# Capsule CRM vs Salesflare Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Capsule CRM excels in user-friendliness, with many users highlighting its intuitive interface and straightforward setup process. One user mentioned, "I find Capsule CRM easy to use and intuitive," which reflects a common sentiment among users who appreciate its logical onboarding experience.
- **Users say** that Salesflare offers excellent task management features, with flexibility in customizing tags for accounts and opportunities. A reviewer noted, "I love how Salesflare helps me with the coordination and filtering of my tasks," indicating that it effectively supports daily workflows.
- **According to verified reviews** , Capsule CRM has a strong presence in the small business market, with 93% of its reviews coming from this segment. This suggests that it is particularly well-suited for smaller teams looking for a CRM that meets their specific needs without overwhelming complexity.
- **Reviewers mention** that Salesflare shines in its support quality, with a score that reflects its responsiveness and helpfulness. Users appreciate the assistance they receive, with one stating, "One of the best CRM ever used before," which speaks to the positive experiences with customer support.
- **G2 reviewers highlight** that Capsule CRM's ease of use is a significant advantage, with many users noting that there isn't a long learning curve. One user remarked, "It's fairly easy to modify the setup and tailor it to specific needs," which is a crucial factor for teams that need to adapt quickly.
- **Users report** that while Salesflare has a slightly higher star rating, its recent review activity is much lower compared to Capsule CRM. This disparity suggests that while Salesflare may have satisfied users, Capsule CRM is currently receiving more feedback, indicating a more active user base and potentially more up-to-date insights on its performance.



| | Capsule CRM | Salesflare | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 514 | 299 | 
| **Largest Market Segment** | Small-Business (93.2% of reviews) | Small-Business (79.9% of reviews) | 
| **Entry Level Price** | $0.00 2 Users Per Month | $29.00 1 Users Per Month | 

---
## Top Pros & Cons

### Capsule CRM

Pros:
- Ease of Use (94 reviews)
- Customer Support (47 reviews)

Cons:
- Missing Features (20 reviews)
- Limited Customization (15 reviews)

### Salesflare

Pros:
- Ease of Use (17 reviews)
- Helpful (13 reviews)

Cons:
- Missing Features (9 reviews)
- Limited Features (6 reviews)

---
## Ratings Comparison
| Rating | Capsule CRM | Salesflare | 
|---|---|---|
  | **Meets Requirements** | 9.0 (424 reviews) | 9.1 (218 reviews) | 
  | **Ease of Use** | 9.4 (450 reviews) | 9.3 (230 reviews) | 
  | **Ease of Setup** | 9.3 (333 reviews) | 9.4 (118 reviews) | 
  | **Ease of Admin** | 9.4 (185 reviews) | 9.3 (94 reviews) | 
  | **Quality of Support** | 9.4 (371 reviews) | 9.7 (216 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (179 reviews) | 9.8 (94 reviews) | 
  | **Product Direction (% positive)** | 9.3 (417 reviews) | 9.6 (215 reviews) | 

---
## Pricing

### Capsule CRM

#### Entry-Level Pricing

Plan: Free

Price: $0.00 2 Users Per Month

Description: Our free CRM to help you get started with basic features for up to 2 users.

Key Features:
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists

[Browse all 5 editions](https://www.g2.com/products/capsule-crm/pricing)

#### Free Trial

Yes

### Salesflare

#### Entry-Level Pricing

Plan: Growth

Price: $29.00 1 Users Per Month

Description: All CRM features you’d expect, plus:

Key Features:
- Automate your CRM data input
- Track emails, links and website visits
- Use a fully featured email sidebar & mobile app

[Browse all 3 editions](https://www.g2.com/products/salesflare/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | 8.0/10 | 405 |
| **Salesflare** | 8.5/10 | 170 |

