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Compare CINNOX and Fin by Intercom 
Featured Products
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
$15.00 3 licences/month/billed annually
$0.99 1 Resolution
CINNOX
Star Rating
(34)4.3 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 3 licences/month/billed annually
Browse all 2 pricing plansFin by Intercom
Star Rating
(3,715)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in overall user satisfaction, boasting a significantly higher G2 Score compared to CINNOX. Users appreciate its ability to save time and keep customer conversations organized, highlighting the value of its detailed Content and Guidance documentation.
- Users say that the implementation process for Fin by Intercom is straightforward, with many finding the onboarding wizard intuitive. In contrast, while CINNOX offers a customer-friendly digital ecosystem, some users feel that a clearer product roadmap would enhance their planning and execution.
- Reviewers mention that Fin by Intercom's ease of use is a standout feature, with many praising its simple functionality and the ability to integrate macros into emails. This user-friendly approach is contrasted by CINNOX, which, while functional, may not provide the same level of seamlessness in daily tasks.
- According to verified reviews, Fin by Intercom has a robust support system, with users noting the quality of assistance they receive. In comparison, CINNOX users appreciate the consistency of their support team but express a desire for more proactive engagement and a clearer product direction.
- Users highlight that Fin by Intercom frequently introduces new features, keeping the platform fresh and relevant. This is a notable advantage over CINNOX, where users have indicated a need for more frequent updates and enhancements to meet evolving business needs.
- Reviewers appreciate the diverse communication channels offered by CINNOX, such as web links for live chat and calls, which cater to their multi-channel support strategy. However, they also recognize that Fin by Intercom's comprehensive features and integrations provide a more cohesive experience for managing customer interactions.
Pricing
Entry-Level Pricing
CINNOX
Digital Commerce
$15.00
3 licences/month/billed annually
Turn your online traffic into growing revenue
- Unified communications: live chat, web call, conference & video call
- Facebook Messenger, email
- Screen sharing, file sharing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
CINNOX
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.3
30
8.8
2,830
Ease of Use
8.6
30
8.9
2,860
Ease of Setup
8.8
17
8.4
1,468
Ease of Admin
8.8
17
8.6
1,312
Quality of Support
8.8
30
8.6
2,726
Has the product been a good partner in doing business?
9.0
17
8.8
1,309
Product Direction (% positive)
7.5
28
8.8
2,681
Features by Category
Ticket and Case Management
Not enough data
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1145
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
61
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
Not enough data
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
720
|
Verified
8.6
19
|
Verified
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
611
Not enough data
8.9
582
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
8.3
5
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
7.7
5
8.5
518
Not enough data
8.8
810
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
210
Automation
Not enough data
8.4
207
Not enough data
8.3
207
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
200
Not enough data
8.6
193
Not enough data
8.5
201
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
8.7
19
|
Verified
9.2
1441
|
Verified
8.6
21
|
Verified
8.9
1449
|
Verified
8.1
14
8.7
1191
|
Verified
8.6
19
|
Verified
9.1
1356
|
Verified
8.0
10
|
Verified
8.2
595
Internal Use
8.6
19
|
Verified
8.2
1267
|
Verified
8.5
19
|
Verified
8.7
1094
|
Verified
8.8
20
|
Verified
8.2
1043
|
Verified
8.8
19
|
Verified
8.7
1247
|
Verified
8.6
17
|
Verified
8.9
1319
|
Verified
8.6
21
|
Verified
8.6
1287
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
8.9
653
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Self-Service Platform
Not enough data
8.7
530
Not enough data
8.7
534
Not enough data
8.4
475
Not enough data
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
173
Not enough data
7.9
172
Not enough data
7.7
164
Not enough data
8.5
171
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
160
Not enough data
8.4
163
Automation
Not enough data
8.2
164
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
161
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CINNOX and Fin by Intercom are categorized as Conversational Support and Live Chat
Unique Categories
CINNOX is categorized as Contact Center
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
CINNOX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.6%
Pharmaceuticals
8.8%
Computer Software
8.8%
Real Estate
5.9%
Information Technology and Services
5.9%
Other
52.9%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.5%
Alternatives
Discussions
Is there any chance Whatsapp and
3 Comments
C
WhatsApp Business Integration:
Video: https://youtu.be/u9N_963p8P8
Blog:...Read more
Will there be support for other browsers in the future?
1 Comment
C
Hi Matthew! Excellent question!
The maaiiconnect Dashboard is compatible with Google Chrome and Safari running on Microsoft Windows or MacOS to deliver...Read more
Essentials Package - Can I get a free trial?
1 Comment
C
We have something even better, maaiiconnect Essentials plan is free of charge. It's the best way to try the service. Sign up link:...Read more
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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