# Chatra vs Front Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Front excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Chatra. Users appreciate how Front helps them organize daily tasks and resolve customer issues efficiently, highlighting its effectiveness in managing client conversations and past campaigns.
- **Users say** that Front's implementation process is notably smooth, with many praising the intuitive onboarding experience. Recent feedback indicates that users found the initial setup to be straightforward, often rating it a perfect score, which contrasts with Chatra's less frequent reviews and lower overall satisfaction.
- **Reviewers mention** that Front provides superior support quality, with users noting the platform's ability to tag coworkers in conversations for real-time issue resolution. This feature enhances team collaboration, while Chatra users have expressed mixed feelings about support quality, indicating room for improvement.
- **According to verified reviews** , Front's customization options are well-received, allowing users to tailor the platform to their specific needs. In contrast, while Chatra offers some customization, users have noted that it doesn't match the flexibility and depth found in Front.
- **Users highlight** Front's robust features like conversation archiving and targeted emails, which help streamline communication and lead development. Chatra, while functional, lacks some of these advanced features, leading to a perception of it being less comprehensive for businesses looking to enhance customer engagement.
- **G2 reviewers indicate** that Front's ability to provide visibility across client interactions is a standout feature, making it easier for teams to understand context without sifting through multiple channels. Chatra does offer basic functionalities, but users feel it doesn't provide the same level of insight and efficiency in managing customer interactions.




| | Chatra | Front | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 32 | 2,511 | 
| **Largest Market Segment** | Small-Business (71.0% of reviews) | Small-Business (48.6% of reviews) | 
| **Entry Level Price** | No pricing available | $25.00 1 user/month | 

---
## Top Pros & Cons

### Chatra

Pros:
- Features (2 reviews)
- Messaging Features (2 reviews)

Cons:
- Bugs (1 reviews)

### Front

Pros:
- Ease of Use (165 reviews)
- Team Collaboration (145 reviews)

Cons:
- Missing Features (67 reviews)
- Email Issues (58 reviews)

---
## Ratings Comparison
| Rating | Chatra | Front | 
|---|---|---|
  | **Meets Requirements** | 8.8 (28 reviews) | 9.1 (1975 reviews) | 
  | **Ease of Use** | 9.1 (28 reviews) | 9.1 (1993 reviews) | 
  | **Ease of Setup** | 8.6 (12 reviews) | 8.8 (775 reviews) | 
  | **Ease of Admin** | 8.1 (12 reviews) | 8.9 (482 reviews) | 
  | **Quality of Support** | 8.3 (23 reviews) | 9.1 (1700 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (12 reviews) | 9.2 (468 reviews) | 
  | **Product Direction (% positive)** | 8.7 (27 reviews) | 9.3 (1850 reviews) | 

---
## Pricing

### Chatra

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | N/A | N/A |
| **Front** | N/A | N/A |

#### Additional Functionality

| Feature | Chatra | Front | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | N/A | N/A |
| **Front** | N/A | N/A |

#### Additional Functionality

| Feature | Chatra | Front | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | N/A | N/A |
| **Front** | N/A | N/A |

#### Dashboard

| Feature | Chatra | Front | 
|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 

#### Speech Recognition

| Feature | Chatra | Front | 
|---|---|---|
| **Speech Recognition** | Not enough data | Not enough data | 

#### Compliance Management

| Feature | Chatra | Front | 
|---|---|---|
| **Compliance Management** | Not enough data | Not enough data | 

#### Autonomous Task Execution

| Feature | Chatra | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Sentiment Analysis

| Feature | Chatra | Front | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Data Security

| Feature | Chatra | Front | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 

#### Third-Party Integration

| Feature | Chatra | Front | 
|---|---|---|
| **Third-Party Integration** | Not enough data | Not enough data | 

#### Human-in-the-loop (HITL)

| Feature | Chatra | Front | 
|---|---|---|
| **Human-in-the-loop (HITL)** | Not enough data | Not enough data | 

#### Agentic Task Execution

| Feature | Chatra | Front | 
|---|---|---|
| **Agentic Task Execution** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Chatra | Front | 
|---|---|---|
| **Natural Language Processing** | Not enough data | Not enough data | 

#### Conversational AI

| Feature | Chatra | Front | 
|---|---|---|
| **Conversational AI** | Not enough data | Not enough data | 

#### Performance Metrics

| Feature | Chatra | Front | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 

#### Interaction Tracking

| Feature | Chatra | Front | 
|---|---|---|
| **Interaction Tracking** | Not enough data | Not enough data | 

#### Knowledge Base Management

| Feature | Chatra | Front | 
|---|---|---|
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### CRM Integration

| Feature | Chatra | Front | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 