#### Sales Force Automation

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Contact & Account Management** | 9.1 (354 reviews) ✓ Verified | 9.3 (151 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (346 reviews) ✓ Verified | 9.3 (155 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.1 (356 reviews) ✓ Verified | 8.7 (143 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.4 (269 reviews) | 8.3 (83 reviews) ✓ Verified | 
| **Desktop Integration** | 8.4 (310 reviews) ✓ Verified | 8.8 (123 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.4 (266 reviews) | 8.0 (75 reviews) | 
| **Quote & Order Management** | 7.4 (260 reviews) | 8.1 (77 reviews) | 
| **Customer Contract Management** | 8.2 (290 reviews) ✓ Verified | 8.3 (88 reviews) | 
| **Contract/License Management** | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Email Marketing** | 7.8 (287 reviews) | 8.3 (106 reviews) ✓ Verified | 
| **Lead Management** | 8.8 (313 reviews) ✓ Verified | 9.0 (135 reviews) ✓ Verified | 
| **Email Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Deal Management** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Case Management** | 8.6 (299 reviews) ✓ Verified | 8.6 (74 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.3 (281 reviews) | 8.5 (80 reviews) ✓ Verified | 
| **Knowledge Base** | 8.4 (285 reviews) | 8.6 (80 reviews) ✓ Verified | 
| **Call Center Features** | 7.4 (256 reviews) | 7.7 (63 reviews) ✓ Verified | 
| **Support Analytics** | 7.9 (253 reviews) | 8.4 (67 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Channel Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **Field Sales Management** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Reporting** | 8.0 (297 reviews) ✓ Verified | 8.6 (108 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (302 reviews) ✓ Verified | 8.8 (135 reviews) ✓ Verified | 
| **Forecasting** | 7.9 (274 reviews) ✓ Verified | 8.5 (92 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Social Collaboration Features** | 7.4 (255 reviews) ✓ Verified | 8.5 (89 reviews) ✓ Verified | 
| **Social Network Integration** | Feature Not Available | 8.2 (89 reviews) ✓ Verified | 
| **Mobile User Support** | 8.3 (269 reviews) ✓ Verified | 9.1 (108 reviews) ✓ Verified | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Multi-Channel Social Integration** | Not enough data | Not enough data | 

#### Platform

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Customization** | 8.3 (287 reviews) ✓ Verified | 8.4 (74 reviews) ✓ Verified | 
| **Workflow Capability** | 8.4 (281 reviews) ✓ Verified | 8.6 (77 reviews) | 
| **User, Role, and Access Management** | 8.6 (282 reviews) ✓ Verified | 8.9 (77 reviews) ✓ Verified | 
| **Internationalization** | 7.5 (244 reviews) ✓ Verified | 8.2 (55 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 6.7 (228 reviews) ✓ Verified | 8.0 (41 reviews) | 
| **Document & Content Mgmt.** | 7.5 (256 reviews) ✓ Verified | 8.4 (52 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.4 (287 reviews) ✓ Verified | 9.3 (74 reviews) ✓ Verified | 
| **Output Document Generation** | 7.4 (247 reviews) | 8.0 (44 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 

#### Integration

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Data Import & Export Tools** | 8.2 (267 reviews) ✓ Verified | 8.8 (67 reviews) ✓ Verified | 
| **Integration APIs** | 7.9 (261 reviews) ✓ Verified | 8.6 (64 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.7 (243 reviews) ✓ Verified | 8.5 (49 reviews) ✓ Verified | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Internal Chat Integration** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **AI Text Generation** | 6.8 (221 reviews) | 7.4 (19 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 
| **Proposal Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (19 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (20 reviews) | Not enough data | 
| **Decision Making** | 7.6 (20 reviews) | Not enough data | 
| **Calendar/Reminder System** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Batch Processing** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Pipeline Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **For Startups** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **For iPad Devices** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **For Mac Devices** | Not enough data | Not enough data | 
| **Landing Pages/Web Forms** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Web-based Deployment** | Not enough data | Not enough data | 
| **Softphone** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Email Sequences** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Lead Assignment** | Not enough data | Not enough data | 
| **For Small Businesses** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Business Card/Badge Scanning** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Social Profiles** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Brand Tracking** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Construction CRM

