# CallRail vs Ringba Comparison
---
## AI Generated Summary
- **G2 reviewers report** that CallRail excels in user satisfaction, with many praising its intuitive interface and ease of navigation. Users appreciate how it simplifies tracking marketing calls and allows them to log and follow up on missed calls effectively.
- **Users say** that Ringba stands out for its exceptional support, highlighting the quick response times and knowledgeable staff. Reviewers mention that the chat function is particularly effective, making it easy to resolve issues promptly.
- **According to verified reviews** , CallRail provides valuable insights into digital marketing efforts, helping users demonstrate the effectiveness of their campaigns. This feature has been a game-changer for many, as it allows for comprehensive call tracking that was previously difficult to achieve.
- **Reviewers mention** that Ringba's setup process is straightforward, making it accessible for teams with limited technical expertise. Users appreciate how quickly they can get started and begin utilizing the platform's features.
- **G2 reviewers highlight** that while CallRail has a strong overall rating, some users feel it could improve in specific areas like advanced reporting. In contrast, Ringba receives praise for its robust reporting capabilities, which help users manage campaigns more effectively.
- **Users report** that CallRail's AI agents are a standout feature, allowing customers to get information without needing to speak to a representative. This automation is seen as a significant advantage for businesses looking to streamline customer interactions.



| | CallRail | Ringba | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 1,716 | 156 | 
| **Largest Market Segment** | Small-Business (74.4% of reviews) | Small-Business (79.2% of reviews) | 
| **Entry Level Price** | $55.00 Per Month | $0   per month | 

---
## Top Pros & Cons

### CallRail

Pros:
- Ease of Use (122 reviews)
- Features (109 reviews)

Cons:
- Missing Features (33 reviews)
- Integration Issues (30 reviews)

### Ringba

Pros:
- Customer Support (12 reviews)
- Ease of Use (9 reviews)

Cons:
- Steep Learning Curve (4 reviews)
- Inaccurate Reporting (2 reviews)

---
## Ratings Comparison
| Rating | CallRail | Ringba | 
|---|---|---|
  | **Meets Requirements** | 9.0 (1333 reviews) | 9.6 (136 reviews) | 
  | **Ease of Use** | 9.0 (1348 reviews) | 9.3 (138 reviews) | 
  | **Ease of Setup** | 9.0 (1097 reviews) | 9.3 (100 reviews) | 
  | **Ease of Admin** | 9.1 (1023 reviews) | 9.7 (99 reviews) | 
  | **Quality of Support** | 8.8 (1199 reviews) | 9.8 (138 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (1007 reviews) | 9.8 (97 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1278 reviews) | 9.7 (135 reviews) | 

---
## Pricing

### CallRail

#### Entry-Level Pricing

Plan: Lead Tracking

Price: $55.00 Per Month

Description: Track and analyze call and texts with Call Tracking for greater marketing insights, now with Al-powered conversation insights.

Key Features:
- Call & text tracking and attribution
- Call recording and routing
- Call transcription and analysis

[Browse all 4 editions](https://www.g2.com/products/callrail/pricing)

#### Free Trial

Yes

### Ringba

#### Entry-Level Pricing

Plan: Basic

Price: $0   per month

Description: Ideal for Media Buyers and Performance Marketers.


[Browse all 3 editions](https://www.g2.com/products/ringba/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Ringba** | N/A | N/A |

#### Lead Generation

| Feature | CallRail | Ringba | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.8/10 | 8 |
| **Ringba** | N/A | N/A |

#### Lead Facilitation

| Feature | CallRail | Ringba | 
|---|---|---|
| **Customer-facing Chatbot** | 8.8 (7 reviews) | Not enough data | 
| **Lead Qualification** | 7.5 (6 reviews) | Not enough data | 
| **Lead Follow-up** | 8.3 (7 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.6 (7 reviews) | Not enough data | 

#### Organization

| Feature | CallRail | Ringba | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.6 (7 reviews) | Not enough data | 
| **Data Entry** | 8.6 (6 reviews) | Not enough data | 
| **Integrations / APIs** | 10.0 (7 reviews) | Not enough data | 

#### Performance Analysis

| Feature | CallRail | Ringba | 
|---|---|---|
| **Coaching ** | 8.8 (7 reviews) | Not enough data | 
| **Peformance Tracking** | 9.0 (7 reviews) | Not enough data | 

