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Compare CallTools and CloudTalk

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At a Glance
CallTools
CallTools
Star Rating
(67)4.8 out of 5
Market Segments
Small-Business (84.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seats Per Month
Learn more about CallTools
CloudTalk
CloudTalk
Star Rating
(1,623)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that CallTools excels in Quality of Support with a score of 9.7, while CloudTalk lags behind at 8.8. Reviewers mention that CallTools' support team is responsive and helpful, making it easier for small businesses to resolve issues quickly.
  • Reviewers mention that CallTools offers superior Dialing Options, particularly in Predictive Dialer functionality, scoring 9.4 compared to CloudTalk's 8.2. Users say this feature significantly enhances their calling efficiency, allowing agents to connect with more leads in less time.
  • G2 users highlight CallTools' Agent Tools such as Whisper Coaching and Callback Scheduling, both scoring 9.4, which are essential for training and managing agents effectively. In contrast, CloudTalk's similar features score lower at 8.0 and 8.1 respectively, indicating less robust support for agent development.
  • Users on G2 report that CallTools shines in Performance Evaluation with a score of 8.6, while CloudTalk's score is lower at 8.4. Reviewers mention that CallTools provides more comprehensive analytics, helping managers assess agent performance more effectively.
  • Reviewers mention that CallTools has a more user-friendly Ease of Setup with a score of 9.1 compared to CloudTalk's 8.8. Users say that the onboarding process is straightforward, allowing teams to get up and running quickly without extensive training.
  • Users report that CallTools offers better Scalability with a score of 9.5, making it a preferred choice for growing businesses. In contrast, CloudTalk's scalability score of 8.0 suggests limitations that may hinder expansion as business needs evolve.
Pricing
Entry-Level Pricing
CallTools
CallTools Power Contact Center
Contact Us
1 Seats Per Month
Learn more about CallTools
CloudTalk
Lite
$19.00
1 User Per Year
Browse all 4 pricing plans
Free Trial
CallTools
No trial information available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
9.5
46
8.7
1,389
Ease of Use
9.3
45
9.1
1,417
Ease of Setup
8.9
35
8.9
1,030
Ease of Admin
9.1
30
8.9
603
Quality of Support
9.8
45
8.8
1,258
Has the product been a good partner in doing business?
9.5
31
8.9
604
Product Direction (% positive)
9.5
43
8.8
1,351
Features by Category
9.4
33
8.1
268
Dialing Options
9.4
29
|
Verified
8.6
232
|
Verified
9.6
28
|
Verified
8.5
224
|
Verified
10.0
5
8.4
23
Agent Tools
9.4
28
|
Verified
8.1
204
|
Verified
9.3
29
|
Verified
8.2
210
|
Verified
9.3
30
|
Verified
8.9
236
|
Verified
Automation
9.2
28
|
Verified
8.3
200
|
Verified
9.1
28
|
Verified
8.3
196
|
Verified
9.3
30
|
Verified
8.2
198
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
20
AI Capabilities - Auto Dialer
Not enough data
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
8.9
105
Quality Assurance
Not enough data
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Engagement
Not enough data
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Performance
Not enough data
8.9
77
Not enough data
9.1
81
Generative AI
Not enough data
8.6
22
Not enough data
8.6
32
8.7
19
8.3
718
Channels
9.9
15
|
Verified
8.9
632
|
Verified
7.5
12
7.8
507
8.3
12
7.7
490
8.3
15
|
Verified
7.9
525
|
Verified
8.1
13
7.8
489
Generative AI
6.4
7
7.6
280
Functions
8.7
17
|
Verified
8.5
568
|
Verified
9.0
17
8.4
571
|
Verified
9.0
16
|
Verified
8.6
561
|
Verified
Feature Not Available
8.2
510
9.9
14
|
Verified
8.2
516
|
Verified
9.2
15
|
Verified
8.5
520
|
Verified
9.1
15
|
Verified
8.4
534
|
Verified
9.0
12
8.4
525
|
Verified
Agentic AI - Contact Center
7.0
5
7.9
144
9.0
5
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Administrative
9.1
17
|
Verified
8.5
582
|
Verified
9.4
17
|
Verified
8.8
588
|
Verified
9.5
17
|
Verified
8.7
617
|
Verified
9.2
15
|
Verified
8.8
573
|
Verified
9.2
13
8.3
515
|
Verified
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
8.7
140
Workforce Management
Not enough data
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
Not enough data
8.5
258
Platform
Not enough data
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Generative AI
Not enough data
7.4
106
Workforce Management
Not enough data
8.8
230
Not enough data
8.7
230
Call Center Infrastructure (CCI)
Not enough data
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Administrative
Not enough data
9.0
237
Not enough data
8.7
239
Not enough data
7.9
37
Generative AI
Not enough data
7.9
37
Not enough data
9.4
26
Basic Communication - Cloud PBX
Not enough data
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
7.7
239
Platform Basics - VoIP Providers
Not enough data
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Basic Communication
Not enough data
8.9
227
|
Verified
Feature Not Available
6.5
136
Feature Not Available
7.1
156
|
Verified
Feature Not Available
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Access
Not enough data
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Advanced Features
Not enough data
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Outbound Call TrackingHide 16 FeaturesShow 16 Features
10.0
5
8.1
505
Agentic AI - Outbound Call Tracking
Not enough data
7.4
90
Not enough data
7.4
90
Calling
Not enough data
9.0
467
Not enough data
8.1
399
Not enough data
8.5
426
Not enough data
8.8
442
10.0
5
8.3
102
Contacts
Not enough data
8.1
418
Not enough data
8.0
392
Not enough data
8.2
403
Insights
Not enough data
8.4
417
Not enough data
8.4
407
Not enough data
8.3
384
Not enough data
7.2
346
Not enough data
7.5
351
Not enough data
8.0
95
Categories
Categories
Shared Categories
CallTools
CallTools
CloudTalk
CloudTalk
Unique Categories
CallTools
CallTools has no unique categories
Reviews
Reviewers' Company Size
CallTools
CallTools
Small-Business(50 or fewer emp.)
84.6%
Mid-Market(51-1000 emp.)
12.3%
Enterprise(> 1000 emp.)
3.1%
CloudTalk
CloudTalk
Small-Business(50 or fewer emp.)
62.8%
Mid-Market(51-1000 emp.)
32.6%
Enterprise(> 1000 emp.)
4.6%
Reviewers' Industry
CallTools
CallTools
Real Estate
52.3%
Financial Services
7.7%
Marketing and Advertising
4.6%
Construction
4.6%
Consulting
3.1%
Other
27.7%
CloudTalk
CloudTalk
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Alternatives
CallTools
CallTools Alternatives
Kixie PowerCall & SMS
Kixie PowerCall & SMS
Add Kixie PowerCall & SMS
PhoneBurner
PhoneBurner
Add PhoneBurner
Talkdesk
Talkdesk
Add Talkdesk
JustCall
JustCall
Add JustCall
CloudTalk
CloudTalk Alternatives
JustCall
JustCall
Add JustCall
Genesys Cloud CX
Genesys Cloud CX
Add Genesys Cloud CX
Talkdesk
Talkdesk
Add Talkdesk
Aircall
Aircall
Add Aircall
Discussions
CallTools
CallTools Discussions
Monty the Mongoose crying
CallTools has no discussions with answers
CloudTalk
CloudTalk Discussions
What is CloudTalk used for?
3 Comments
Mitali V.
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
Camilo D.
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj! In order to set the integration right it is sufficient to follow this article:...Read more