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Salesflare** | N/A | N/A |

#### Additional Functionality

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Bid Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 
| **Client Tracking** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Calendar/Reminder System** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Buyer Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Project Time Tracking** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Warranty Tracking** | Not enough data | Not enough data | 
| **Estimating** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **ACH Payment Processing** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Sales Approval** | Not enough data | Not enough data | 
| **Subcontractor Management** | Not enough data | Not enough data | 
| **Change Order Management** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **For AEC Industry** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **Job Costing** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Salesflare** | 8.9/10 | 14 |

#### Lead Facilitation

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.1 (9 reviews) | 
| **Lead Qualification** | Not enough data | 8.8 (11 reviews) | 
| **Lead Follow-up** | Not enough data | 9.2 (11 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.8 (10 reviews) | 

#### Organization

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 9.4 (12 reviews) | 
| **Data Entry** | Not enough data | 9.3 (12 reviews) | 
| **Integrations / APIs** | Not enough data | 9.7 (10 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Notes Management** | Not enough data | Not enough data | 
| **Sales Activity Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Coaching ** | Not enough data | 9.2 (11 reviews) | 
| **Peformance Tracking** | Not enough data | 9.0 (12 reviews) | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.7 (9 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.6 (11 reviews) | 

#### Generative AI

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.9 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (6 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Email Response Control** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **AI Writing Assistant** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sales Automation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Lead Engagement** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Omnichannel Outreach** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Salesflare** | 8.7/10 | 46 |

#### Integrated Workflows

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Task Management** | Not enough data | 8.8 (40 reviews) | 
| **Email Tracking/Automation** | Not enough data | 9.3 (46 reviews) | 
| **Calls and Voice** | Not enough data | 7.6 (29 reviews) | 
| **Other Outreach Options ** | Not enough data | 8.8 (24 reviews) | 
| **CRM Integration** | Not enough data | 9.2 (37 reviews) | 
| **Calendar** | Not enough data | 9.2 (26 reviews) | 
| **Shared Records** | Not enough data | 8.9 (19 reviews) | 
| **Business Process Automation** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 

#### Repeatability and Reportability

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Content Management** | Not enough data | 8.5 (27 reviews) | 
| **Workflow Management** | Not enough data | 9.0 (38 reviews) | 
| **Workflow Performance** | Not enough data | 8.6 (33 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 8.2 (27 reviews) | 
| **Gamification** | Not enough data | 8.6 (19 reviews) | 

#### AI and Automation

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 9.1 (25 reviews) | 
| **Lead Scoring** | Not enough data | 8.7 (25 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 9.0 (22 reviews) | 
| **Buyer Intelligence** | Not enough data | 8.7 (20 reviews) | 
| **Machine Learning** | Not enough data | 8.1 (18 reviews) | 

#### Generative AI

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (9 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Strategic Planning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Salesflare** | 8.9/10 | 22 |

#### Agentic AI - Sales Performance Management

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Incentives

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Badges** | Not enough data | 8.5 (14 reviews) | 
| **Triggers** | Not enough data | 8.7 (17 reviews) | 
| **Commission Calculator** | Not enough data | 8.4 (15 reviews) | 
| **Leaderboards** | Not enough data | 8.8 (14 reviews) | 

#### Personalization

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Profiles** | Not enough data | 9.4 (18 reviews) | 
| **Custom Reports** | Not enough data | 9.1 (18 reviews) | 
| **Dashboards** | Not enough data | 9.0 (21 reviews) | 
| **Goal Setting/Tracking** | Not enough data | 9.5 (18 reviews) | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Incentive Management** | Not enough data | Not enough data | 

#### Administrative

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | 9.0 (18 reviews) | 
| **Employee Structure** | Not enough data | 9.1 (18 reviews) | 
| **Behavior Monitoring** | Not enough data | 8.5 (17 reviews) | 