#### Sales Analysis

| Feature | CallRail | Ringba | 
|---|---|---|
| **ROI Forecasting ** | 8.8 (7 reviews) | Not enough data | 
| **Sales Forecasting ** | 9.0 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | CallRail | Ringba | 
|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 9.4 (8 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | CallRail | Ringba | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | 9.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (5 reviews) | Not enough data | 
| **Decision Making** | 9.0 (5 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.4/10 | 230 |
| **Ringba** | N/A | N/A |

#### Call Analytics

| Feature | CallRail | Ringba | 
|---|---|---|
| **Call Recording** | 9.3 (189 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 8.1 (138 reviews) ✓ Verified | Not enough data | 
| **Call Analysis** | 8.6 (168 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | 8.3 (171 reviews) ✓ Verified | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CallRail | Ringba | 
|---|---|---|
| **Customer Scoring** | 8.3 (145 reviews) ✓ Verified | Not enough data | 
| **Speech-to-Text** | 8.2 (148 reviews) ✓ Verified | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallRail | Ringba | 
|---|---|---|
| **AI Text Summarization** | 7.5 (34 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | CallRail | Ringba | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | 8.6 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (15 reviews) | Not enough data | 
| **Decision Making** | 8.3 (15 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.3/10 | 97 |
| **Ringba** | N/A | N/A |

#### Channels

| Feature | CallRail | Ringba | 
|---|---|---|
| **Voice** | 8.7 (82 reviews) | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Web Chat** | 7.6 (57 reviews) | Not enough data | 
| **Mobile SMS** | 7.9 (71 reviews) | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | CallRail | Ringba | 
|---|---|---|
| **AI Text-to-Speech** | 8.1 (21 reviews) | Not enough data | 

#### Functions

| Feature | CallRail | Ringba | 
|---|---|---|
| **Session Routing** | 8.7 (68 reviews) | Not enough data | 
| **Session Queuing** | 8.6 (63 reviews) | Not enough data | 
| **Concurrent Calling** | 8.4 (60 reviews) | Not enough data | 
| **Speech Analytics** | 8.2 (64 reviews) | Not enough data | 
| **Auto Dialer** | Feature Not Available | Not enough data | 
| **IVR** | 8.3 (61 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.3 (58 reviews) | Not enough data | 
| **Persistent Data** | 8.1 (58 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | CallRail | Ringba | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (6 reviews) | Not enough data | 

#### Administrative

| Feature | CallRail | Ringba | 
|---|---|---|
| **Session Summary Notes** | 8.4 (70 reviews) | Not enough data | 
| **Administrator Access** | 8.9 (80 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.7 (82 reviews) | Not enough data | 
| **Session Recording** | 8.7 (74 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | Feature Not Available | Not enough data | 

### Attribution

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 7.9/10 | 285 |
| **Ringba** | N/A | N/A |

#### Attribution Modeling

| Feature | CallRail | Ringba | 
|---|---|---|
| **Single-Touch Attribution** | 8.7 (200 reviews) ✓ Verified | Not enough data | 
| **Multi-Touch Attribution** | 8.1 (172 reviews) ✓ Verified | Not enough data | 
| **Algorithmic Attribution** | 7.7 (140 reviews) ✓ Verified | Not enough data | 
| **Cross-Device Attribution** | 7.8 (148 reviews) ✓ Verified | Not enough data | 
| **Offline Attribution** | 8.1 (162 reviews) ✓ Verified | Not enough data | 
| **Custom Attribution** | 7.9 (144 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Attribution

| Feature | CallRail | Ringba | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 6.4 (11 reviews) | Not enough data | 

#### Marketing

| Feature | CallRail | Ringba | 
|---|---|---|
| **B2B Attribution** | 8.0 (157 reviews) ✓ Verified | Not enough data | 
| **B2C Attribution** | 8.4 (164 reviews) ✓ Verified | Not enough data | 
| **Marketing Channels** | 8.7 (205 reviews) ✓ Verified | Not enough data | 
| **Integrations** | 8.6 (202 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | CallRail | Ringba | 
|---|---|---|
| **Dashboards** | 8.6 (242 reviews) ✓ Verified | Not enough data | 
| **Data Visualizations** | 8.5 (229 reviews) ✓ Verified | Not enough data | 
| **Custom Reporting** | 8.1 (205 reviews) ✓ Verified | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.3/10 | 270 |
| **Ringba** | N/A | N/A |

#### Lead Monitoring

| Feature | CallRail | Ringba | 
|---|---|---|
| **Features** | 8.5 (209 reviews) ✓ Verified | Not enough data | 
| **Performance** | 8.7 (219 reviews) ✓ Verified | Not enough data | 
| **Identification** | 8.4 (213 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | CallRail | Ringba | 
|---|---|---|
| **Cross-system Integration** | 8.2 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (22 reviews) | Not enough data | 

