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At a Glance
Market Segments
Small-Business (93.7% of reviews)
Small-Business (79.5% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$29.00 1 Users Per Month
Capsule CRM
Star Rating
(459)4.7 out of 5
Market Segments
Small-Business (93.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansSalesflare
Star Rating
(298)4.8 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in user-friendliness, with many users highlighting its intuitive interface and ease of navigation. One user mentioned, "I love that Capsule is easy to use and navigate," which contributes to a more organized daily workflow.
- Users say that Salesflare provides excellent lead tracking capabilities, making it easier to manage sales pipelines. A reviewer noted, "I like using Salesflare to keep track of leads and their status," which showcases its effectiveness in maintaining an overview of sales activities.
- According to verified reviews, Capsule CRM has a significant advantage in overall satisfaction, reflected in its higher G2 Score. Users appreciate its simplicity and the ability to set tasks and reminders, which enhances productivity and client care.
- Reviewers mention that Salesflare shines in customer support, with users praising the responsiveness of their support team. One user specifically highlighted the helpfulness of a support representative, indicating a strong commitment to user assistance.
- G2 reviewers report that Capsule CRM is particularly well-suited for small businesses, with 93.9% of reviews coming from this segment. Users value its comprehensive features that help keep their day organized, making it a solid choice for smaller teams.
- Users say that while Salesflare offers robust features for lead management, some find it less intuitive than Capsule CRM. A user mentioned it is "very easy to understand," but the overall experience may not match the seamlessness that Capsule provides for daily tasks.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Salesflare
Growth
$29.00
1 Users Per Month
All CRM features you’d expect, plus:
- Automate your CRM data input
- Track emails, links and website visits
- Use a fully featured email sidebar & mobile app
Free Trial
Capsule CRM
Free Trial is available
Salesflare
Free Trial is available
Ratings
Meets Requirements
9.0
388
9.1
220
Ease of Use
9.4
408
9.3
231
Ease of Setup
9.3
291
9.5
119
Ease of Admin
9.4
176
9.3
94
Quality of Support
9.4
342
9.6
218
Has the product been a good partner in doing business?
9.5
170
9.8
94
Product Direction (% positive)
9.2
386
9.6
217
Features by Category
Sales Force Automation
9.1
333
|
Verified
9.3
152
|
Verified
Feature Not Available
Feature Not Available
8.9
329
|
Verified
9.3
157
|
Verified
9.1
337
|
Verified
8.7
146
|
Verified
7.4
272
8.4
85
|
Verified
8.4
301
|
Verified
8.8
124
|
Verified
7.4
267
8.1
78
7.4
264
8.1
79
8.2
291
|
Verified
8.3
90
Marketing Automation
7.8
285
8.3
108
|
Verified
Feature Not Available
Feature Not Available
8.8
311
|
Verified
9.0
137
|
Verified
Feature Not Available
Feature Not Available
Customer Support
8.6
300
|
Verified
8.6
76
|
Verified
8.3
286
8.6
82
|
Verified
8.4
289
8.6
82
|
Verified
7.4
262
7.7
65
|
Verified
7.9
258
8.5
69
|
Verified
Reporting & Analytics
8.0
293
|
Verified
8.6
109
|
Verified
8.6
303
|
Verified
8.8
137
|
Verified
8.0
276
|
Verified
8.6
94
|
Verified
Mobile & Social
7.4
259
|
Verified
8.5
91
|
Verified
Feature Not Available
8.2
91
|
Verified
8.3
273
|
Verified
9.1
109
|
Verified
Platform
8.3
282
|
Verified
8.5
76
|
Verified
8.4
279
|
Verified
8.6
78
8.7
283
|
Verified
8.9
79
|
Verified
7.5
245
|
Verified
8.2
57
|
Verified
6.8
230
|
Verified
8.1
43
7.5
256
|
Verified
8.5
54
|
Verified
9.4
286
