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At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Mid-Market (45.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Chatmeter
Star Rating
(352)4.5 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChatmeterReputation
Star Rating
(2,388)4.6 out of 5
Market Segments
Mid-Market (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Reputation excels in Reputation Management with a score of 9.3, while Chatmeter follows closely with a score of 9.4. Reviewers mention that Reputation's tools for managing online reviews are particularly user-friendly and effective.
- Reviewers mention that Chatmeter shines in Quality of Support, scoring 9.2 compared to Reputation's 8.9. Users on G2 highlight Chatmeter's responsive customer service and helpful resources as key advantages.
- Users say that both products have similar Ease of Use scores of 9.0, but reviewers mention that Reputation's intuitive interface makes it easier for new users to navigate and utilize its features effectively.
- G2 users report that Reputation's Dashboards and Reporting features score 9.1, which is higher than Chatmeter's 8.9. Reviewers highlight the customizable reporting options in Reputation as a standout feature that helps in tracking performance metrics.
- Users report that Chatmeter outperforms Reputation in Online Listings with a score of 9.2 versus 8.8. Reviewers mention that Chatmeter's ability to manage and optimize online listings across various platforms is a significant benefit for businesses.
- Reviewers mention that both products have similar scores in Analytics (8.7), but users say that Reputation's analytics tools provide deeper insights into customer sentiment and engagement, making it a preferred choice for data-driven decision-making.
Pricing
Entry-Level Pricing
Chatmeter
No pricing availableReputation
No pricing availableFree Trial
Chatmeter
No trial information availableReputation
No trial information availableRatings
Meets Requirements
8.9
282
9.1
1,944
Ease of Use
9.0
285
9.0
1,985
Ease of Setup
8.7
161
8.7
1,103
Ease of Admin
8.8
167
8.9
876
Quality of Support
9.2
277
8.9
1,734
Has the product been a good partner in doing business?
9.2
167
8.9
874
Product Direction (% positive)
8.9
268
8.9
1,919
Features by Category
Social Analytics
8.7(won by 0.4)
68
8.3
235
8.7(won by 0.2)
52
8.5
239
8.6
60
8.7(won by 0.1)
246
Feature Not Available
8.4(won by default)
204
8.4(tied score)
50
8.4(tied score)
209
8.0
19
8.1(won by 0.1)
170
8.8(won by 0.5)
23
8.3
188
Reports & Dashboards
8.4
65
8.7(won by 0.3)
250
8.7
66
8.8(won by 0.1)
247
8.8(won by 0.1)
63
8.7
232
8.2(tied score)
13
8.2(tied score)
158
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Tools
8.4
38
Not enough data
7.5
23
Not enough data
Feature Not Available
Not enough data
8.5
36
Not enough data
8.5
35
Not enough data
Customer Tools
9.0
51
Not enough data
8.5
44
Not enough data
8.5
23
Not enough data
8.6
31
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.7
100
|
Verified
8.2
298
|
Verified
8.5
103
|
Verified
8.3
302
|
Verified
8.6
118
|
Verified
8.0
302
8.7
116
|
Verified
8.1
320
|
Verified
Performance
8.3
122
|
Verified
8.4
345
|
Verified
8.7
127
|
Verified
8.7
369
|
Verified
Local Search Optimization
8.6
60
|
Verified
8.9
146
9.2
60
|
Verified
8.8
161
|
Verified
9.1
63
9.1
176
9.3
66
|
Verified
9.3
186
|
Verified
8.5
46
|
Verified
8.7
156
|
Verified
8.9
65
|
Verified
9.1
182
|
Verified
Platform Basics
Not enough data
9.2
238
Not enough data
8.8
226
Agentic AI - Competitive Intelligence
Not enough data
5.7
5
Platform Data
Not enough data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.0
239
Not enough data
9.1
237
Content & Collaboration
8.7
48
8.8
386
8.4
44
8.4
366
8.4
34
8.4
321
8.5
34
8.4
323
9.0
49
8.7
369
7.5
21
8.3
312
Social Management
8.5
69
8.6
420
8.4
59
8.7
428
8.4
52
8.5
376
8.6
65
8.7
420
Feature Not Available
8.3
346
8.3
18
8.3
297
7.8
10
8.2
181
Agentic AI - Social Media Management
Not enough data
6.0
15
Not enough data
6.4
16
Not enough data
6.1
16
Not enough data
6.7
16
Not enough data
6.1
16
Not enough data
6.6
16
Not enough data
6.8
16
Analytics
Not enough data
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Customization
Not enough data
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Experience Management
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Collection
Not enough data
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Agentic AI - Review Management
Not enough data
5.8
18
Not enough data
5.8
19
Moderation
Not enough data
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Use Cases
Not enough data
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Administration
Not enough data
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Display Options
Not enough data
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Generative AI
Not enough data
6.6
18
Monitoring & Listening
Not enough data
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Channels
Not enough data
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Insight
Not enough data
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Consumer Intelligence
8.9
195
|
Verified
9.0
1041
|
Verified
8.3
193
|
Verified
8.6
931
8.4
205
|
Verified
8.8
1000
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.1
174
|
Verified
8.6
915
|
Verified
8.9
219
|
Verified
9.1
1120
|
Verified
Media Monitoring
8.2
168
|
Verified
8.6
959
|
Verified
8.0
157
|
Verified
8.6
941
|
Verified
Feature Not Available
8.5
878
In-House Management
Feature Not Available
Feature Not Available
8.6
151
8.5
846
Generative AI
7.6
23
7.9
392
Agentic AI - Online Reputation Management
6.3
5
6.6
31
6.3
5
6.5
30
6.3
5
6.6
31
7.0
5
6.7
31
6.7
5
6.7
31
6.7
5
6.9
29
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatmeter and Reputation are categorized as Local Listing Management, Local SEO, Online Reputation Management, Social Media Analytics, Social Media Management, and Multi-Location Marketing Platforms
Unique Categories
Chatmeter is categorized as Store Locator
Reputation is categorized as Experience Management, Competitive Intelligence, Social Customer Service, Social Media Suites, Social Media Listening Tools, and Review Management
Reviews
Reviewers' Company Size
Chatmeter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
19.7%
Restaurants
17.4%
Retail
6.2%
Food & Beverages
5.9%
Marketing and Advertising
5.3%
Other
45.6%
Automotive
27.7%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.3%
Discussions
What types of companies/industries does Chatmeter serve?
2 Comments
Official Response from Chatmeter
Automotive, Financial, Healthcare, Hospitality, Real Estate, Restaurant, Retail and more. We serve any brand with more than 20 physical locations.Read more
Can agencies use Chatmeter?
2 Comments
Official Response from Chatmeter
Yes. We partner with several agencies to help them manage the local reputation of all their clients.Read more
What is Reputation Management?
1 Comment
Official Response from Chatmeter
Reputation Management is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.Read more
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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