#### Additional Functionality

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Generative AI** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Employee Reward Programs** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Ongoing Performance Tracking** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Sales Planning** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Quota Planning** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Rewards Points** | Not enough data | Not enough data | 
| **Organizational Charting** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Milestone Tracking** | Not enough data | Not enough data | 
| **Territory Management** | Not enough data | Not enough data | 
| **Performance Appraisal** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Sales Onboarding & Training** | Not enough data | Not enough data | 
| **Employee Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Kanban Board** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Product Catalog** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Activity/News Feed** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Revenue Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Salesflare** | 8.5/10 | 30 |

#### Agentic AI - Email Tracking

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analytics

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Open Rates** | Not enough data | 8.9 (22 reviews) | 
| **Link Activity** | Not enough data | 8.4 (21 reviews) | 
| **Attachment Activity** | Not enough data | 8.9 (22 reviews) | 

#### Customizations

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 9.3 (27 reviews) | 
| **Email Scheduling** | Not enough data | 8.6 (22 reviews) | 
| **Real-Time Notifications** | Not enough data | 9.0 (26 reviews) | 
| **Email Categorization** | Not enough data | 7.9 (20 reviews) | 
| **Templates** | Not enough data | 8.8 (21 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.3 (10 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Contact Management** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Drip Campaigns** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Team Management** | Not enough data | Not enough data | 
| **Click Tracking** | Not enough data | Not enough data | 
| **Subscription Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Geolocation** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Mailing List Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Distribution** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Salesflare** | 8.9/10 | 24 |

#### Agentic AI - Sales Analytics

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Data Sourcing** | Not enough data | 9.0 (17 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.6 (17 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 9.4 (18 reviews) | 
| **Interactive Dashboards** | Not enough data | 9.1 (20 reviews) | 
| **Data Segmentation** | Not enough data | 8.9 (19 reviews) | 

#### Predictive Analytics

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.5 (14 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.4 (19 reviews) | 
| **Risk Analysis** | Not enough data | 8.9 (16 reviews) | 
| **Live Forecasting** | Not enough data | 9.0 (17 reviews) | 
| **Budgeting/Forecasting** | Not enough data | Not enough data | 
| **Correlation Analysis** | Not enough data | Not enough data | 
| **Competitive Analysis** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Statistical Analysis** | Not enough data | Not enough data | 

#### Sales Management

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 9.2 (22 reviews) | 
| **Sales Gamification** | Not enough data | 8.1 (17 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.9 (19 reviews) | 
| **Activity Tracking** | Not enough data | 9.4 (21 reviews) | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Dynamic Modeling** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Modeling & Simulation** | Not enough data | Not enough data | 
| **Exception Reporting** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **"What If" Scenarios** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Graphical Data Presentation** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Business Process Control** | Not enough data | Not enough data | 
| **Multi-Currency** | Not enough data | Not enough data | 
| **Pipeline Reports** | Not enough data | Not enough data | 

### Financial Services CRM

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Salesflare** | N/A | N/A |

#### Content

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Pre-Built Connectors** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Cloud** | Not enough data | Not enough data | 
| **Mobility** | Not enough data | Not enough data | 
| **Messaging** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Platform Reporting and Analytics

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Case Management** | Not enough data | Not enough data | 
| **Customer Support Portal** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Support Analytics** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Client Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Territory Management** | Not enough data | Not enough data | 
| **Financial Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Campaign Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Marketing Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 

#### Sales Force Automation

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Pipeline Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Product and Price List Management** | Not enough data | Not enough data | 
| **Quote and Order Management** | Not enough data | Not enough data | 
| **Contract Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 

#### Agentic AI - Financial Services CRM

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Capsule CRM | Salesflare | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Expense Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Relationship Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Team Assignments** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **For Financial Institutions** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Capsule CRM (2):** [Construction CRM Software](https://www.g2.com/categories/construction-crm), [Financial Services CRM Software](https://www.g2.com/categories/financial-services-crm)