#### Inquiry Routing

| Feature | Chatra | Front | 
|---|---|---|
| **Inquiry Routing** | Not enough data | Not enough data | 

#### Contextual Guidance

| Feature | Chatra | Front | 
|---|---|---|
| **Contextual Guidance** | Not enough data | Not enough data | 

#### Communications Management

| Feature | Chatra | Front | 
|---|---|---|
| **Communications Management** | Not enough data | Not enough data | 

#### Proactive Chat

| Feature | Chatra | Front | 
|---|---|---|
| **Proactive Chat** | Not enough data | Not enough data | 

#### Ticket Management

| Feature | Chatra | Front | 
|---|---|---|
| **Ticket Management** | Not enough data | Not enough data | 

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Chatra | Front | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Chatra | Front | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Chatra | Front | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Chatra | Front | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | N/A | N/A |
| **Front** | 8.4/10 | 629 |

#### Ticket and Case Management

| Feature | Chatra | Front | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (269 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.9 (280 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.9 (308 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.8 (289 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.9 (245 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 9.1 (310 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.2 (310 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.7 (263 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chatra | Front | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (65 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Chatra | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (28 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (28 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (28 reviews) | 

#### Communication Channels

| Feature | Chatra | Front | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.7 (236 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.2 (301 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.7 (238 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.3 (211 reviews) ✓ Verified | 
| **Voice** | Not enough data | 7.8 (133 reviews) | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | Chatra | Front | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.3 (219 reviews) ✓ Verified | 
| **Customization ** | 7.7 (22 reviews) ✓ Verified | 8.4 (290 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.8 (263 reviews) ✓ Verified | 
| **Third-Party Integrations** | Not enough data | 8.6 (240 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.2 (236 reviews) ✓ Verified | 
| **Activity Dashboard** | Not enough data | 8.3 (239 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Chatra | Front | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | N/A | N/A |
| **Front** | 8.5/10 | 934 |

#### Channels

| Feature | Chatra | Front | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.9 (633 reviews) | 
| **Open Listening** | Not enough data | 8.6 (529 reviews) | 
| **Physical Media** | Not enough data | 7.9 (476 reviews) | 

#### Design

| Feature | Chatra | Front | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.8 (652 reviews) | 
| **Create Content** | Not enough data | 8.2 (533 reviews) | 
| **Personalization** | Not enough data | 8.8 (752 reviews) | 
| **Inbound Identification** | Not enough data | 8.8 (713 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.7 (564 reviews) | 
| **Batch Communications** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **On-Demand Communications** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chatra | Front | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (191 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (191 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Chatra | Front | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | N/A | N/A |
| **Front** | 8.3/10 | 73 |

#### Usability

| Feature | Chatra | Front | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.8 (68 reviews) | 
| **Supporting Documents** | Not enough data | 8.9 (66 reviews) | 
| **Two-Way Communication** | Not enough data | 8.9 (68 reviews) | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Chatra | Front | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (65 reviews) | 
| **Trend Analysis** | Not enough data | 7.6 (59 reviews) | 
| **Performance Monitoring** | Not enough data | 8.1 (63 reviews) | 
| **Social Media Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chatra | Front | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (37 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (39 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Chatra | Front | 
|---|---|---|
| **Social Media Integration** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Customer Complaint Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Case Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | N/A | N/A |
| **Front** | 8.6/10 | 1058 |

#### Productivity Tools

| Feature | Chatra | Front | 
|---|---|---|
| **Notes** | Not enough data | 9.2 (840 reviews) | 
| **Internal Discussion** | Not enough data | 9.4 (956 reviews) | 
| **Assignments and Tasks** | Not enough data | 9.2 (857 reviews) | 
| **Workflows** | Not enough data | 9.0 (766 reviews) | 
| **Templates** | Not enough data | 9.2 (921 reviews) | 
| **Integrations** | Not enough data | 8.7 (797 reviews) | 
| **Tagging System** | Not enough data | 9.3 (969 reviews) | 

#### Analytics

| Feature | Chatra | Front | 
|---|---|---|
| **Trends** | Not enough data | 8.3 (587 reviews) | 
| **Performance Tracking** | Not enough data | 8.6 (648 reviews) | 
| **Email Tracking** | Not enough data | 8.9 (771 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Chatra | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (41 reviews) | 
| **Decision Making** | Not enough data | 6.7 (41 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | N/A | N/A |
| **Front** | 8.6/10 | 928 |

