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At a Glance
Market Segments
Small-Business (84.6% of reviews)
Small-Business (62.8% of reviews)
Entry-Level Pricing
Contact Us 1 Seats Per Month
$19.00 1 User Per Year
CallTools
Star Rating
(67)4.8 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seats Per Month
Learn more about CallToolsCloudTalk
Star Rating
(1,623)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallTools excels in Quality of Support with a score of 9.7, while CloudTalk lags behind at 8.8. Reviewers mention that CallTools' support team is responsive and helpful, making it easier for small businesses to resolve issues quickly.
- Reviewers mention that CallTools offers superior Dialing Options, particularly in Predictive Dialer functionality, scoring 9.4 compared to CloudTalk's 8.2. Users say this feature significantly enhances their calling efficiency, allowing agents to connect with more leads in less time.
- G2 users highlight CallTools' Agent Tools such as Whisper Coaching and Callback Scheduling, both scoring 9.4, which are essential for training and managing agents effectively. In contrast, CloudTalk's similar features score lower at 8.0 and 8.1 respectively, indicating less robust support for agent development.
- Users on G2 report that CallTools shines in Performance Evaluation with a score of 8.6, while CloudTalk's score is lower at 8.4. Reviewers mention that CallTools provides more comprehensive analytics, helping managers assess agent performance more effectively.
- Reviewers mention that CallTools has a more user-friendly Ease of Setup with a score of 9.1 compared to CloudTalk's 8.8. Users say that the onboarding process is straightforward, allowing teams to get up and running quickly without extensive training.
- Users report that CallTools offers better Scalability with a score of 9.5, making it a preferred choice for growing businesses. In contrast, CloudTalk's scalability score of 8.0 suggests limitations that may hinder expansion as business needs evolve.
Pricing
Entry-Level Pricing
CallTools
CallTools Power Contact Center
Contact Us
1 Seats Per Month
Leverage the full suite of powerful and easy-to-use features of the CallTools Power Contact Center Platform, now with Unlimited Inbound and Outbound Minutes.
- Auto Dialer
- Predictive Dialer
- Power Dialer
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
CallTools
No trial information availableCloudTalk
Free Trial is available
Ratings
Meets Requirements
9.5
46
8.7
1,389
Ease of Use
9.3
45
9.1
1,417
Ease of Setup
8.9
35
8.9
1,030
Ease of Admin
9.1
30
8.9
603
Quality of Support
9.8
45
8.8
1,258
Has the product been a good partner in doing business?
9.5
31
8.9
604
Product Direction (% positive)
9.5
43
8.8
1,351
Features by Category
Dialing Options
9.4
29
|
Verified
8.6
232
|
Verified
9.6
28
|
Verified
8.5
224
|
Verified
10.0
5
8.4
23
Agent Tools
9.4
28
|
Verified
8.1
204
|
Verified
9.3
29
|
Verified
8.2
210
|
Verified
9.3
30
|
Verified
8.9
236
|
Verified
Automation
9.2
28
|
Verified
8.3
200
|
Verified
9.1
28
|
Verified
8.3
196
|
Verified
9.3
30
|
Verified
8.2
198
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
20
AI Capabilities - Auto Dialer
Not enough data
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Quality Assurance
Not enough data
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Engagement
Not enough data
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Performance
Not enough data
8.9
77
Not enough data
9.1
81
Generative AI
Not enough data
8.6
22
Not enough data
8.6
32
Channels
9.9
15
|
Verified
8.9
632
|
Verified
7.5
12
7.8
507
8.3
12
7.7
490
8.3
15
|
Verified
7.9
525
|
Verified
8.1
13
7.8
489
Generative AI
6.4
7
7.6
280
Functions
8.7
17
|
Verified
8.5
568
|
Verified
9.0
17
8.4
571
|
Verified
9.0
16
|
Verified
8.6
561
|
Verified
Feature Not Available
8.2
510
9.9
14
|
Verified
8.2
516
|
Verified
9.2
15
|
Verified
8.5
520
|
Verified
9.1
15
|
Verified
8.4
534
|
Verified
9.0
12
8.4
525
|
Verified
Agentic AI - Contact Center
7.0
5
7.9
144
9.0
5
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Administrative
9.1
17
|
Verified
8.5
582
|
Verified
9.4
17
|
Verified
8.8
588
|
Verified
9.5
17
|
Verified
8.7
617
|
Verified
9.2
15
|
Verified
8.8
573
|
Verified
9.2
13
8.3
515
|
Verified
Workforce Management
Not enough data
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Platform
Not enough data
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Generative AI
Not enough data
7.4
106
Workforce Management
Not enough data
8.8
230
Not enough data
8.7
230
Call Center Infrastructure (CCI)
Not enough data
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Administrative
Not enough data
9.0
237
Not enough data
8.7
239
Generative AI
Not enough data
7.9
37
Basic Communication - Cloud PBX
Not enough data
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Platform Basics - VoIP Providers
Not enough data
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Basic Communication
Not enough data
8.9
227
|
Verified
Feature Not Available
6.5
136
Feature Not Available
7.1
156
|
Verified
Feature Not Available
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Access
Not enough data
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Advanced Features
Not enough data
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Agentic AI - Outbound Call Tracking
Not enough data
7.4
90
Not enough data
7.4
90
Calling
Not enough data
9.0
467
Not enough data
8.1
399
Not enough data
8.5
426
Not enough data
8.8
442
10.0
5
8.3
102
Contacts
Not enough data
8.1
418
Not enough data
8.0
392
Not enough data
8.2
403
Insights
Not enough data
8.4
417
Not enough data
8.4
407
Not enough data
8.3
384
Not enough data
7.2
346
Not enough data
7.5
351
Not enough data
8.0
95
Categories
Categories
Shared Categories
CallTools and CloudTalk are categorized as Contact Center, Outbound Call Tracking, Call Center Infrastructure (CCI), VoIP Providers, and Auto Dialer
Unique Categories
CallTools has no unique categories
CloudTalk is categorized as Speech Analytics, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
CallTools
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
52.3%
Financial Services
7.7%
Marketing and Advertising
4.6%
Construction
4.6%
Consulting
3.1%
Other
27.7%
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Discussions
CallTools has no discussions with answers
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
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