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At a Glance
Market Segments
Small-Business (66.5% of reviews)
Mid-Market (49.5% of reviews)
Entry-Level Pricing
$79.00 Per Month
No pricing available
CallTrackingMetrics
Star Rating
(755)4.5 out of 5
Market Segments
Small-Business (66.5% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansCisco Unified Communications Manager (CallManager)
Star Rating
(110)4.4 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Cisco Unified Communications Manager (CallManager)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Cisco Unified Communications Manager excels in call quality, with a high rating of 9.8 for basic phone calls, while CallTrackingMetrics also performs well but slightly lower at 9.4 for conference calls. Reviewers mention that the clarity and reliability of calls in Cisco's system are standout features.
- Reviewers mention that CallTrackingMetrics shines in its call analytics capabilities, particularly with features like Dynamic Number Insertion rated at 9.1, which helps in tracking marketing effectiveness. In contrast, Cisco's analytics features, while solid, do not offer the same level of marketing integration.
- Users on G2 highlight the ease of setup for CallTrackingMetrics, scoring 8.4, which is significantly higher than Cisco's 7.0. Reviewers say that the intuitive interface and straightforward onboarding process make it a preferred choice for small businesses.
- G2 users report that CallTrackingMetrics provides superior customer support, with a quality rating of 9.0 compared to Cisco's 8.6. Reviewers mention that the responsiveness and helpfulness of CallTrackingMetrics' support team are frequently praised.
- Users say that Cisco Unified Communications Manager offers robust features for video conferencing, achieving a perfect score of 10.0, which is a critical aspect for organizations relying on virtual meetings. CallTrackingMetrics, while offering video capabilities, does not match this level of performance.
- Reviewers mention that CallTrackingMetrics provides better marketing operations tools, particularly in ROI tracking (8.5) and customer insights (8.9), which are essential for businesses focused on growth. Cisco's offerings in this area are less comprehensive, making CallTrackingMetrics a more attractive option for marketing-focused users.
Pricing
Entry-Level Pricing
CallTrackingMetrics
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Cisco Unified Communications Manager (CallManager)
No pricing availableFree Trial
CallTrackingMetrics
Free Trial is available
Cisco Unified Communications Manager (CallManager)
No trial information availableRatings
Meets Requirements
9.1
627
9.1
90
Ease of Use
8.6
633
8.2
91
Ease of Setup
8.4
530
6.9
51
Ease of Admin
8.6
529
8.0
53
Quality of Support
9.0
582
8.6
86
Has the product been a good partner in doing business?
9.2
524
8.8
52
Product Direction (% positive)
9.1
627
8.4
89
Features by Category
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.9
44
|
Verified
Not enough data
Agent Performance Management
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
8.7
40
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Channels
9.7
32
|
Verified
Not enough data
8.7
22
Not enough data
9.2
19
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
9.0
21
Not enough data
Generative AI
7.9
7
Not enough data
Functions
9.3
50
|
Verified
Not enough data
9.4
47
|
Verified
Not enough data
9.5
43
|
Verified
Not enough data
9.2
21
Not enough data
9.4
18
|
Verified
Not enough data
9.7
27
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
Administrative
9.2
47
|
Verified
Not enough data
9.7
47
|
Verified
Not enough data
9.2
50
|
Verified
Not enough data
9.8
21
|
Verified
Not enough data
9.4
19
|
Verified
Not enough data
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
9.8
40
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
8.2
34
|
Verified
Not enough data
7.7
8
Not enough data
9.4
38
|
Verified
Not enough data
9.8
39
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
7.9
29
Not enough data
7.6
27
Not enough data
7.3
25
|
Verified
Advanced Features
Not enough data
9.1
33
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
9.1
9
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Feature Not Available
Features
9.5
13
Not enough data
9.4
9
Feature Not Available
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Not enough data
Tracking
8.9
266
Not enough data
9.0
227
Not enough data
8.9
229
Not enough data
Analytics
9.0
294
Not enough data
9.3
297
Not enough data
8.7
267
Not enough data
8.4
100
Not enough data
Call Routing
8.9
169
Not enough data
8.9
150
Not enough data
8.6
136
Not enough data
Administration
8.6
84
Not enough data
9.2
131
Not enough data
9.1
147
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.3
44
Not enough data
9.0
56
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Categories
Categories
Shared Categories
CallTrackingMetrics and Cisco Unified Communications Manager (CallManager) are categorized as UCaaS Platforms
Unique Categories
CallTrackingMetrics is categorized as Speech Analytics, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, Attribution, Contact Center, and AI Voice Assistants
Cisco Unified Communications Manager (CallManager) is categorized as VoIP Providers and Audio Conferencing
Reviews
Reviewers' Company Size
CallTrackingMetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cisco Unified Communications Manager (CallManager)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.3%
Internet
6.3%
Hospital & Health Care
3.8%
Consumer Services
3.8%
Construction
3.8%
Other
43.9%
Higher Education
15.5%
Information Technology and Services
13.6%
Computer Software
7.8%
Telecommunications
4.9%
Insurance
4.9%
Other
53.4%
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
Cisco Unified Communications Manager (CallManager) has no discussions with answers
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