#### Inbox Tools

| Feature | Chatra | Front | 
|---|---|---|
| **Unified Inbox** | Not enough data | 9.3 (818 reviews) | 
| **Filters** | Not enough data | 8.9 (822 reviews) | 
| **Reminders** | Not enough data | 9.1 (800 reviews) | 
| **Notifications** | Not enough data | 9.0 (842 reviews) | 

#### Coordination Tools

| Feature | Chatra | Front | 
|---|---|---|
| **Calendar** | Not enough data | 8.5 (734 reviews) | 
| **Contacts** | Not enough data | 8.7 (711 reviews) | 
| **Task Management** | Not enough data | 8.7 (651 reviews) | 

#### Software Options

| Feature | Chatra | Front | 
|---|---|---|
| **Desktop Application** | Not enough data | 9.3 (798 reviews) | 
| **Mobile Application** | Not enough data | 8.6 (729 reviews) | 

#### Email Client - Agentic AI

| Feature | Chatra | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (25 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (26 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | N/A | N/A |
| **Front** | 8.6/10 | 623 |

#### Conversational Platform

| Feature | Chatra | Front | 
|---|---|---|
| **Personalization** | Not enough data | 8.8 (492 reviews) | 
| **Omnichannel** | Not enough data | 8.8 (386 reviews) | 
| **Contextual Engagement** | Not enough data | 8.7 (385 reviews) | 
| **Proactive Engagement** | Not enough data | 8.8 (344 reviews) | 

#### Support Automation

| Feature | Chatra | Front | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.7 (415 reviews) | 
| **Seamless Escalation** | Not enough data | 8.9 (415 reviews) | 
| **Transcripts** | Not enough data | 8.7 (379 reviews) | 
| **Self-Serve Support** | Not enough data | 8.6 (327 reviews) | 

#### Generative AI

| Feature | Chatra | Front | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (108 reviews) | 
| **AI Text Summarization** | Not enough data | 8.2 (108 reviews) | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | N/A | N/A |
| **Front** | 8.1/10 | 271 |

#### Sorting & Filtering

| Feature | Chatra | Front | 
|---|---|---|
| **Attachment Search** | Not enough data | 8.3 (236 reviews) | 
| **Tags** | Not enough data | 9.1 (245 reviews) | 
| **AI Sorting** | Not enough data | 7.6 (226 reviews) | 
| **Predefined Rules** | Not enough data | 8.4 (232 reviews) | 

#### Integrations

| Feature | Chatra | Front | 
|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | 8.0 (222 reviews) | 
| **Gmail Integration** | Not enough data | 8.4 (235 reviews) | 
| **Apple Calendar Integration** | Not enough data | 7.4 (208 reviews) | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Time Management

| Feature | Chatra | Front | 
|---|---|---|
| **Unified Inbox** | Not enough data | 9.0 (234 reviews) | 
| **Email Automation** | Not enough data | 8.7 (227 reviews) | 
| **Snooze** | Not enough data | 9.4 (247 reviews) | 

#### Generative AI

| Feature | Chatra | Front | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (138 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.2 (129 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (138 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Chatra | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.6 (34 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (35 reviews) | 

#### Additional Functionality

| Feature | Chatra | Front | 
|---|---|---|
| **Whitelisting/Blacklisting** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Signature Management** | Not enough data | Not enough data | 
| **Shared Inboxes** | Not enough data | Not enough data | 
| **Email Distribution** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Data Recovery** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Response Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Email Monitoring** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | N/A | N/A |
| **Front** | N/A | N/A |

#### Customer Support

| Feature | Chatra | Front | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### Automation

| Feature | Chatra | Front | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Chatra | Front | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Chatra | Front | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Customer Communication** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | 7.9/10 | 26 |
| **Front** | 8.7/10 | 557 |

#### Generative AI

| Feature | Chatra | Front | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (35 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (35 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.8 (33 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | Chatra | Front | 
|---|---|---|
| **Pop-up Chat** | 8.8 (24 reviews) ✓ Verified | 8.7 (220 reviews) ✓ Verified | 
| **Notifications** | 8.4 (24 reviews) ✓ Verified | 9.0 (269 reviews) ✓ Verified | 
| **Targeted Emails** | 6.9 (16 reviews) | 8.9 (208 reviews) | 
| **In-App Messaging** | 8.3 (22 reviews) ✓ Verified | 8.9 (231 reviews) ✓ Verified | 
| **Co-Browsing** | 6.5 (10 reviews) | 8.8 (151 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Chatra | Front | 
|---|---|---|
| **Customization ** | 7.7 (22 reviews) ✓ Verified | 8.4 (290 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.5 (24 reviews) ✓ Verified | 9.2 (284 reviews) ✓ Verified | 
| **Lead Development** | 8.1 (18 reviews) ✓ Verified | 8.8 (194 reviews) | 
| **Knowledge Base** | 7.8 (19 reviews) | 8.8 (220 reviews) | 
| **Team Inbox ** | 8.6 (20 reviews) ✓ Verified | 9.5 (290 reviews) ✓ Verified | 
| **Customer Profiles** | 7.5 (17 reviews) ✓ Verified | 8.8 (222 reviews) ✓ Verified | 

