1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [CINNOX Discussions](https://www.g2.com/products/cinnox/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ef9fa0f3115bd683ea43a70e2f49d859/cinnox.png "Product Avatar Image") ](/products/cinnox/reviews) [ CINNOX ](/products/cinnox/reviews) (34)4.3/5 CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data We achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate. Show More * * * ### 52.0 Nps Score Already have CINNOX? ### All CINNOX Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is CINNOX used for? ](/discussions/what-is-cinnox-used-for) What is CINNOX used for? [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CINNOX+questions+and+get+answers+from+expert+users+in+our+CINNOX+Discussions+section.&title=CINNOX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CINNOX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CINNOX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss%0aAsk+CINNOX+questions+and+get+answers+from+expert+users+in+our+CINNOX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CINNOX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss%0aAsk+CINNOX+questions+and+get+answers+from+expert+users+in+our+CINNOX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Arshad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arshad A.") AA Loading... [Arshad A.](https://www.g2.com/users/771c66ee-2aa8-44e0-899d-4722a4fc3b50 "Arshad A.") • almost 6 years ago Software Engineer at Fingent More Options - [ # Is there any chance Whatsapp and ](/discussions/31125-is-there-any-chance-whatsapp-and) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 3 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CINNOX+questions+and+get+answers+from+expert+users+in+our+CINNOX+Discussions+section.&title=CINNOX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CINNOX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CINNOX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss%0aAsk+CINNOX+questions+and+get+answers+from+expert+users+in+our+CINNOX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CINNOX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss%0aAsk+CINNOX+questions+and+get+answers+from+expert+users+in+our+CINNOX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Mathew T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mathew T.") MT Loading... [Mathew T.](https://www.g2.com/users/5cf3c22f-c823-4191-be72-1efb480ff115 "Mathew T.") • almost 6 years ago Software Engineer at Spawoz Technologies Pvt Ltd. More Options - [ # Will there be support for other browsers in the future? ](/discussions/31381-will-there-be-support-for-other-browsers-in-the-future) As of now, maaiiconnect is only available for latest versions of Chrome. This not only excludes other Chromium based browsers such as Vivaldi and Maxthon, but any other popular browsers such as Firefox, Opera, Edge, etc. When we try to log in using any other browser, we get an alert asking us to... [Read more](/discussions/31381-will-there-be-support-for-other-browsers-in-the-future) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CINNOX+questions+and+get+answers+from+expert+users+in+our+CINNOX+Discussions+section.&title=CINNOX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CINNOX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CINNOX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss%0aAsk+CINNOX+questions+and+get+answers+from+expert+users+in+our+CINNOX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CINNOX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss%0aAsk+CINNOX+questions+and+get+answers+from+expert+users+in+our+CINNOX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") C Loading... [CINNOX .](https://www.g2.com/users/e6a6d321-0419-48a1-8bbf-df09d3b14bef "CINNOX .") • about 6 years ago Customer engagement made simple More Options - [ # Essentials Package - Can I integrate the maaiiconnect widget on more than one website or domain? ](/discussions/27293-essentials-package-can-i-integrate-the-maaiiconnect-widget-on-more-than-one-website-or-domain) Integration of maaiiconnect [ https://docs.m800.com/docs/maaiiconnect-faq ](https://www.g2.com/tags/https-docs-m800-com-docs-maaiiconnect-faq)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CINNOX+questions+and+get+answers+from+expert+users+in+our+CINNOX+Discussions+section.&title=CINNOX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CINNOX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CINNOX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss%0aAsk+CINNOX+questions+and+get+answers+from+expert+users+in+our+CINNOX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CINNOX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss%0aAsk+CINNOX+questions+and+get+answers+from+expert+users+in+our+CINNOX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") C Loading... [CINNOX .](https://www.g2.com/users/e6a6d321-0419-48a1-8bbf-df09d3b14bef "CINNOX .") • about 6 years ago Customer engagement made simple More Options - [ # Essentials Package - Can I get a free trial? ](/discussions/27292-essentials-package-can-i-get-a-free-trial) maaiiconnect Essentials plan is free of charge [ https://docs.m800.com/docs/maaiiconnect-faq ](https://www.g2.com/tags/https-docs-m800-com-docs-maaiiconnect-faq)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CINNOX+questions+and+get+answers+from+expert+users+in+our+CINNOX+Discussions+section.&title=CINNOX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CINNOX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CINNOX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss%0aAsk+CINNOX+questions+and+get+answers+from+expert+users+in+our+CINNOX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CINNOX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss%0aAsk+CINNOX+questions+and+get+answers+from+expert+users+in+our+CINNOX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/cinnox/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/8d8ba0788ff6153d9ae5885a4a018501/cinnox.svg "Product Avatar Image") ### Have you used CINNOX before? Answer a few questions to help the CINNOX community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcinnox%2Fdiscuss%3Fsmall_ask%3Dcinnox) No ## Top Contributors in CINNOX 1 C Loading... ### [CINNOX .](https://www.g2.com/users/e6a6d321-0419-48a1-8bbf-df09d3b14bef "CINNOX .") Customer engagement made simple 5 pts 2 ![Arshad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arshad A.") AA Loading... ### [Arshad A.](https://www.g2.com/users/771c66ee-2aa8-44e0-899d-4722a4fc3b50 "Arshad A.") Software Engineer 1 pt 3 ![Mathew T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mathew T.") MT Loading... ### [Mathew T.](https://www.g2.com/users/5cf3c22f-c823-4191-be72-1efb480ff115 "Mathew T.") Software Engineer 1 pt 4 ![Schalk C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Schalk C.") SC Loading... ### [Schalk C.](https://www.g2.com/users/2e9eca7f-1925-46c7-a19f-826e354824be "Schalk C.") 1 pt