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At a Glance
Market Segments
Mid-Market (66.3% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $50.00 Per Month
Call Center Studio
Star Rating
(83)4.8 out of 5
Market Segments
Mid-Market (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Call Center StudioCallRail
Star Rating
(1,621)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallRail excels in user satisfaction, with a strong focus on ease of use and implementation. Users appreciate features like the "thumbs up and down" feedback tool, which enhances client interaction and provides valuable insights for campaign management.
- Users say that Call Center Studio stands out for its responsive support and practical features that cater to both sales and support teams. Reviewers highlight the product's ability to integrate various settings seamlessly, making it a versatile choice for mid-market companies.
- According to verified reviews, CallRail has a significant advantage in the number of reviews, indicating a broader user base and more reliable feedback. With over 1,500 reviews, users feel confident in the product's capabilities, especially its customer support and ease of use.
- Reviewers mention that Call Center Studio offers a slightly better experience in terms of setup and administration, with users noting its intuitive interface and efficient management tools. This can be particularly beneficial for teams looking to streamline their operations.
- G2 reviewers highlight that while CallRail has a solid overall rating, some users feel it could improve in specific areas like session routing and queuing. However, its strong customer support and user-friendly features often compensate for these shortcomings.
- Users report that both products have their strengths, but CallRail's focus on small businesses allows it to cater effectively to that market segment, while Call Center Studio's mid-market orientation provides robust features that appeal to larger teams looking for integration and support.
Pricing
Entry-Level Pricing
Call Center Studio
No pricing availableCallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Free Trial
Call Center Studio
Free Trial is available
CallRail
Free Trial is available
Ratings
Meets Requirements
9.5
44
9.0
1,276
Ease of Use
9.4
44
9.0
1,288
Ease of Setup
9.7
32
9.0
1,040
Ease of Admin
9.5
32
9.1
1,014
Quality of Support
9.2
44
8.8
1,151
Has the product been a good partner in doing business?
9.6
32
9.2
998
Product Direction (% positive)
9.3
34
8.9
1,227
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Organization
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Performance Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Sales Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Generative AI
Not enough data
8.8
7
Not enough data
9.4
8
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Call Analytics
Not enough data
9.3
186
|
Verified
Not enough data
8.1
137
|
Verified
Not enough data
8.6
160
|
Verified
Not enough data
8.2
169
|
Verified
Agent Performance Management
Not enough data
8.3
145
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
8.1
137
|
Verified
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
8.3
15
Channels
9.5
31
8.7
81
8.6
20
8.2
57
8.5
19
7.5
56
7.5
17
7.8
69
Not enough data
8.0
64
Generative AI
Not enough data
Feature Not Available
Functions
9.3
29
8.7
67
9.4
28
8.6
62
9.4
27
8.4
59
8.6
23
8.2
63
9.0
24
Feature Not Available
9.3
30
8.2
60
8.8
26
8.2
57
8.6
25
8.0
57
Agentic AI - Contact Center
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Administrative
8.9
25
8.4
69
9.4
28
8.9
78
9.3
30
8.7
80
9.5
29
8.7
73
8.8
25
Feature Not Available
Attribution Modeling
Not enough data
8.6
199
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
147
|
Verified
Not enough data
8.1
161
|
Verified
Not enough data
7.9
144
|
Verified
Agentic AI - Attribution
Not enough data
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Marketing
Not enough data
8.0
157
|
Verified
Not enough data
8.4
163
|
Verified
Not enough data
8.7
204
|
Verified
Not enough data
8.6
200
|
Verified
Reporting
Not enough data
8.6
241
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Lead Monitoring
Not enough data
8.5
209
|
Verified
Not enough data
8.7
218
|
Verified
Not enough data
8.4
213
|
Verified
Agentic AI - Lead Capture
Not enough data
8.2
23
Not enough data
8.1
22
Data Capture
Not enough data
8.3
211
|
Verified
Not enough data
8.6
211
|
Verified
Not enough data
8.0
175
|
Verified
Not enough data
8.5
212
|
Verified
Analytics
Not enough data
8.5
205
|
Verified
Not enough data
8.5
227
|
Verified
Customization
Not enough data
8.3
168
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
7.8
163
|
Verified
Not enough data
8.4
198
|
Verified
Customization
Not enough data
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Additional Functionality
Not enough data
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Internal Use
Not enough data
7.0
23
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Voice Recognition - AI Voice Assistants
Not enough data
8.6
6
Speech Synthesis - AI Voice Assistants
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Security and privacy - AI Voice Assistants
Not enough data
9.2
6
Compatibility - AI Voice Assistants
Not enough data
9.0
5
Agentic AI - Outbound Call Tracking
Not enough data
8.0
10
Not enough data
7.7
10
Calling
Not enough data
9.2
43
Not enough data
8.7
40
Not enough data
8.8
42
Not enough data
8.5
40
Not enough data
8.0
9
Contacts
Not enough data
8.5
42
Not enough data
8.2
43
Not enough data
8.6
40
Insights
Not enough data
8.1
42
Not enough data
8.3
42
Not enough data
8.5
39
Not enough data
7.5
36
Not enough data
7.8
36
Not enough data
8.3
10
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
9.0
558
Not enough data
8.7
457
Not enough data
8.4
389
Tracking
Not enough data
8.6
505
Not enough data
8.9
495
Not enough data
8.6
417
Analytics
Not enough data
8.9
558
Not enough data
9.2
540
Not enough data
8.5
485
Not enough data
8.3
298
Call Routing
Not enough data
8.1
351
Not enough data
8.0
320
Not enough data
7.9
301
Administration
Not enough data
7.9
257
Not enough data
8.7
304
Not enough data
8.9
355
Agentic AI - Inbound Call Tracking
Not enough data
7.4
53
Not enough data
7.7
55
Not enough data
7.7
54
Marketing Operations
Not enough data
8.2
196
Not enough data
8.8
209
Not enough data
8.4
188
Not enough data
8.9
198
Not enough data
7.8
177
Not enough data
7.5
151
Campaign Activity
Not enough data
8.4
196
Not enough data
8.5
225
Not enough data
7.8
178
Not enough data
8.3
195
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
7.5
25
Not enough data
7.7
27
Not enough data
7.6
24
Categories
Categories
Shared Categories
Call Center Studio and CallRail are categorized as Contact Center
Unique Categories
Call Center Studio has no unique categories
CallRail is categorized as Inbound Call Tracking, AI Voice Assistants, Conversation Intelligence, AI Sales Assistant, Online Form Builder, Attribution, Marketing Analytics, Lead Capture, Outbound Call Tracking, and Live Chat
Reviews
Reviewers' Company Size
Call Center Studio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
21.3%
Consumer Services
11.3%
Insurance
7.5%
Food & Beverages
6.3%
Retail
5.0%
Other
48.8%
Marketing and Advertising
35.4%
Real Estate
8.6%
Construction
7.4%
Hospital & Health Care
4.0%
Legal Services
3.5%
Other
41.1%
Alternatives
Discussions
Call Center Studio has no discussions with answers
What is CallRail used for?
2 Comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
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