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Compare CallMiner Eureka and Level AI 
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At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Mid-Market (59.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaLevel AI
Star Rating
(200)4.7 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Level AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallMiner Eureka excels in its call analysis capabilities, with a score of 8.9, while Level AI follows closely with a score of 8.2. Reviewers mention that CallMiner's detailed insights into call quality and customer interactions significantly enhance quality assurance processes.
- Reviewers mention that Level AI shines in ease of setup, scoring 8.8 compared to CallMiner's 7.6. Users on G2 appreciate the intuitive onboarding process of Level AI, which allows teams to get started quickly without extensive training.
- Users say that CallMiner Eureka offers superior quality of support, with a score of 9.0, while Level AI scores 8.8. Reviewers highlight CallMiner's responsive customer service and comprehensive support resources as key factors in their satisfaction.
- G2 users report that Level AI has a more robust generative AI feature set, particularly in AI text generation, scoring 8.7 compared to CallMiner's 7.8. Reviewers mention that Level AI's capabilities in automating customer interactions and generating personalized responses are particularly beneficial for scaling operations.
- Users on G2 highlight that CallMiner Eureka provides better overall product direction, with a positive rating of 9.6, matching Level AI's score. Reviewers say that both products are committed to continuous improvement, but CallMiner's roadmap appears more aligned with user feedback.
- Reviewers mention that Level AI's compliance features score higher at 9.0 compared to CallMiner's 8.8. Users report that Level AI's focus on regulatory adherence and data privacy is a significant advantage for organizations in highly regulated industries.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableLevel AI
No pricing availableFree Trial
CallMiner Eureka
No trial information availableLevel AI
No trial information availableRatings
Meets Requirements
8.7
175
8.8
179
Ease of Use
8.3
176
8.9
186
Ease of Setup
7.6
107
8.9
159
Ease of Admin
8.1
110
9.0
47
Quality of Support
9.0
171
9.0
168
Has the product been a good partner in doing business?
9.4
116
9.1
44
Product Direction (% positive)
9.7
175
9.5
177
Features by Category
Call Analytics
8.7
63
|
Verified
9.0
42
7.9
57
|
Verified
8.8
40
8.8
67
|
Verified
8.7
39
8.3
49
|
Verified
8.6
40
Agent Performance Management
8.8
60
|
Verified
8.9
41
8.2
67
|
Verified
8.5
41
8.1
57
|
Verified
8.8
41
Generative AI
8.3
19
8.5
39
Agentic AI - Conversation Intelligence
Not enough data
8.2
13
Not enough data
8.3
13
Not enough data
8.6
13
Not enough data
8.5
13
Not enough data
8.5
13
Not enough data
8.2
13
8.0
5
8.5
13
Quality Assurance
8.8
92
9.2
124
8.5
85
9.0
124
8.2
93
8.8
123
Engagement
8.6
92
8.9
123
8.1
93
8.9
123
8.4
87
8.5
121
Performance
8.0
74
8.6
120
8.8
91
9.0
121
Generative AI
7.7
31
8.7
86
7.7
30
8.7
86
Algorithm
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
System
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Data Ingestion
Not enough data
7.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Presentation
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
8.2
36
8.7
18
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.2
18
Not enough data
8.9
18
Not enough data
8.5
16
Not enough data
7.8
17
Feedback
Not enough data
8.7
17
Not enough data
8.9
18
Not enough data
8.9
17
Not enough data
9.3
16
Not enough data
8.4
16
Not enough data
8.8
15
Not enough data
9.1
16
Generative AI
Not enough data
8.7
17
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.3
50
Not enough data
8.6
50
Not enough data
8.8
50
Not enough data
8.7
50
Not enough data
8.3
49
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
49
Not enough data
8.8
50
Not enough data
8.5
48
Not enough data
9.0
51
Automation
Not enough data
8.9
52
Not enough data
8.8
52
Not enough data
8.6
51
Autonomy
Not enough data
8.7
51
Not enough data
8.9
51
Not enough data
8.8
51
Not enough data
8.7
51
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallMiner Eureka and Level AI are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
CallMiner Eureka has no unique categories
Level AI is categorized as Sales Coaching, Natural Language Generation (NLG), Natural Language Understanding (NLU), and AI Customer Support Agents
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Level AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Consumer Services
27.5%
Printing
9.3%
Food & Beverages
9.3%
Retail
6.7%
Marketing and Advertising
6.2%
Other
40.9%
Alternatives
Discussions
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Level AI has no more discussions with answers
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