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Compare Chatwoot and respond.io 
At a Glance
Market Segments
Small-Business (57.1% of reviews)
Small-Business (74.4% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
Starting at $99.00 Per Month
Chatwoot
Star Rating
(14)4.5 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansrespond.io
Star Rating
(425)4.8 out of 5
Market Segments
Small-Business (74.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that respond.io excels in user satisfaction, boasting a higher overall rating compared to Chatwoot. Users appreciate its easy implementation and simple setup, which makes it straightforward to use for managing client communications across multiple platforms.
- According to verified reviews, respond.io has a significantly larger number of reviews, indicating a more established user base. This extensive feedback highlights its effectiveness in helping users stay organized and focused, with one user noting that everything is in one place, reducing stress when handling messages.
- Users say that Chatwoot offers a great pricing model, making it an attractive option for small businesses. Its scalable features and ability to self-host are particularly appealing, as noted by users who value flexibility and control over their customer engagement tools.
- Reviewers mention that while both products are easy to use, respond.io edges out with a slightly higher score in overall usability. Users have highlighted the platform's AI agents setup as a powerful tool for enhancing communication efficiency, which is a key factor for businesses looking to optimize their customer interactions.
- According to recent user feedback, Chatwoot is praised for its clean and clear user interface, which contributes to a positive user experience. However, some users feel that respond.io's comprehensive features for managing leads and campaigns provide a more robust solution for businesses focused on growth.
- G2 reviewers indicate that both platforms have strong support, but respond.io receives higher marks for the quality of support. Users have expressed satisfaction with the assistance provided, which is crucial for businesses that rely on timely help to resolve issues and maintain smooth operations.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
respond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Chatwoot
Free Trial is available
respond.io
Free Trial is available
Ratings
Meets Requirements
9.1
13
9.1
226
Ease of Use
9.3
14
9.3
335
Ease of Setup
9.5
11
9.0
249
Ease of Admin
9.3
5
9.2
156
Quality of Support
8.9
11
9.2
216
Has the product been a good partner in doing business?
9.7
5
9.4
156
Product Direction (% positive)
9.2
14
9.6
222
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.0
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.3
154
Not enough data
8.9
144
Not enough data
Feature Not Available
Design
Not enough data
9.0
146
Not enough data
Feature Not Available
Not enough data
8.9
147
Not enough data
8.9
145
Not enough data
8.9
144
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
115
Conversational Platform
Not enough data
8.9
130
Not enough data
9.1
132
Not enough data
8.8
130
Not enough data
9.0
130
Support Automation
Not enough data
8.9
129
Not enough data
8.7
128
Not enough data
8.8
128
Not enough data
8.6
129
Generative AI
Not enough data
Feature Not Available
Not enough data
8.3
108
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
7
Not enough data
7.6
7
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
7.5
6
Not enough data
Internal Use
9.0
8
Not enough data
8.6
6
Not enough data
8.1
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.8
6
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
48
Not enough data
9.2
45
Not enough data
9.3
46
Not enough data
9.0
45
Not enough data
9.1
45
Not enough data
9.2
47
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.2
45
Not enough data
9.5
47
Not enough data
8.6
44
Not enough data
9.1
46
Categories
Categories
Shared Categories
Chatwoot and respond.io are categorized as Conversational Support
Unique Categories
Chatwoot is categorized as Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
respond.io is categorized as WhatsApp Marketing and Customer Communications Management
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Staffing and Recruiting
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Information Technology and Services
7.1%
Leisure, Travel & Tourism
6.6%
Marketing and Advertising
6.3%
Computer Software
5.9%
Consumer Services
5.1%
Other
69.0%
Alternatives
Discussions
Chatwoot has no discussions with answers
What does respond io do?
2 Comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 Comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
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