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At a Glance
Market Segments
Mid-Market (42.1% of reviews)
Small-Business (49.3% of reviews)
Entry-Level Pricing
Starting at $6,000.00 10 User Per Year
$25.00 1 user/month
Capacity
Star Rating
(57)4.8 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $6,000.00 10 User Per Year
Learn more about CapacityFront
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its ticket creation user experience with a score of 9.0, while Capacity shines with a higher score of 9.4, indicating a more intuitive interface for creating tickets.
- Reviewers mention that Capacity's quality of support is notably superior, scoring 9.8 compared to Front's 9.1, suggesting that users find Capacity's support team more responsive and helpful.
- G2 users highlight that Front offers a better ease of setup with a score of 8.8, while Capacity's score of 8.6 indicates a slightly more complex initial setup process.
- Users on G2 report that Capacity's response automation features are more advanced, scoring 9.4 compared to Front's 8.9, which may lead to more efficient handling of customer inquiries.
- Reviewers say that Front's multi-channel coverage is rated at 8.9, which is slightly lower than Capacity's score of 9.0, indicating that Capacity may provide a more comprehensive approach to managing various communication channels.
- Users say that both products have strong knowledge base features, but Capacity's score of 9.4 outshines Front's 8.3, suggesting that Capacity offers a more robust self-service experience for users seeking information.
Pricing
Entry-Level Pricing
Capacity
Support Automation Pricing Plans
Starting at $6,000.00
10 User Per Year
https://capacity.com/ourpricing/ for full details
- Enterprise packages custom built
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Capacity
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
9.1
50
9.1
1,894
Ease of Use
9.3
50
9.1
1,910
Ease of Setup
8.6
32
8.8
692
Ease of Admin
8.9
33
8.9
471
Quality of Support
9.8
48
9.1
1,629
Has the product been a good partner in doing business?
9.8
33
9.2
457
Product Direction (% positive)
10.0
52
9.3
1,782
Features by Category
Ticket and Case Management
Feature Not Available
8.8
265
|
Verified
9.3
28
8.9
262
|
Verified
9.3
21
8.9
283
|
Verified
9.4
24
8.8
280
|
Verified
9.5
13
8.8
243
|
Verified
Feature Not Available
9.0
306
9.2
24
9.2
283
|
Verified
Feature Not Available
8.7
258
|
Verified
Generative AI
Not enough data
7.8
63
Not enough data
8.3
64
Agentic AI - Help Desk
Not enough data
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Communication Channels
Feature Not Available
8.7
233
|
Verified
9.2
23
9.2
274
|
Verified
Feature Not Available
8.7
232
|
Verified
Feature Not Available
8.3
209
|
Verified
Feature Not Available
7.8
132
Platform
Feature Not Available
8.3
217
|
Verified
Feature Not Available
8.4
288
|
Verified
Feature Not Available
8.8
259
|
Verified
Feature Not Available
8.6
232
|
Verified
Feature Not Available
8.3
231
|
Verified
Feature Not Available
8.3
237
|
Verified
Administration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.4
17
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Compliance
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Security
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
16
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Design
Not enough data
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Generative AI
Not enough data
7.8
189
Not enough data
8.0
189
Usability
Not enough data
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Reporting
Not enough data
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Generative AI
Not enough data
7.7
37
Not enough data
7.8
38
Inbox Tools
Not enough data
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Coordination Tools
Not enough data
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Software Options
Not enough data
9.3
792
Not enough data
8.6
724
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Account Options
9.0
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
5
Not enough data
Q&A Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
7
Not enough data
Responses
9.3
27
Not enough data
Feature Not Available
Not enough data
9.6
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.8
14
Not enough data
8.9
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Feature Not Available
8.8
491
Feature Not Available
8.8
385
Feature Not Available
8.7
385
Feature Not Available
8.8
343
Support Automation
Feature Not Available
8.7
412
Feature Not Available
8.9
415
Feature Not Available
8.7
377
Feature Not Available
8.6
327
Generative AI
Not enough data
8.1
109
Not enough data
8.3
109
Sorting & Filtering
Not enough data
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Integrations
Not enough data
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Time Management
Not enough data
9.0
228
Not enough data
8.7
223
Not enough data
9.3
234
Generative AI
Not enough data
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
Not enough data
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Communication
Feature Not Available
8.7
217
|
Verified
Feature Not Available
8.9
264
|
Verified
Feature Not Available
8.9
206
Feature Not Available
8.9
229
|
Verified
Feature Not Available
8.8
150
Internal Use
Feature Not Available
8.4
288
|
Verified
Feature Not Available
9.2
281
|
Verified
Feature Not Available
8.9
193
Feature Not Available
8.8
219
Feature Not Available
9.5
285
|
Verified
Feature Not Available
8.8
219
|
Verified
Generative AI
Not enough data
7.7
31
Self-Service Experience
Feature Not Available
8.3
56
Feature Not Available
8.5
54
Feature Not Available
8.0
54
Feature Not Available
8.2
52
Feature Not Available
8.4
51
Self-Service Platform
Feature Not Available
8.1
51
Feature Not Available
8.4
51
9.2
15
8.1
51
Feature Not Available
8.2
49
Agentic AI - Customer Self-Service
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Generative AI
Not enough data
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Process
Not enough data
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Channels
Not enough data
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Insight
Not enough data
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Generative AI
Not enough data
7.5
29
Not enough data
7.6
30
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Capacity and Front are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Capacity is categorized as Conversational Commerce Platforms, Q&A Platforms, Contact Center Knowledge Base, Chatbots, and AI Agents for HR
Front is categorized as Customer Communications Management, Social Customer Service, Email Client, Complaint Management, Email Management, and Shared Inbox
Reviews
Reviewers' Company Size
Capacity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
35.1%
Real Estate
8.8%
Computer Software
8.8%
Banking
8.8%
Telecommunications
7.0%
Other
31.6%
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Alternatives
Discussions
What is Capacity used for?
1 Comment
Official Response from Capacity
Capacity helps businesses answer tickets faster and more accurately while providing team and customer support across Web, SMS, Voice, Email, Social, Slack,...Read more
Capacity has no more discussions with answers
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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