#### Data Capture

| Feature | CallRail | Ringba | 
|---|---|---|
| **Mobile** | 8.3 (212 reviews) ✓ Verified | Not enough data | 
| **Websites** | 8.6 (212 reviews) ✓ Verified | Not enough data | 
| **Social Media** | 8.0 (175 reviews) ✓ Verified | Not enough data | 
| **Data** | 8.5 (214 reviews) ✓ Verified | Not enough data | 

#### Analytics

| Feature | CallRail | Ringba | 
|---|---|---|
| **Export/Import** | 8.5 (206 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.5 (229 reviews) ✓ Verified | Not enough data | 

#### Customization

| Feature | CallRail | Ringba | 
|---|---|---|
| **Forms** | 8.3 (168 reviews) ✓ Verified | Not enough data | 
| **Personalization** | 8.3 (174 reviews) ✓ Verified | Not enough data | 
| **Templates** | 7.8 (163 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.4 (201 reviews) ✓ Verified | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.9/10 | 12 |
| **Ringba** | N/A | N/A |

#### Customization

| Feature | CallRail | Ringba | 
|---|---|---|
| **Custom Fields** | 9.2 (12 reviews) | Not enough data | 
| **Conditional Logic** | 8.2 (12 reviews) | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | 
| **Design** | 9.2 (12 reviews) | Not enough data | 

#### Additional Functionality

| Feature | CallRail | Ringba | 
|---|---|---|
| **Embedded Forms** | 9.4 (12 reviews) | Not enough data | 
| **Offline Capability** | Feature Not Available | Not enough data | 
| **Notifications** | 8.8 (12 reviews) | Not enough data | 
| **Payments** | Feature Not Available | Not enough data | 
| **Mobile Forms** | 8.9 (11 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 7.5/10 | 22 |
| **Ringba** | N/A | N/A |

#### Generative AI

| Feature | CallRail | Ringba | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | CallRail | Ringba | 
|---|---|---|
| **Pop-up Chat** | 6.3 (8 reviews) | Not enough data | 
| **Notifications** | 7.0 (9 reviews) | Not enough data | 
| **Targeted Emails** | 6.9 (9 reviews) | Not enough data | 
| **In-App Messaging** | 8.1 (8 reviews) | Not enough data | 
| **Co-Browsing** | 6.3 (8 reviews) | Not enough data | 

####  Internal Use

| Feature | CallRail | Ringba | 
|---|---|---|
| **Customization ** | 6.8 (22 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (9 reviews) | Not enough data | 
| **Lead Development** | 8.8 (8 reviews) | Not enough data | 
| **Knowledge Base** | 8.9 (9 reviews) | Not enough data | 
| **Team Inbox ** | 6.7 (8 reviews) | Not enough data | 
| **Customer Profiles** | 7.6 (9 reviews) | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.4/10 | 6 |
| **Ringba** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | CallRail | Ringba | 
|---|---|---|
| **Voice Recognition** | 8.6 (6 reviews) | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | CallRail | Ringba | 
|---|---|---|
| **Speech Synthesis** | 7.8 (6 reviews) | Not enough data | 
| **Customizable speech** | 7.5 (6 reviews) | Not enough data | 
| **Multiple voice actions** | 8.3 (6 reviews) | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | CallRail | Ringba | 
|---|---|---|
| **Encrypted communication** | 9.2 (6 reviews) | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | CallRail | Ringba | 
|---|---|---|
| **Cross platform compatibility** | 9.0 (5 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.2/10 | 43 |
| **Ringba** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | CallRail | Ringba | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (10 reviews) | Not enough data | 

#### Calling

| Feature | CallRail | Ringba | 
|---|---|---|
| **Record Calls** | 9.2 (43 reviews) | Not enough data | 
| **Generate Location** | 8.7 (40 reviews) | Not enough data | 
| **Call Types** | 8.8 (42 reviews) | Not enough data | 
| **Click-to-Call** | 8.5 (40 reviews) | Not enough data | 
| **Auto Dialer** | 8.0 (9 reviews) | Not enough data | 

#### Contacts

| Feature | CallRail | Ringba | 
|---|---|---|
| **Personalization** | 8.5 (42 reviews) | Not enough data | 
| **Information Locater** | 8.2 (43 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (40 reviews) | Not enough data | 