#### Additional Functionality

| Feature | Chatra | Front | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | N/A | N/A |
| **Front** | 8.6/10 | 59 |

#### Generative AI

| Feature | Chatra | Front | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (30 reviews) | 

#### Self-Service Experience

| Feature | Chatra | Front | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.3 (55 reviews) | 
| **Searchable Articles** | Not enough data | 8.5 (53 reviews) | 
| **Community Forums** | Not enough data | 8.0 (53 reviews) | 
| **Mobile Optimization** | Not enough data | 8.2 (51 reviews) | 
| **Personalization** | Not enough data | 8.4 (50 reviews) | 

#### Self-Service Platform

| Feature | Chatra | Front | 
|---|---|---|
| **Branding** | Not enough data | 8.0 (50 reviews) | 
| **Automation** | Not enough data | 8.4 (50 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.0 (50 reviews) | 
| **Integrations** | Not enough data | 8.1 (48 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Chatra | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 9.4 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 9.7 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.4 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 9.4 (6 reviews) | 
| **Decision Making** | Not enough data | 9.4 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | N/A | N/A |
| **Front** | 8.8/10 | 276 |

#### Generative AI

| Feature | Chatra | Front | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (26 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (25 reviews) | 

#### Process

| Feature | Chatra | Front | 
|---|---|---|
| **Mentions** | Not enough data | 9.1 (197 reviews) | 
| **Tickets** | Not enough data | 8.8 (160 reviews) | 
| **Macros** | Not enough data | 8.8 (172 reviews) | 

#### Channels

| Feature | Chatra | Front | 
|---|---|---|
| **Email** | Not enough data | 9.5 (242 reviews) | 
| **Social** | Not enough data | 9.1 (193 reviews) | 
| **Live Chat** | Not enough data | 8.8 (185 reviews) | 
| **Phone** | Not enough data | 8.4 (135 reviews) | 
| **Text** | Not enough data | 9.1 (159 reviews) | 

#### Insight

| Feature | Chatra | Front | 
|---|---|---|
| **Surveys** | Not enough data | 8.9 (140 reviews) | 
| **Reporting** | Not enough data | 8.7 (160 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (138 reviews) | 
| **Help Desk** | Not enough data | 9.0 (156 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | N/A | N/A |
| **Front** | 7.2/10 | 32 |

#### Generative AI

| Feature | Chatra | Front | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (30 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (30 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Chatra** | N/A | N/A |
| **Front** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Chatra | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)


**Unique to Front (12):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Email Client Software](https://www.g2.com/categories/email-client), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Email Management Software](https://www.g2.com/categories/email-management), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Chatra | Front | 
|---|---|---|
| **Small-Business** | 71.0% | 48.6% | 
| **Mid-Market** | 19.4% | 42.0% | 
| **Enterprise** | 9.7% | 9.5% | 

### By Industry

#### Chatra

- **Financial Services:** 16.1%
- **Computer Software:** 9.7%
- **Banking:** 6.5%
- **Information Technology and Services:** 6.5%
- **Food & Beverages:** 6.5%
- **Consumer Services:** 6.5%
- **Airlines/Aviation:** 3.2%
- **Alternative Medicine:** 3.2%
- **Building Materials:** 3.2%
- **Civic & Social Organization:** 3.2%
- **Other:** 35.5%

#### Front

- **Logistics and Supply Chain:** 10.0%
- **Computer Software:** 8.1%
- **Information Technology and Services:** 7.4%
- **Transportation/Trucking/Railroad:** 5.6%
- **Marketing and Advertising:** 4.5%
- **Financial Services:** 4.5%
- **Accounting:** 4.0%
- **Real Estate:** 4.0%
- **Consumer Services:** 3.3%
- **Construction:** 2.7%
- **Other:** 45.8%

---
## Alternatives

### Alternatives to Chatra

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1962 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3911 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (812 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (203 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3770 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7070 reviews)
- [Smartsupp](https://www.g2.com/products/smartsupp/reviews) — 4.7/5 stars (1068 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1537 reviews)
- [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (502 reviews)

### Alternatives to Front

- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7070 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3911 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3770 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7925 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (854 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (431 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2924 reviews)

---
## Top Discussions

### Chatra

No discussions available for this product.

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chatra-vs-front)