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Compare ChatGPT and Reputation 
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At a Glance
Market Segments
Small-Business (62.2% of reviews)
Mid-Market (45.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChatGPT
Star Rating
(1,187)4.7 out of 5
Market Segments
Small-Business (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChatGPTReputation
Star Rating
(2,386)4.6 out of 5
Market Segments
Mid-Market (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationChatGPT vs Reputation
When assessing the two solutions, reviewers found ChatGPT easier to use, set up, and administer. Reviewers also preferred doing business with ChatGPT overall.
- ChatGPT and Reputation both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Reputation is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ChatGPT over Reputation.
Pricing
Entry-Level Pricing
ChatGPT
No pricing availableReputation
No pricing availableFree Trial
ChatGPT
No trial information availableReputation
No trial information availableRatings
Meets Requirements
9.1
1,057
9.1
1,942
Ease of Use
9.6
1,099
9.0
1,983
Ease of Setup
9.6
674
8.7
1,101
Ease of Admin
9.4
108
8.9
876
Quality of Support
8.6
893
8.9
1,732
Has the product been a good partner in doing business?
9.4
104
8.9
874
Product Direction (% positive)
9.4
1,072
8.9
1,917
Features by Category
Social Analytics
Not enough data
8.3(won by default)
235
Not enough data
8.5(won by default)
239
Not enough data
8.7(won by default)
246
Not enough data
8.4(won by default)
204
Not enough data
8.4(won by default)
209
Not enough data
8.1(won by default)
170
Not enough data
8.3(won by default)
188
Reports & Dashboards
Not enough data
8.7(won by default)
250
Not enough data
8.8(won by default)
247
Not enough data
8.7(won by default)
232
Not enough data
8.2(won by default)
158
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
9.0
89
Not enough data
9.0
90
Not enough data
9.0
90
Not enough data
Data
8.7
699
Not enough data
8.1
680
Not enough data
Interaction
8.6
691
Not enough data
8.9
688
Not enough data
8.9
684
Not enough data
8.7
677
Not enough data
8.6
668
Not enough data
Task & Flow Management - AI Chatbots
8.7
87
Not enough data
8.4
84
Not enough data
Learning
8.9
666
Not enough data
8.2
667
Not enough data
Deployment & Embedding - AI Chatbots
8.5
85
Not enough data
8.3
82
Not enough data
Content Generation
8.7
683
Not enough data
8.2
679
Not enough data
Admin & Configuration - AI Chatbots
8.8
84
Not enough data
System
8.4
636
Not enough data
8.5
649
Not enough data
8.5
642
Not enough data
8.4
633
Not enough data
Agentic AI - AI Chatbots
8.1
243
Not enough data
8.4
244
Not enough data
8.3
237
Not enough data
8.5
246
Not enough data
8.5
244
Not enough data
8.4
243
Not enough data
8.5
247
Not enough data
Monitoring & Improvement - AI Chatbots
8.6
83
Not enough data
Reliability & Safety - AI Chatbots
8.6
83
Not enough data
Listing Management
Not enough data
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Performance
Not enough data
8.4
345
|
Verified
Not enough data
8.7
369
|
Verified
Local Search Optimization
Not enough data
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Platform Basics
Not enough data
9.2
238
Not enough data
8.8
226
Agentic AI - Competitive Intelligence
Not enough data
5.7
5
Platform Data
Not enough data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.0
239
Not enough data
9.1
237
Content & Collaboration
Not enough data
8.8
386
Not enough data
8.4
366
Not enough data
8.4
321
Not enough data
8.4
323
Not enough data
8.7
369
Not enough data
8.3
312
Social Management
Not enough data
8.6
420
Not enough data
8.7
428
Not enough data
8.5
376
Not enough data
8.7
420
Not enough data
8.3
346
Not enough data
8.3
297
Not enough data
8.2
181
Agentic AI - Social Media Management
Not enough data
6.0
15
Not enough data
6.4
16
Not enough data
6.1
16
Not enough data
6.7
16
Not enough data
6.1
16
Not enough data
6.6
16
Not enough data
6.8
16
Analytics
Not enough data
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Customization
Not enough data
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Experience Management
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Collection
Not enough data
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Agentic AI - Review Management
Not enough data
5.8
18
Not enough data
5.8
19
Moderation
Not enough data
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Use Cases
Not enough data
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Administration
Not enough data
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Display Options
Not enough data
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Generative AI
Not enough data
6.6
18
Monitoring & Listening
Not enough data
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Functionality
8.4
323
Not enough data
8.9
318
Not enough data
9.3
316
Not enough data
8.7
319
Not enough data
Support
8.3
308
Not enough data
8.6
307
Not enough data
8.6
308
Not enough data
Agentic AI - AI Code Generation
8.4
86
Not enough data
8.8
86
Not enough data
9.2
86
Not enough data
8.7
86
Not enough data
8.8
86
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Channels
Not enough data
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Insight
Not enough data
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Consumer Intelligence
Not enough data
9.0
1039
|
Verified
Not enough data
8.6
931
Not enough data
8.8
998
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.6
914
|
Verified
Not enough data
9.1
1119
|
Verified
Media Monitoring
Not enough data
8.6
957
|
Verified
Not enough data
8.6
940
|
Verified
Not enough data
8.5
878
In-House Management
Not enough data
Feature Not Available
Not enough data
8.5
846
Generative AI
Not enough data
7.9
392
Agentic AI - Online Reputation Management
Not enough data
6.6
31
Not enough data
6.5
30
Not enough data
6.6
31
Not enough data
6.7
31
Not enough data
6.7
31
Not enough data
6.9
29
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChatGPT and Reputation share no categories
Unique Categories
ChatGPT is categorized as AI Chatbots and AI Code Generation
Reputation is categorized as Multi-Location Marketing Platforms, Experience Management, Competitive Intelligence, Local Listing Management, Local SEO, Social Customer Service, Online Reputation Management, Social Media Analytics, Social Media Suites, Social Media Management, Social Media Listening Tools, and Review Management
Reviews
Reviewers' Company Size
ChatGPT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.3%
Computer Software
13.7%
Marketing and Advertising
8.3%
Education Management
3.9%
Higher Education
3.8%
Other
56.0%
Automotive
27.8%
Real Estate
27.5%
Hospital & Health Care
11.7%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.2%
Discussions
🧠 Is AI Weakening Human Critical Thinking? Let’s Talk.
3 Comments
MM
Yes, as long as the user is not evaluating and sutdying the output, AI is weaking the critical thinking.Read more
ChatGPT has no more discussions with answers
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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