|
Verified
9.3
76
|
Verified
7.4
248
8.1
46
Integration
8.2
269
|
Verified
8.8
68
|
Verified
7.8
259
|
Verified
8.6
65
|
Verified
7.6
241
|
Verified
8.5
50
|
Verified
Generative AI
6.8
224
7.5
21
Agentic AI - CRM
7.2
25
7.3
5
8.6
22
9.0
5
8.2
23
8.3
5
8.2
23
8.7
5
7.6
23
7.7
5
8.3
23
9.3
5
8.0
23
9.0
5
Lead Facilitation
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
9.2
11
Not enough data
8.8
10
Organization
Not enough data
9.4
12
Not enough data
9.3
12
Not enough data
9.7
10
Performance Analysis
Not enough data
9.2
11
Not enough data
9.0
12
Sales Analysis
Not enough data
8.7
9
Not enough data
8.6
11
Generative AI
Not enough data
8.9
6
Not enough data
8.6
6
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.8
42
Not enough data
9.3
48
Not enough data
7.7
31
Not enough data
8.8
26
Not enough data
9.3
39
Not enough data
9.2
28
Not enough data
9.0
21
Repeatability and Reportability
Not enough data
8.4
29
Not enough data
9.0
40
Not enough data
8.7
35
Not enough data
8.3
29
Not enough data
8.6
21
AI and Automation
Not enough data
9.1
27
Not enough data
8.7
27
Not enough data
9.0
24
Not enough data
8.6
22
Not enough data
8.3
20
Generative AI
Not enough data
8.2
11
Agentic AI - Sales Engagement
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.5
14
Not enough data
8.7
17
Not enough data
8.4
15
Not enough data
8.8
14
Personalization
Not enough data
9.4
18
Not enough data
9.1
18
Not enough data
9.0
21
Not enough data
9.5
18
Administrative
Not enough data
9.0
18
Not enough data
9.1
18
Not enough data
8.5
17
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.9
22
Not enough data
8.4
21
Not enough data
8.9
22
Customizations
Not enough data
9.3
27
Not enough data
8.6
22
Not enough data
9.0
26
Not enough data
7.9
20
Not enough data
8.8
21
Generative AI
Not enough data
6.3
10
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
9.0
18
Not enough data
8.7
18
Not enough data
9.4
19
Not enough data
9.0
21
Not enough data
8.9
20
Predictive Analytics
Not enough data
8.6
15
Not enough data
8.4
20
Not enough data
8.8
17
Not enough data
9.1
18
Sales Management
Not enough data
9.2
23
Not enough data
8.2
18
Not enough data
8.9
20
Not enough data
9.4
22
Categories
Categories
Shared Categories
Capsule CRM and Salesflare are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Salesflare is categorized as Sales Engagement, Sales Analytics, Sales Performance Management, Email Tracking, and AI Sales Assistant
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesflare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.6%
Marketing and Advertising
8.3%
Information Technology and Services
8.1%
Computer Software
5.4%
Financial Services
4.9%
Other
63.8%
Marketing and Advertising
16.1%
Information Technology and Services
8.9%
Computer Software
8.2%
Management Consulting
6.2%
Internet
4.1%
Other
56.5%
Alternatives
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
Can Salesflare replace my email sequencing tool as well?
2 Comments
JC
Yes, Salesflare can definitely replace it!
First of all, you could keep using your email sequencing tool without a problem, as Salesflare automatically...Read more
What are your thoughts on Salesflare as your internal team grows to over 50 users? Is there a scale where the model starts to run into issues?
1 Comment
JC
Hey Greg! I'm supposing we'll keep growing as you grow. Right now (June 2020) we're working on quite some functionality for bigger teams, as we have more and...Read more
Do you guys provide referral incentive for recommendation and conversion resulting from a lead
1 Comment
JC
We have an affiliate partner program. You can find it here: https://salesflare.partnerstack.com/Read more
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