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At a Glance
Market Segments
Mid-Market (42.1% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
Starting at $6,000.00 10 User Per Year
$0.99 1 Resolution
Capacity
Star Rating
(57)4.8 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $6,000.00 10 User Per Year
Learn more about CapacityFin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, with a score of 9.3, making it a preferred choice for businesses that prioritize real-time customer interaction. In contrast, Capacity's live chat feature received a lower score of 8.8, indicating that while it is functional, it may not offer the same level of user satisfaction.
- Reviewers mention that Capacity shines in its quality of support, achieving an impressive score of 9.8, which is significantly higher than Intercom's score of 8.7. This suggests that Capacity users feel more supported and valued, particularly when they encounter issues or need assistance.
- G2 users highlight that Capacity's ticket response user experience is rated at 9.3, which is higher than Intercom's 8.8. This indicates that users find Capacity's ticketing system more efficient and user-friendly, leading to quicker resolutions of customer inquiries.
- Users on G2 report that Intercom's entry-level price of $39.00 is significantly lower than Capacity's starting price of $6,000.00, making Intercom a more accessible option for small businesses looking to implement customer support solutions without a hefty investment.
- Reviewers mention that Capacity's automation features, particularly in customer interaction automation, are highly rated at 9.4, showcasing its strength in streamlining processes. In comparison, Intercom's automation features received a lower score, indicating that Capacity may provide a more robust solution for businesses looking to enhance efficiency.
- Users say that while both platforms offer multi-channel coverage, Intercom's score of 8.8 is slightly lower than Capacity's 9.0, suggesting that Capacity may provide a more comprehensive approach to engaging customers across various channels, which is crucial for modern customer support strategies.
Pricing
Entry-Level Pricing
Capacity
Support Automation Pricing Plans
Starting at $6,000.00
10 User Per Year
https://capacity.com/ourpricing/ for full details
- Enterprise packages custom built
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Capacity
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
9.1
50
8.8
2,818
Ease of Use
9.3
50
8.9
2,848
Ease of Setup
8.6
32
8.4
1,457
Ease of Admin
8.9
33
8.6
1,304
Quality of Support
9.8
48
8.6
2,714
Has the product been a good partner in doing business?
9.8
33
8.8
1,301
Product Direction (% positive)
10.0
52
8.8
2,669
Features by Category
Ticket and Case Management
Feature Not Available
8.6
1100
|
Verified
9.3
28
8.8
1118
|
Verified
9.3
21
8.7
1095
|
Verified
9.4
24
8.6
1143
|
Verified
9.5
13
8.3
680
|
Verified
Feature Not Available
8.8
1136
|
Verified
9.2
24
8.8
1060
|
Verified
Feature Not Available
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
Feature Not Available
8.8
891
|
Verified
9.2
23
8.8
1090
|
Verified
Feature Not Available
9.4
1264
|
Verified
Feature Not Available
8.3
812
Feature Not Available
7.6
522
Platform
Feature Not Available
8.1
720
|
Verified
Feature Not Available
8.2
1266
|
Verified
Feature Not Available
8.7
823
|
Verified
Feature Not Available
8.6
788
|
Verified
Feature Not Available
8.1
1015
|
Verified
Feature Not Available
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.4
17
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Compliance
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Security
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
16
Not enough data
Generative AI
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Account Options
9.0
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
5
Not enough data
Q&A Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
7
Not enough data
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
9.3
27
8.8
596
Feature Not Available
8.8
586
9.6
24
9.0
586
Feature Not Available
8.8
556
Feature Not Available
8.6
478
Platform
8.8
14
9.5
611
8.9
16
8.9
581
Feature Not Available
8.8
578
Feature Not Available
8.7
561
Feature Not Available
8.2
419
Feature Not Available
8.9
528
Feature Not Available
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Feature Not Available
8.7
1058
Feature Not Available
8.7
837
Feature Not Available
8.7
858
Feature Not Available
9.0
779
Support Automation
Feature Not Available
8.6
859
Feature Not Available
8.7
901
Feature Not Available
8.5
518
Feature Not Available
8.8
809
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
199
Not enough data
7.4
184
Not enough data
9.0
205
Automation
Not enough data
8.4
204
Not enough data
8.3
205
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
197
Not enough data
8.6
192
Not enough data
8.5
198
Generative AI
Not enough data
8.3
295
Not enough data
8.3
293
Not enough data
Feature Not Available
Communication
Feature Not Available
9.2
1440
|
Verified
Feature Not Available
8.9
1448
|
Verified
Feature Not Available
8.7
1190
|
Verified
Feature Not Available
9.1
1355
|
Verified
Feature Not Available
8.2
594
Internal Use
Feature Not Available
8.2
1266
|
Verified
Feature Not Available
8.7
1093
|
Verified
Feature Not Available
8.2
1042
|
Verified
Feature Not Available
8.7
1246
|
Verified
Feature Not Available
8.9
1318
|
Verified
Feature Not Available
8.6
1286
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Feature Not Available
8.9
652
Feature Not Available
8.9
651
Feature Not Available
Feature Not Available
Feature Not Available
8.2
490
Feature Not Available
8.4
535
Self-Service Platform
Feature Not Available
8.7
530
Feature Not Available
8.7
534
9.2
15
8.4
474
Feature Not Available
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
160
Automation
Not enough data
8.1
161
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Capacity and Fin by Intercom are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and Chatbots
Unique Categories
Capacity is categorized as Conversational Commerce Platforms, Q&A Platforms, Contact Center Knowledge Base, and AI Agents for HR
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, and Social Customer Service
Reviews
Reviewers' Company Size
Capacity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
35.1%
Real Estate
8.8%
Computer Software
8.8%
Banking
8.8%
Telecommunications
7.0%
Other
31.6%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Alternatives
Discussions
What is Capacity used for?
1 Comment
Official Response from Capacity
Capacity helps businesses answer tickets faster and more accurately while providing team and customer support across Web, SMS, Voice, Email, Social, Slack,...Read more
Capacity has no more discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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