Compare CallTools and CloudTalk 
Featured Products
At a Glance
Market Segments
Small-Business (83.3% of reviews)
Small-Business (63.6% of reviews)
Entry-Level Pricing
Contact Us 1 Seats Per Month
$19.00 1 User Per Year
CallTools
Star Rating
(73)4.8 out of 5
Market Segments
Small-Business (83.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seats Per Month
Free Trial is available
Learn more about CallToolsCloudTalk
Star Rating
(1,744)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallTools excels in customer support, with users highlighting the platform's quick response times and knowledgeable staff. One user mentioned, "I love how prompt their support is. Everyone is ready to help you in a second," which reflects the high level of assistance available for new users.
- Users say that CloudTalk offers a more intuitive and user-friendly interface, making it easier for agents to get onboarded quickly. Reviewers appreciate the clean design and clear visibility into call activity, with one noting, "the interface is clean, agents can get onboarded fast."
- According to verified reviews, CallTools has a strong performance in features like predictive dialing, receiving a perfect score. Users have praised its effectiveness, stating that it significantly enhances their outbound calling efforts, which is crucial for small businesses.
- Reviewers mention that while CloudTalk provides a solid overall experience, it sometimes falls short in specific features like call tracking and reporting compared to CallTools. Users have expressed a desire for more robust analytics capabilities, indicating that this is an area where CallTools may have an edge.
- G2 reviewers highlight that CallTools is particularly well-suited for small businesses, with a high percentage of reviews coming from this segment. Users appreciate its tailored features and support, which cater specifically to the needs of smaller teams, making it a strong contender for those looking for a focused solution.
- Users report that CloudTalk's deployment is quick and straightforward, which is a significant advantage for businesses needing to implement a call center solution rapidly. One user noted, "CloudTalk is intuitive and quick to deploy compared to traditional call center systems," showcasing its efficiency in getting teams up and running.
Pricing
Entry-Level Pricing
CallTools
CallTools Power Contact Center
Contact Us
1 Seats Per Month
Leverage the full suite of powerful and easy-to-use features of the CallTools Power Contact Center Platform, now with Unlimited Inbound and Outbound Minutes.
- Auto Dialer
- Predictive Dialer
- Power Dialer
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
CallTools
Free Trial is available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
9.5
50
8.7
1,504
Ease of Use
9.3
49
9.1
1,533
Ease of Setup
9.0
39
8.9
1,143
Ease of Admin
9.2
33
8.9
633
Quality of Support
9.7
49
8.8
1,366
Has the product been a good partner in doing business?
9.6
34
8.9
634
Product Direction (% positive)
9.5
47
8.8
1,455
Features by Category
Dialing Options
9.4
30
|
Verified
8.6
232
|
Verified
9.6
29
|
Verified
8.5
224
|
Verified
10.0
6
8.4
23
Agent Tools
9.4
29
|
Verified
8.1
204
|
Verified
9.3
30
|
Verified
8.2
210
|
Verified
9.3
31
|
Verified
8.9
238
|
Verified
Automation
9.2
29
|
Verified
8.3
201
|
Verified
9.1
29
|
Verified
8.3
197
|
Verified
9.4
31
|
Verified
8.2
198
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
21
AI Capabilities - Auto Dialer
Not enough data
7.9
19
10.0
5
8.1
18
Not enough data
7.6
19
Quality Assurance
Not enough data
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Engagement
Not enough data
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Performance
Not enough data
9.0
80
Not enough data
9.1
81
Generative AI
Not enough data
8.6
22
Not enough data
8.6
32
Channels
9.9
19
|
Verified
9.0
706
|
Verified
7.7
13
7.8
506
8.5
13
7.6
489
8.3
15
|
Verified
7.9
531
|
Verified
8.2
14
7.8
489
Generative AI
6.4
7
7.6
280
Functions
8.8
18
|
Verified
8.5
575
|
Verified
9.1
18
8.4
572
|
Verified
9.1
18
|
Verified
8.6
565
|
Verified
Feature Not Available
8.2
517
9.9
17
|
Verified
8.2
523
|
Verified
9.3
16
|
Verified
8.5
523
|
Verified
9.2
16
|
Verified
8.4
534
|
Verified
9.1
13
8.4
526
|
Verified
Agentic AI - Contact Center
7.0
5
7.8
143
8.3
6
8.4
164
Not enough data
8.2
143
Not enough data
8.1
141
Administrative
9.2
18
|
Verified
8.5
587
|
Verified
9.4
18
|
Verified
8.8
591
|
Verified
9.5
18
|
Verified
8.7
641
|
Verified
9.3
16
|
Verified
8.8
592
|
Verified
9.3
14
8.3
515
|
Verified
Workforce Management
Not enough data
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Platform
Not enough data
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
222
Not enough data
8.2
224
Generative AI
Not enough data
7.4
105
Workforce Management
Not enough data
8.8
231
Not enough data
8.6
229
Call Center Infrastructure (CCI)
Not enough data
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Administrative
Not enough data
9.0
237
Not enough data
8.7
239
Generative AI
Not enough data
8.0
36
Basic Communication - Cloud PBX
Not enough data
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Platform Basics - VoIP Providers
Not enough data
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Basic Communication
Not enough data
9.0
239
|
Verified
Feature Not Available
6.5
137
Feature Not Available
7.1
157
|
Verified
Feature Not Available
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Access
Not enough data
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Advanced Features
Not enough data
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Agentic AI - Outbound Call Tracking
Not enough data
7.4
88
Not enough data
7.4
88
Calling
10.0
5
9.0
478
10.0
5
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
10.0
5
8.3
105
Contacts
Not enough data
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Insights
Not enough data
8.4
422
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Categories
Categories
Shared Categories
CallTools and CloudTalk are categorized as Contact Center, Outbound Call Tracking, Call Center Infrastructure (CCI), VoIP Providers, and Auto Dialer
Unique Categories
CallTools has no unique categories
CloudTalk is categorized as Speech Analytics, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
CallTools
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
49.3%
Financial Services
10.1%
Construction
4.3%
Marketing and Advertising
4.3%
Consulting
2.9%
Other
29.0%
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Discussions
CallTools has no discussions with answers
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
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