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At a Glance
Market Segments
Mid-Market (56.9% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
Free Trial
$0.99 1 Resolution
ChatBeacon AI
Star Rating
(59)4.6 out of 5
Market Segments
Mid-Market (56.9% of reviews)
Entry-Level Pricing
Free Trial
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,667)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, ChatBeacon Live Chat also performs well with a score of 9.1, but some users feel it lacks the same level of intuitiveness.
- Reviewers mention that ChatBeacon Live Chat shines in Ease of Use, achieving a score of 9.5, which users on G2 appreciate for its straightforward interface. Intercom, while still user-friendly, has a slightly lower score of 8.9, indicating that some users find it a bit more complex to navigate.
- G2 users highlight the Quality of Support as a strong point for ChatBeacon Live Chat, with a score of 9.2, where users report quick and effective responses from the support team. Intercom, with a score of 8.7, has received mixed reviews regarding response times, with some users feeling that support could be improved.
- Users say that Intercom's Ticket Collaboration feature, scoring 8.8, allows for effective teamwork on customer issues, which is a significant advantage for larger teams. In comparison, ChatBeacon Live Chat's collaboration tools are rated lower, leading some users to feel less connected during ticket resolution.
- Reviewers mention that Intercom's Automation capabilities, particularly in Ticket Resolution with a score of 8.7, are robust, allowing for efficient handling of customer inquiries. ChatBeacon Live Chat, while offering automation, does not match the same level of sophistication, which some users find limiting.
- Users on G2 report that Intercom's Customization Interface scores 8.5, providing a decent level of personalization for businesses. However, ChatBeacon Live Chat stands out with a higher score of 9.1, where users appreciate the flexibility to tailor the chat experience to their specific needs.
Pricing
Entry-Level Pricing
ChatBeacon AI
ChatBeaconAIX Scale On-Premise
Free Trial
For Your Server
Customized Setup
- Unlimited Concurrent Chats
- Unlimited Chat History
- Operator Avatars
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
ChatBeacon AI
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
9.2
55
8.8
2,805
Ease of Use
9.5
56
8.9
2,835
Ease of Setup
8.8
11
8.4
1,450
Ease of Admin
9.1
11
8.6
1,300
Quality of Support
9.2
55
8.6
2,702
Has the product been a good partner in doing business?
9.8
11
8.8
1,297
Product Direction (% positive)
9.6
56
8.8
2,656
Features by Category
Ticket and Case Management
Not enough data
8.6
1099
|
Verified
Not enough data
8.8
1117
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.6
1142
|
Verified
Not enough data
8.3
679
|
Verified
Not enough data
8.8
1135
|
Verified
Not enough data
8.8
1059
|
Verified
Not enough data
8.6
960
|
Verified
Generative AI
Not enough data
8.3
246
Not enough data
8.2
247
Agentic AI - Help Desk
Not enough data
7.8
59
Not enough data
8.3
60
Not enough data
8.0
60
Communication Channels
Not enough data
8.8
890
|
Verified
Not enough data
8.8
1089
|
Verified
Not enough data
9.4
1263
|
Verified
Not enough data
8.3
811
Not enough data
7.6
521
Platform
Not enough data
8.1
717
|
Verified
9.1
49
|
Verified
8.2
1264
|
Verified
Not enough data
8.7
820
|
Verified
Not enough data
8.6
785
|
Verified
Not enough data
8.1
1012
|
Verified
Not enough data
8.2
1014
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
594
Not enough data
8.8
585
Not enough data
9.0
584
Not enough data
8.8
555
Not enough data
8.6
477
Platform
Not enough data
9.5
609
Not enough data
8.9
579
Not enough data
8.8
576
Not enough data
8.7
560
Not enough data
8.3
418
Not enough data
8.9
527
Not enough data
8.8
581
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
139
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.7
1056
Not enough data
8.7
836
Not enough data
8.8
856
Not enough data
9.0
777
Support Automation
Not enough data
8.7
858
Not enough data
8.7
900
Not enough data
8.5
517
Not enough data
8.8
807
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
198
Not enough data
7.4
184
Not enough data
9.0
204
Automation
Not enough data
8.4
201
Not enough data
8.4
205
Not enough data
8.5
195
Artificial Intelligence
Not enough data
8.5
197
Not enough data
8.6
191
Not enough data
8.5
197
Generative AI
Not enough data
8.3
294
Not enough data
8.3
292
Feature Not Available
Feature Not Available
Communication
9.1
53
|
Verified
9.2
1437
|
Verified
9.1
53
|
Verified
8.9
1445
|
Verified
8.7
48
|
Verified
8.7
1188
|
Verified
9.0
51
|
Verified
9.1
1352
|
Verified
Not enough data
8.2
592
Internal Use
9.1
49
|
Verified
8.2
1264
|
Verified
8.8
51
|
Verified
8.8
1090
|
Verified
8.4
50
|
Verified
8.2
1039
|
Verified
8.9
52
|
Verified
8.7
1244
|
Verified
8.6
50
|
Verified
9.0
1315
|
Verified
8.7
52
|
Verified
8.6
1285
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
8.9
650
Not enough data
8.9
649
Not enough data
Feature Not Available
Not enough data
8.2
489
Not enough data
8.4
534
Self-Service Platform
Not enough data
8.7
529
Not enough data
8.7
532
Not enough data
8.4
471
Not enough data
8.6
517
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.0
49
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
160
Not enough data
7.9
160
Not enough data
7.7
160
Not enough data
8.5
159
Not enough data
8.1
154
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
153
Not enough data
7.9
154
Not enough data
7.9
154
Not enough data
8.3
151
Automation
Not enough data
8.2
155
Not enough data
7.9
154
Not enough data
7.2
151
Autonomy
Not enough data
7.5
157
Not enough data
7.7
157
Not enough data
7.2
153
Not enough data
7.6
154
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
ChatBeacon AI is categorized as AI Chatbots and Co-Browsing
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
ChatBeacon AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
15.5%
Management Consulting
6.9%
Information Technology and Services
6.9%
Construction
6.9%
Insurance
5.2%
Other
58.6%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.3%
Discussions
ChatBeacon AI has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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