#### Insights

| Feature | CallRail | Ringba | 
|---|---|---|
| **Notes** | 8.1 (42 reviews) | Not enough data | 
| **Daily Summary** | 8.3 (42 reviews) | Not enough data | 
| **Automated Voicemails** | 8.5 (39 reviews) | Not enough data | 
| **Automated Emails** | 7.5 (36 reviews) | Not enough data | 
| **Sorts Prospects** | 7.8 (36 reviews) | Not enough data | 
| **Automated Note Taking** | 8.3 (10 reviews) | Not enough data | 

### Account-Based Execution

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Ringba** | N/A | N/A |

#### Marketing Distribution

| Feature | CallRail | Ringba | 
|---|---|---|
| **Segmentation ** | Not enough data | Not enough data | 
| **Personalized Messaging ** | Not enough data | Not enough data | 
| **Website Personalization ** | Not enough data | Not enough data | 
| **Email Campaigns ** | Not enough data | Not enough data | 
| **Digital Advertising** | Not enough data | Not enough data | 
| **Direct Mail** | Not enough data | Not enough data | 

#### Campaign Planning

| Feature | CallRail | Ringba | 
|---|---|---|
| **Strategy Mapping ** | Not enough data | Not enough data | 
| **Prioritized Accounts ** | Not enough data | Not enough data | 
| **Trending Accounts ** | Not enough data | Not enough data | 
| **Sales Activation** | Not enough data | Not enough data | 

#### Integrations

| Feature | CallRail | Ringba | 
|---|---|---|
| **Ad Network Integrations ** | Not enough data | Not enough data | 
| **Buyer Intent Data Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

### Inbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.4/10 | 698 |
| **Ringba** | 9.5/10 | 118 |

#### Phone Number Management

| Feature | CallRail | Ringba | 
|---|---|---|
| **Local Phone Numbers** | 9.1 (575 reviews) | 9.7 (106 reviews) | 
| **Toll-Free Numbers** | 8.8 (465 reviews) | 9.7 (110 reviews) | 
| **Port Existing Numbers** | 8.4 (396 reviews) | 9.4 (88 reviews) | 

#### Tracking

| Feature | CallRail | Ringba | 
|---|---|---|
| **Visitor & Keyword Tracking** | 8.7 (522 reviews) | 9.3 (94 reviews) | 
| **Dynamic Number Insertion** | 8.9 (502 reviews) | 9.4 (102 reviews) | 
| **Multi-Channel Call Attribution** | 8.7 (436 reviews) | 9.5 (100 reviews) | 

#### Analytics

| Feature | CallRail | Ringba | 
|---|---|---|
| **Call Data** | 8.9 (565 reviews) | 9.7 (110 reviews) | 
| **Call Recording** | 9.3 (558 reviews) | 9.8 (111 reviews) | 
| **Advanced Reporting** | 8.5 (503 reviews) | 9.6 (110 reviews) | 
| **Conversation Intelligence** | 8.3 (308 reviews) | 8.7 (61 reviews) | 

#### Call Routing

| Feature | CallRail | Ringba | 
|---|---|---|
| **IVR** | 8.1 (353 reviews) | 9.5 (99 reviews) | 
| **Call Scheduling** | 8.0 (321 reviews) | 9.3 (96 reviews) | 
| **Geo-Routing** | 7.9 (301 reviews) | 9.5 (101 reviews) | 

#### Administration

| Feature | CallRail | Ringba | 
|---|---|---|
| **Martech Integrations** | 7.9 (266 reviews) | 9.0 (63 reviews) | 
| **Privacy, Security, and Compliance** | 8.7 (304 reviews) | 9.6 (74 reviews) | 
| **Performance and Reliability** | 8.8 (364 reviews) | 9.6 (82 reviews) | 

#### Agentic AI - Inbound Call Tracking

| Feature | CallRail | Ringba | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (53 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (57 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (54 reviews) | Not enough data | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.1/10 | 269 |
| **Ringba** | N/A | N/A |

#### Marketing Operations

| Feature | CallRail | Ringba | 
|---|---|---|
| **ROI Tracking** | 8.3 (199 reviews) | Not enough data | 
| **Data Collection** | 8.8 (215 reviews) | Not enough data | 
| **Customer Insights** | 8.4 (189 reviews) | Not enough data | 
| **Multi-User Access** | 8.9 (200 reviews) | Not enough data | 
| **Spend Management** | 7.8 (177 reviews) | Not enough data | 
| **White Label** | 7.6 (152 reviews) | Not enough data | 