**Unique to Salesflare (5):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)


---
## Reviewer Demographics

### By Company Size

| Segment | Capsule CRM | Salesflare | 
|---|---|---|
| **Small-Business** | 93.2% | 79.9% | 
| **Mid-Market** | 6.4% | 13.7% | 
| **Enterprise** | 0.4% | 6.5% | 

### By Industry

#### Capsule CRM

- **Consulting:** 9.2%
- **Information Technology and Services:** 7.8%
- **Marketing and Advertising:** 7.8%
- **Financial Services:** 5.3%
- **Computer Software:** 5.1%
- **Professional Training & Coaching:** 3.5%
- **Manufacturing:** 2.4%
- **Construction:** 2.2%
- **Events Services:** 2.2%
- **Education Management:** 2.0%
- **Other:** 52.4%

#### Salesflare

- **Marketing and Advertising:** 16.2%
- **Information Technology and Services:** 8.9%
- **Computer Software:** 8.2%
- **Management Consulting:** 6.2%
- **Internet:** 4.1%
- **Consulting:** 3.8%
- **Financial Services:** 3.8%
- **Staffing and Recruiting:** 2.4%
- **Higher Education:** 2.1%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 42.3%

---
## Alternatives

### Alternatives to Capsule CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25876 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13909 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3111 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2948 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (945 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)

### Alternatives to Salesflare

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25876 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13909 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2948 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3111 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2069 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews)

---
## Top Discussions

### Capsule CRM

- Title: [What is Capsule CRM used for?](https://www.g2.com/discussions/what-is-capsule-crm-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Capsule  is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to..."
- Title: [What are the top 5 CRM systems?](https://www.g2.com/discussions/capsule-crm-what-are-the-top-5-crm-systems) — 1 comment *(includes official response)*
  > **Top comment:** "Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths..."
- Title: [What is CRM database software?](https://www.g2.com/discussions/what-is-crm-database-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data..."
- Title: [What is a case in Capsule CRM?](https://www.g2.com/discussions/what-is-a-case-in-capsule-crm) — 1 comment *(includes official response)*
  > **Top comment:** "In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or..."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/capsule-crm-what-are-the-features-of-crm-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) software comes with a wide range of features designed to help businesses manage and optimize their customer..."

### Salesflare

- Title: [Can Salesflare replace my email sequencing tool as well?](https://www.g2.com/discussions/can-salesflare-replace-my-email-sequencing-tool-as-well) — 3 comments, 2 upvotes
  > **Top comment:** "Yes, Salesflare can definitely replace it!

First of all, you could keep using your email sequencing tool without a problem, as Salesflare automatically..."
- Title: [Where can I find a guide to get the most out of the tool?](https://www.g2.com/discussions/where-can-i-find-a-guide-to-get-the-most-out-of-the-tool) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hey Emiliano!

When you click on the question mark icon in the software, you'll see links to multiple materials, like this video playlist with 10+ tutorial..."
- Title: [Do you guys provide referral incentive for recommendation and conversion resulting from a lead](https://www.g2.com/discussions/26815-do-you-guys-provide-referral-incentive-for-recommendation-and-conversion-resulting-from-a-lead) — 1 comment
  > **Top comment:** "We have an affiliate partner program. You can find it here: https://salesflare.partnerstack.com/"
- Title: [What are your thoughts on Salesflare as your internal team grows to over 50 users? Is there a scale where the model starts to run into issues?](https://www.g2.com/discussions/what-are-your-thoughts-on-salesflare-as-your-internal-team-grows-to-over-50-users-is-there-a-scale-where-the-model-starts-to-run-into-issues) — 1 comment, 1 upvote
  > **Top comment:** "Hey Greg! I'm supposing we'll keep growing as you grow. Right now (June 2020) we're working on quite some functionality for bigger teams, as we have more and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/capsule-crm-vs-salesflare)