Introducing G2.ai, the future of software buying.Try now
Compare Call Tracker and CallTrackingMetrics 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Text-Em-All
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ultatel
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
TextUs
Visit Website
At a Glance
Market Segments
Small-Business (90.5% of reviews)
Small-Business (66.4% of reviews)
Entry-Level Pricing
$37 Month
$79.00 Per Month
Call Tracker
Star Rating
(21)4.7 out of 5
Market Segments
Small-Business (90.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$37 Month
Browse all 3 pricing plansCallTrackingMetrics
Star Rating
(755)4.5 out of 5
Market Segments
Small-Business (66.4% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallTrackingMetrics excels in call recording quality, with a score of 9.8, while Call Tracker follows closely with a score of 9.9, indicating that both products provide high-quality recordings, but Call Tracker has a slight edge.
- Reviewers mention that Call Tracker offers superior ease of use, scoring 9.6 compared to CallTrackingMetrics' 8.6. This suggests that users find Call Tracker more intuitive and user-friendly, making it easier for small businesses to adopt.
- G2 users highlight Call Tracker's robust IVR capabilities, scoring 9.7, which outperforms CallTrackingMetrics' score of 8.9. This feature is crucial for businesses looking to streamline call management and improve customer experience.
- Users on G2 report that CallTrackingMetrics provides better machine learning features, scoring 8.6, which is essential for businesses looking to leverage data for improved call analytics, while Call Tracker does not emphasize this aspect as strongly.
- Reviewers mention that Call Tracker shines in customer support, with a score of 9.6, compared to CallTrackingMetrics' 9.0. This indicates that users may receive more responsive and helpful support from Call Tracker, which is vital for troubleshooting and assistance.
- Users say that CallTrackingMetrics offers more advanced reporting features, with a score of 8.7, while Call Tracker scores 9.6. This suggests that Call Tracker may provide more comprehensive insights and analytics, which are crucial for marketing and performance tracking.
Pricing
Entry-Level Pricing
Call Tracker
Starter
$37
Month
Includes 10 Numbers & 500 Minutes.
Connect your marketing campaigns to your inbound phone calls.
- Call Tracking
CallTrackingMetrics
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Free Trial
Call Tracker
Free Trial is available
CallTrackingMetrics
Free Trial is available
Ratings
Meets Requirements
9.7
18
9.1
628
Ease of Use
9.6
18
8.6
634
Ease of Setup
8.8
7
8.4
531
Ease of Admin
8.6
7
8.6
530
Quality of Support
9.6
16
9.0
583
Has the product been a good partner in doing business?
8.8
7
9.2
525
Product Direction (% positive)
9.3
17
9.1
628
Features by Category
Call Analytics
Not enough data
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Agent Performance Management
Not enough data
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
8.7
40
Generative AI
Not enough data
6.8
11
Agentic AI - Conversation Intelligence
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.7
32
|
Verified
Not enough data
8.7
22
Not enough data
9.2
19
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
9.0
21
Generative AI
Not enough data
7.9
7
Functions
Not enough data
9.3
50
|
Verified
Not enough data
9.4
47
|
Verified
Not enough data
9.5
43
|
Verified
Not enough data
9.2
21
Not enough data
9.4
18
|
Verified
Not enough data
9.7
27
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
9.5
22
|
Verified
Agentic AI - Contact Center
Not enough data
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Administrative
Not enough data
9.2
47
|
Verified
Not enough data
9.7
47
|
Verified
Not enough data
9.2
50
|
Verified
Not enough data
9.8
21
|
Verified
Not enough data
9.4
19
|
Verified
Attribution Modeling
Not enough data
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Agentic AI - Attribution
Not enough data
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Marketing
Not enough data
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Reporting
Not enough data
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.9
14
Not enough data
7.6
13
Calling
Not enough data
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Contacts
Not enough data
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Insights
Not enough data
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Training
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Feedback
Not enough data
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Features
Not enough data
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.6
13
9.2
294
9.6
12
9.1
249
9.7
11
8.8
180
Tracking
9.6
13
8.9
267
9.6
13
9.0
228
9.7
11
8.9
230
Analytics
9.5
14
9.0
295
9.9
12
9.3
298
9.6
13
8.7
268
9.4
12
8.4
100
Call Routing
9.7
11
8.9
169
9.4
12
8.9
150
9.4
12
8.6
137
Administration
9.5
11
8.5
85
9.4
12
9.2
131
9.6
12
9.1
148
Agentic AI - Inbound Call Tracking
Not enough data
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Marketing Operations
Not enough data
8.3
44
Not enough data
9.1
57
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Campaign Activity
Not enough data
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Agentic AI - Marketing Analytics
Not enough data
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Categories
Categories
Shared Categories
Call Tracker and CallTrackingMetrics are categorized as Inbound Call Tracking
Unique Categories
Call Tracker is categorized as SMS Marketing
CallTrackingMetrics is categorized as Speech Analytics, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Marketing Analytics, Attribution, Contact Center, AI Voice Assistants, and UCaaS Platforms
Reviews
Reviewers' Company Size
Call Tracker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallTrackingMetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
47.6%
Internet
9.5%
Information Technology and Services
9.5%
Research
4.8%
Health, Wellness and Fitness
4.8%
Other
23.8%
Marketing and Advertising
38.3%
Internet
6.3%
Construction
4.0%
Hospital & Health Care
3.8%
Consumer Services
3.8%
Other
43.8%
Discussions
Call Tracker has no discussions with answers
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