#### Campaign Activity

| Feature | CallRail | Ringba | 
|---|---|---|
| **Campaign Insights** | 8.4 (199 reviews) | Not enough data | 
| **Reports and Dashboards** | 8.5 (230 reviews) | Not enough data | 
| **Campaign Stickiness** | 7.8 (178 reviews) | Not enough data | 
| **Multichannel Tracking** | 8.3 (197 reviews) | Not enough data | 
| **Brand Optimization** | Feature Not Available | Not enough data | 
| **Predictive Analytics** | 7.6 (76 reviews) | Not enough data | 

#### Agentic AI - Marketing Analytics

| Feature | CallRail | Ringba | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (24 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking)

**Unique to CallRail (10):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Attribution Software](https://www.g2.com/categories/attribution), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Contact Center Software](https://www.g2.com/categories/contact-center), [Live Chat Software](https://www.g2.com/categories/live-chat)



---
## Reviewer Demographics

### By Company Size

| Segment | CallRail | Ringba | 
|---|---|---|
| **Small-Business** | 74.4% | 79.2% | 
| **Mid-Market** | 22.2% | 16.9% | 
| **Enterprise** | 3.4% | 3.9% | 

### By Industry

#### CallRail

- **Marketing and Advertising:** 35.1%
- **Real Estate:** 8.3%
- **Construction:** 7.2%
- **Hospital & Health Care:** 4.1%
- **Consumer Services:** 3.7%
- **Legal Services:** 3.5%
- **Internet:** 2.9%
- **Health, Wellness and Fitness:** 2.7%
- **Law Practice:** 2.4%
- **Automotive:** 2.4%
- **Other:** 27.7%

#### Ringba

- **Marketing and Advertising:** 46.1%
- **Insurance:** 16.2%
- **Computer Software:** 4.5%
- **Information Technology and Services:** 3.9%
- **Real Estate:** 2.6%
- **Financial Services:** 2.6%
- **Internet:** 2.6%
- **Consumer Services:** 1.9%
- **Banking:** 1.9%
- **Leisure, Travel & Tourism:** 1.3%
- **Other:** 16.2%

---
## Alternatives

### Alternatives to CallRail

- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [WhatConverts](https://www.g2.com/products/whatconverts/reviews) — 4.9/5 stars (308 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1598 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6670 reviews)

### Alternatives to Ringba

- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Retreaver](https://www.g2.com/products/retreaver/reviews) — 4.9/5 stars (63 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [WhatConverts](https://www.g2.com/products/whatconverts/reviews) — 4.9/5 stars (308 reviews)
- [800.com](https://www.g2.com/products/800-com/reviews) — 4.7/5 stars (977 reviews)
- [Phonexa](https://www.g2.com/products/phonexa/reviews) — 4.9/5 stars (163 reviews)
- [Infinity Call Tracking](https://www.g2.com/products/infinity-call-tracking/reviews) — 4.6/5 stars (157 reviews)
- [Marchex](https://www.g2.com/products/marchex/reviews) — 4.1/5 stars (184 reviews)
- [Call Tracker](https://www.g2.com/products/call-tracker/reviews) — 4.7/5 stars (21 reviews)

---
## Top Discussions

### CallRail

- Title: [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) — 2 comments
  > **Top comment:** "No - there is a monthly subscription."
- Title: [What is CallRail used for?](https://www.g2.com/discussions/what-is-callrail-used-for) — 2 comments
  > **Top comment:** "CallRail is mainly used for call tracking. However, it is also used for form tracking, managing leads from chat, sms, and calls. "
- Title: [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) — 1 comment
  > **Top comment:** "1. Click the My Account Icon in the top left. 
2. Click Account Settings.
3. Scroll down to the Account Billing tab scroll down to the Plans & Payment..."
- Title: [Are there any alternatives to CallRail that offer Phone, Live Chat, and Form Tracking?](https://www.g2.com/discussions/are-there-any-alternatives-to-callrail-that-offer-phone-live-chat-and-form-tracking) — 1 comment, 1 upvote
  > **Top comment:** "Yes, WhatConverts is a lead tracking and reporting platform that tracks calls, forms, chat and transactions"
- Title: [How do I check my text messages to my tracking numbers ?](https://www.g2.com/discussions/how-do-i-check-my-text-messages-to-my-tracking-numbers) — 1 comment, 1 upvote
  > **Top comment:** "Text messages arrive via email and previously we’re available in the Lead Center. However, with new pricing texting isn’t available in the basic plan. "

### Ringba

- Title: [What is Ringba used for?](https://www.g2.com/discussions/what-is-ringba-used-for) — 1 comment
  > **Top comment:** "Ringba is a call tracking and analytics platform used to do inbound and transfer call routing to the right call buyers based on metadata provided or..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callrail-vs-ringba)