Compare CTM (formerly CallTrackingMetrics) and NinjaCat 
Featured Products
At a Glance
Market Segments
Small-Business (66.3% of reviews)
Small-Business (55.5% of reviews)
Entry-Level Pricing
$79.00 Per Month
Contact Us Per Year
CTM (formerly CallTrackingMetrics)
Star Rating
(760)4.5 out of 5
Market Segments
Small-Business (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansNinjaCat
Star Rating
(316)4.2 out of 5
Market Segments
Small-Business (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallTrackingMetrics excels in overall user satisfaction, reflected in its higher G2 Score and a substantial number of recent reviews. Users appreciate its adaptability, with one stating, "CallTrackingMetrics serves as the cornerstone of our attribution mechanics," highlighting its reliability in meeting diverse business needs.
- Users say that NinjaCat offers a straightforward user experience, with many finding the platform easy to navigate. One reviewer noted, "The platform is straightforward to use and simple to navigate," which may appeal to those looking for a less complex solution, although it still trails behind CallTrackingMetrics in overall satisfaction.
- Reviewers mention that CallTrackingMetrics provides superior API integrations, particularly with Google Ads, making it a preferred choice for users who require seamless connectivity between platforms. This integration capability is a significant advantage for businesses that rely heavily on data-driven marketing strategies.
- According to verified reviews, NinjaCat shines in its ability to connect multiple data sources into a single dashboard, which users find beneficial for comprehensive reporting. However, this feature does not compensate for its lower overall ratings compared to CallTrackingMetrics, which offers a more robust set of features.
- Users highlight that CallTrackingMetrics has a more efficient setup process, with many praising its intuitive onboarding wizard. This ease of setup is a crucial factor for businesses looking to implement a new system quickly, contrasting with NinjaCat's more challenging initial configuration.
- Reviewers note that while both platforms offer quality support, CallTrackingMetrics stands out with a higher quality of support score. Users have expressed satisfaction with the responsiveness and helpfulness of the support team, which can significantly impact day-to-day usability and overall experience.
Pricing
Entry-Level Pricing
CTM (formerly CallTrackingMetrics)
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
NinjaCat
Reporting
Contact Us
Per Year
Plug-and-Present marketing performance reports. Richly visualized analytics, automatically generated into sleek presentations, with less effort.
- White Labeling
- Rollup Reporting
- Include Markups
Free Trial
CTM (formerly CallTrackingMetrics)
Free Trial is available
NinjaCat
No trial information availableRatings
Meets Requirements
9.1
631
8.0
277
Ease of Use
8.6
637
7.8
277
Ease of Setup
8.4
534
7.5
187
Ease of Admin
8.6
530
8.1
183
Quality of Support
9.0
586
8.8
266
Has the product been a good partner in doing business?
9.2
525
8.8
186
Product Direction (% positive)
9.1
630
8.6
271
Features by Category
Reports
Not enough data
8.2
156
Not enough data
7.6
120
Not enough data
8.1
154
Not enough data
7.9
121
Not enough data
7.8
152
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports
Not enough data
8.2
156
Not enough data
7.6
120
Not enough data
8.1
154
Not enough data
7.9
121
Not enough data
7.8
152
Reports
Not enough data
7.8
54
Not enough data
7.9
52
Not enough data
7.4
41
Generative AI
Not enough data
6.4
28
Not enough data
6.4
28
Visualization
Not enough data
8.0
54
Not enough data
7.6
50
Not enough data
7.8
55
Not enough data
7.3
48
Data Updates
Not enough data
7.1
44
Not enough data
7.0
48
Collaboration
Not enough data
7.7
45
Not enough data
6.6
44
Not enough data
7.0
41
Data Updates
Not enough data
6.9
63
Not enough data
6.9
73
Not enough data
8.0
76
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.7
32
|
Verified
Not enough data
8.7
22
Not enough data
9.2
19
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
9.0
21
Not enough data
Generative AI
7.9
7
Not enough data
Functions
9.3
50
|
Verified
Not enough data
9.4
47
|
Verified
Not enough data
9.5
43
|
Verified
Not enough data
9.2
21
Not enough data
9.4
18
|
Verified
Not enough data
9.7
27
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
Administrative
9.2
47
|
Verified
Not enough data
9.7
47
|
Verified
Not enough data
9.2
50
|
Verified
Not enough data
9.8
21
|
Verified
Not enough data
9.4
19
|
Verified
Not enough data
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Not enough data
Tracking
8.9
268
Not enough data
9.0
228
Not enough data
8.9
231
Not enough data
Analytics
9.0
296
Not enough data
9.3
300
Not enough data
8.7
271
Not enough data
8.4
102
Not enough data
Call Routing
8.9
169
Not enough data
8.9
150
Not enough data
8.6
137
Not enough data
Administration
8.5
85
Not enough data
9.2
131
Not enough data
9.1
150
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.4
45
7.4
104
|
Verified
9.1
58
8.2
125
|
Verified
8.8
47
7.1
53
9.1
58
8.4
119
|
Verified
8.3
45
6.7
47
|
Verified
8.5
42
8.5
54
|
Verified
Campaign Activity
8.8
51
7.7
118
|
Verified
8.7
62
8.4
140
|
Verified
8.0
44
7.3
93
|
Verified
8.9
55
8.4
120
|
Verified
8.3
40
7.2
52
7.5
35
5.9
46
|
Verified
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CTM (formerly CallTrackingMetrics) and NinjaCat are categorized as Marketing Analytics
Unique Categories
CTM (formerly CallTrackingMetrics) is categorized as Speech Analytics, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Inbound Call Tracking, Attribution, Contact Center, AI Voice Assistants, and UCaaS Platforms
NinjaCat is categorized as ETL Tools, Data Visualization, AI Agent Builders, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
CTM (formerly CallTrackingMetrics)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaCat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.2%
Internet
6.2%
Construction
4.1%
Consumer Services
3.8%
Hospital & Health Care
3.8%
Other
43.8%
Marketing and Advertising
73.2%
Computer Software
5.8%
Automotive
3.2%
Internet
3.2%
Real Estate
2.3%
Other
12.3%
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
What is the best way to implement filtering for Google Analytics location data?
1 Comment
JS
Hey Victorya! After setting up a Custom Filter to exclude or include your chosen parameters, with a custom name, "Geo Blocked Bots," you should be able to...Read more
NinjaCat has no more discussions with answers
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