Compare Capacity and Fin by Intercom 
At a Glance
Market Segments
Mid-Market (42.1% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
Contact Us 10 User Per Year
$0.99 1 Outcome
Capacity
Star Rating
(57)4.8 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10 User Per Year
Learn more about CapacityFin by Intercom
Star Rating
(3,820)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers.
- Users say that Capacity shines in its integration capabilities, particularly noting how easy it was to transition from Salesforce Case to Capacity's helpdesk, resulting in improved efficiency for support teams and faster results for customers.
- Reviewers mention that while Fin by Intercom has a higher overall satisfaction score, Capacity boasts a slightly better star rating, indicating that some users feel more positively about their experience with Capacity despite its lower G2 Score.
- According to verified reviews, Fin by Intercom is praised for its ability to handle inquiries effectively, with users highlighting that it often refers complex issues to customer service representatives when necessary, ensuring a seamless support experience.
- Users highlight that Capacity's features, such as instant conversation and message history, contribute to a more organized support process, making it easier for teams to manage customer interactions and track inquiries over time.
- G2 reviewers note that while both products have strong support capabilities, Capacity's higher ratings in quality of support and responsiveness suggest that users feel more supported and valued when using their platform.
Pricing
Entry-Level Pricing
Capacity
Capacity Unified CX Automation
Contact Us
10 User Per Year
Please contact us for a custom quote and an ROI analysis based on your contact center's specific volume and goals.
- Enterprise packages custom built
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Capacity
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
9.1
50
8.7
2,877
Ease of Use
9.3
50
8.9
2,908
Ease of Setup
8.6
32
8.4
1,510
Ease of Admin
8.9
33
8.6
1,340
Quality of Support
9.8
48
8.6
2,773
Has the product been a good partner in doing business?
9.8
33
8.8
1,336
Product Direction (% positive)
10.0
52
8.8
2,729
Features by Category
Ticket and Case Management
Feature Not Available
8.6
1102
|
Verified
9.3
28
8.8
1122
|
Verified
9.3
21
8.7
1100
|
Verified
9.4
24
8.6
1151
|
Verified
9.5
13
8.3
681
|
Verified
Feature Not Available
8.8
1138
|
Verified
9.2
24
8.8
1063
|
Verified
Feature Not Available
8.6
964
|
Verified
Generative AI
Not enough data
8.3
249
Not enough data
8.2
249
Agentic AI - Help Desk
Not enough data
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Communication Channels
Feature Not Available
8.8
894
|
Verified
9.2
23
8.8
1093
|
Verified
Feature Not Available
9.4
1269
|
Verified
Feature Not Available
8.3
812
Feature Not Available
7.6
523
Platform
Feature Not Available
8.1
722
|
Verified
Feature Not Available
8.2
1270
|
Verified
Feature Not Available
8.7
826
|
Verified
Feature Not Available
8.7
791
|
Verified
Feature Not Available
8.1
1018
|
Verified
Feature Not Available
8.2
1019
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.4
17
Not enough data
Feature Not Available
Not enough data
8.7
10
Not enough data
Compliance
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
9.2
13
Not enough data
9.2
11
Not enough data
10.0
7
Not enough data
Data Security
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.8
7
Not enough data
8.6
12
Not enough data
9.3
16
Not enough data
Generative AI
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
85
Account Options
9.0
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
5
Not enough data
Q&A Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
7
Not enough data
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
9.3
27
8.8
597
Feature Not Available
8.8
587
9.6
24
9.0
589
Feature Not Available
8.8
558
Feature Not Available
8.6
478
Platform
8.8
14
9.5
616
8.9
16
8.9
584
Feature Not Available
8.8
579
Feature Not Available
8.7
564
Feature Not Available
8.2
419
Feature Not Available
8.9
528
Feature Not Available
8.8
583
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
142
Conversational Platform
8.9
11
8.7
1058
8.8
7
8.7
839
9.1
9
8.7
858
9.1
9
9.0
779
Support Automation
9.2
12
8.6
859
9.2
11
8.7
901
9.3
9
8.5
519
9.7
11
8.8
813
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
155
Customer Support
Not enough data
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Automation
Not enough data
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Artificial Intelligence
Not enough data
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Generative AI
Not enough data
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Communication
Feature Not Available
9.2
1443
|
Verified
Feature Not Available
8.9
1451
|
Verified
Feature Not Available
8.7
1192
|
Verified
Feature Not Available
9.1
1358
|
Verified
Feature Not Available
8.2
595
Internal Use
Feature Not Available
8.2
1270
|
Verified
Feature Not Available
8.7
1095
|
Verified
Feature Not Available
8.2
1043
|
Verified
Feature Not Available
8.7
1251
|
Verified
Feature Not Available
8.9
1321
|
Verified
Feature Not Available
8.6
1289
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
9.4
13
9.0
657
Feature Not Available
8.9
653
Feature Not Available
Feature Not Available
Feature Not Available
8.2
491
Feature Not Available
8.4
536
Self-Service Platform
9.0
12
8.7
532
8.9
15
8.8
540
9.2
15
8.4
482
8.7
9
8.6
524
Agentic AI - Customer Self-Service
Not enough data
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.4
17
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
160
Not enough data
7.9
171
Not enough data
8.5
187
Automation
Not enough data
8.3
191
Not enough data
8.0
163
Not enough data
7.2
156
Autonomy
Not enough data
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Capacity and Fin by Intercom are categorized as Digital Customer Service Platforms, Conversational Support, Chatbots, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Capacity is categorized as AI Agents for HR, Conversational Commerce Platforms, Q&A Platforms, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Capacity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
35.1%
Real Estate
8.8%
Computer Software
8.8%
Banking
8.8%
Telecommunications
7.0%
Other
31.6%
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
What is Capacity used for?
1 Comment
Official Response from Capacity
Capacity helps businesses answer tickets faster and more accurately while providing team and customer support across Web, SMS, Voice, Email, Social, Slack,...Read more
Capacity has no more discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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