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Compare Chatra and Front 
Featured Products
At a Glance
Market Segments
Small-Business (71.0% of reviews)
Small-Business (49.3% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 user/month
Chatra
Star Rating
(32)4.2 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChatraFront
Star Rating
(2,407)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Chatra. Users appreciate the platform's ability to keep all communications in one shared inbox, enhancing team organization and collaboration.
- According to verified reviews, Front's implementation process is praised for its intuitiveness, with users highlighting the clean interface that makes navigation easy. In contrast, Chatra, while functional, has fewer recent reviews, indicating less user engagement and potentially less up-to-date feedback.
- Users say that Front's quality of support is a standout feature, with many noting the responsiveness and helpfulness of the support team. This is in stark contrast to Chatra, where users have expressed concerns about the quality of support, suggesting that improvements are needed in this area.
- Reviewers mention that Front's automation features significantly enhance productivity, allowing for efficient assignment of tasks and reducing the risk of duplicate replies. Chatra, while offering some automation, does not seem to match the level of sophistication found in Front's features.
- Users highlight that Front's team inbox feature is particularly beneficial for small businesses, facilitating better communication and coordination among team members. Chatra, while it provides basic messaging capabilities, lacks the advanced team collaboration tools that Front offers.
- According to recent user feedback, Front's ability to integrate various communication channels into one platform is a major advantage, making it easier for teams to manage customer interactions. Chatra does provide some integration options, but users feel it does not offer the same level of seamless experience as Front.
Pricing
Entry-Level Pricing
Chatra
No pricing availableFront
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Chatra
No trial information availableFront
Free Trial is available
Ratings
Meets Requirements
8.8
28
9.1
1,898
Ease of Use
9.1
28
9.1
1,914
Ease of Setup
8.6
12
8.8
696
Ease of Admin
8.1
12
8.9
473
Quality of Support
8.3
23
9.1
1,633
Has the product been a good partner in doing business?
7.8
12
9.2
459
Product Direction (% positive)
8.7
27
9.3
1,786
Features by Category
Ticket and Case Management
Not enough data
8.8
265
|
Verified
Not enough data
8.9
262
|
Verified
Not enough data
8.9
284
|
Verified
Not enough data
8.8
280
|
Verified
Not enough data
8.8
242
|
Verified
Not enough data
9.0
306
Not enough data
9.2
284
|
Verified
Not enough data
8.7
258
|
Verified
Generative AI
Not enough data
7.8
62
Not enough data
8.2
63
Agentic AI - Help Desk
Not enough data
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Communication Channels
Not enough data
8.7
232
|
Verified
Not enough data
9.1
275
|
Verified
Not enough data
8.6
232
|
Verified
Not enough data
8.3
208
|
Verified
Not enough data
7.8
131
Platform
Not enough data
8.3
216
|
Verified
7.7
22
|
Verified
8.4
287
|
Verified
Not enough data
8.8
258
|
Verified
Not enough data
8.5
231
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
8.3
236
|
Verified
Channels
Not enough data
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Design
Not enough data
8.8
650
Not enough data
8.2
532
Not enough data
8.8
746
Not enough data
8.8
708
Not enough data
8.7
563
Generative AI
Not enough data
7.8
189
Not enough data
8.0
189
Usability
Not enough data
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Reporting
Not enough data
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Generative AI
Not enough data
7.7
37
Not enough data
7.8
38
Inbox Tools
Not enough data
9.3
808
Not enough data
8.9
814
Not enough data
9.1
793
Not enough data
9.0
833
Coordination Tools
Not enough data
8.5
728
Not enough data
8.7
707
Not enough data
8.7
647
Software Options
Not enough data
9.3
793
Not enough data
8.6
725
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Conversational Platform
Not enough data
8.8
490
Not enough data
8.8
384
Not enough data
8.7
384
Not enough data
8.8
342
Support Automation
Not enough data
8.7
412
Not enough data
8.9
414
Not enough data
8.7
376
Not enough data
8.6
326
Generative AI
Not enough data
8.1
108
Not enough data
8.2
108
Sorting & Filtering
Not enough data
8.3
236
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Integrations
Not enough data
8.0
218
Not enough data
8.5
228
Not enough data
7.4
208
Time Management
Not enough data
9.0
228
Not enough data
8.7
223
Not enough data
9.3
235
Generative AI
Not enough data
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
Not enough data
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Communication
8.8
24
|
Verified
8.7
218
|
Verified
8.4
24
|
Verified
8.9
265
|
Verified
6.9
16
8.9
207
8.3
22
|
Verified
8.9
230
|
Verified
6.5
10
8.8
150
Internal Use
7.7
22
|
Verified
8.4
287
|
Verified
8.5
24
|
Verified
9.2
282
|
Verified
8.1
18
|
Verified
8.8
194
7.8
19
8.8
219
8.6
20
|
Verified
9.5
286
|
Verified
7.5
17
|
Verified
8.8
220
|
Verified
Generative AI
Not enough data
7.7
30
Self-Service Experience
Not enough data
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Self-Service Platform
Not enough data
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Agentic AI - Customer Self-Service
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Generative AI
Not enough data
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Process
Not enough data
9.1(won by default)
195
Not enough data
8.8(won by default)
159
Not enough data
8.8(won by default)
171
Channels
Not enough data
9.5(won by default)
240
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
182
Not enough data
8.4(won by default)
132
Not enough data
9.1(won by default)
157
Insight
Not enough data
8.9(won by default)
140
Not enough data
8.7(won by default)
159
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
154
Generative AI
Not enough data
7.5
29
Not enough data
7.6
30
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatra and Front are categorized as Live Chat
Unique Categories
Chatra has no unique categories
Reviews
Reviewers' Company Size
Chatra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
16.1%
Computer Software
9.7%
Information Technology and Services
6.5%
Food & Beverages
6.5%
Consumer Services
6.5%
Other
54.8%
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.2%
Alternatives
Discussions
Chatra has no discussions with answers
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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