Compare CINNOX and Freshdesk 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
$15.00 3 licences/month/billed annually
$19.00 1 User per month billed annually Per Month
CINNOX
Star Rating
(34)4.3 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 3 licences/month/billed annually
Browse all 2 pricing plansFreshdesk
Star Rating
(3,733)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in providing a structured and efficient ticket management system, with automation features that significantly reduce manual work for customer support teams. Users appreciate the customization options that allow them to tailor workflows to their specific needs, enhancing overall productivity.
- Users say that Freshdesk's interface is clean and easy to navigate, making daily support tasks much less stressful. Reviewers highlight the platform's ability to handle multiple customer queries simultaneously, which is a crucial feature for busy support teams.
- According to verified reviews, CINNOX offers a customer-friendly digital ecosystem that facilitates communication through various channels, including Facebook and WeChat. This multi-channel approach is particularly beneficial for businesses looking to engage with customers in diverse ways.
- Reviewers mention that while CINNOX provides a consistent support team and a willingness to partner closely with clients, it lacks the extensive feature set and user satisfaction that Freshdesk delivers. Users have noted the need for a clearer product roadmap to better plan their digital strategies.
- G2 reviewers highlight that Freshdesk's ease of onboarding is a significant advantage, with many users noting that new agents can quickly become proficient without extensive training. This is a key factor for businesses looking to scale their support operations efficiently.
- Users report that while CINNOX has a solid support structure, it struggles with the same level of user satisfaction and feature richness as Freshdesk. The feedback indicates that Freshdesk's comprehensive knowledge base and ticket automation features provide a more robust solution for customer support needs.
Pricing
Entry-Level Pricing
CINNOX
Digital Commerce
$15.00
3 licences/month/billed annually
Turn your online traffic into growing revenue
- Unified communications: live chat, web call, conference & video call
- Facebook Messenger, email
- Screen sharing, file sharing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
CINNOX
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.3
30
8.6
3,269
Ease of Use
8.6
30
8.9
3,291
Ease of Setup
8.8
17
8.6
2,347
Ease of Admin
8.8
17
8.7
2,198
Quality of Support
8.8
30
8.7
3,166
Has the product been a good partner in doing business?
9.0
17
8.8
2,121
Product Direction (% positive)
7.5
28
8.8
3,238
Features by Category
Ticket and Case Management
Not enough data
8.9
2245
|
Verified
Not enough data
8.8
2259
|
Verified
Not enough data
8.5
2185
|
Verified
Not enough data
8.5
2062
|
Verified
Not enough data
8.3
1807
|
Verified
Not enough data
8.5
2091
|
Verified
Not enough data
8.7
2021
|
Verified
Not enough data
8.3
1374
|
Verified
Generative AI
Not enough data
7.3
328
Not enough data
7.4
323
Agentic AI - Help Desk
Not enough data
7.1
57
Not enough data
6.8
56
Not enough data
7.2
56
Communication Channels
Not enough data
8.6
1924
|
Verified
Not enough data
8.9
2088
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1188
|
Verified
Not enough data
7.9
933
|
Verified
Platform
Not enough data
8.1
1157
|
Verified
8.6
19
|
Verified
8.1
1659
|
Verified
Not enough data
8.6
1548
|
Verified
Not enough data
8.3
1151
|
Verified
Not enough data
8.0
1876
|
Verified
Not enough data
8.3
1963
|
Verified
Channels
Not enough data
8.4
357
Not enough data
8.0
333
Not enough data
7.5
322
Design
Not enough data
8.2
330
Not enough data
7.8
334
Not enough data
8.3
355
Not enough data
8.3
343
Not enough data
8.4
331
Generative AI
Not enough data
7.7
262
Not enough data
7.7
262
Usability
Not enough data
8.7
263
Not enough data
8.7
259
Not enough data
8.8
251
Reporting
Not enough data
8.6
245
Not enough data
8.5
241
Not enough data
8.6
253
Generative AI
Not enough data
7.5
178
Not enough data
7.5
178
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
5
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Support Automation
Not enough data
8.4
388
Not enough data
8.4
408
7.7
5
8.3
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
207
Not enough data
7.4
203
Generative AI
Not enough data
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Communication
8.7
19
|
Verified
8.8
583
|
Verified
8.6
21
|
Verified
8.7
601
|
Verified
8.1
14
8.7
494
|
Verified
8.6
19
|
Verified
8.5
199
8.0
10
|
Verified
8.2
202
Internal Use
8.6
19
|
Verified
8.1
1659
|
Verified
8.5
19
|
Verified
8.6
203
8.8
20
|
Verified
8.2
186
8.8
19
|
Verified
8.8
558
|
Verified
8.6
17
|
Verified
8.8
519
|
Verified
8.6
21
|
Verified
8.6
547
|
Verified
Generative AI
Not enough data
7.9
139
Self-Service Experience
Not enough data
8.7
959
Not enough data
8.6
911
Not enough data
8.3
682
Not enough data
8.2
238
Not enough data
8.4
255
Self-Service Platform
Not enough data
8.5
253
Not enough data
8.6
260
Not enough data
8.0
220
Not enough data
8.4
237
Agentic AI - Customer Self-Service
Not enough data
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Generative AI
Not enough data
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Process
Not enough data
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Channels
Not enough data
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Generative AI
Not enough data
7.8
87
Not enough data
7.7
85
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Automation
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Autonomy
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CINNOX and Freshdesk are categorized as Conversational Support and Live Chat
Unique Categories
CINNOX is categorized as Contact Center
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, and Customer Self-Service
Reviews
Reviewers' Company Size
CINNOX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.6%
Computer Software
8.8%
Pharmaceuticals
8.8%
Real Estate
5.9%
Food & Beverages
5.9%
Other
52.9%
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.0%
Education Management
3.8%
Other
58.3%
Alternatives
Discussions
Is there any chance Whatsapp and
3 Comments
C
Thanks for your comment!
maaiiconnect now supports omnichannel enquiries from Facebook Messenger. Integration for WhatsApp will be available soon in...Read more
Will there be support for other browsers in the future?
1 Comment
C
Hi Matthew! Excellent question!
The maaiiconnect Dashboard is compatible with Google Chrome and Safari running on Microsoft Windows or MacOS to deliver...Read more
Essentials Package - Can I integrate the maaiiconnect widget on more than one website or domain?
1 Comment
C
Comment deleted by user.Read more
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
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