Compare Bright Pattern and Zendesk Contact Center 
Featured Products
At a Glance
Market Segments
Mid-Market (47.0% of reviews)
Mid-Market (59.3% of reviews)
Entry-Level Pricing
Contact Vendor
No pricing available
Bright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansZendesk Contact Center
Star Rating
(283)4.6 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Zendesk Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk Contact Center excels in user-friendliness, with many users praising its intuitive interface and seamless omnichannel capabilities. This makes it remarkably easy for both agents and managers to navigate, enhancing daily operations.
- Users say that Bright Pattern offers a comprehensive solution for managing call centers, with features that include multiple channels integrated into one platform. Reviewers appreciate the ease of navigation and the quality of customer support during implementation.
- According to verified reviews, Zendesk Contact Center stands out for its robust reporting and dashboard features, providing users with clear visibility into workflows and response times. This level of insight is particularly beneficial for managing team performance and operational efficiency.
- Reviewers mention that Bright Pattern's implementation process is straightforward, with many users highlighting how easy it was to get started. This is a significant advantage for teams looking to minimize downtime during the transition to a new system.
- Users appreciate the high quality of support from Bright Pattern, noting that the customer service team is responsive and helpful. This level of support can be crucial for teams that may need assistance as they adapt to new software.
- G2 reviewers indicate that while both platforms have strong features, Zendesk Contact Center has a larger user base and more recent reviews, suggesting a more established presence in the market. This can provide potential buyers with confidence in the product's reliability and ongoing development.
Pricing
Entry-Level Pricing
Bright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Zendesk Contact Center
No pricing availableFree Trial
Bright Pattern
No trial information availableZendesk Contact Center
Free Trial is available
Ratings
Meets Requirements
8.8
72
9.0
210
Ease of Use
8.5
74
9.2
218
Ease of Setup
8.8
59
9.0
114
Ease of Admin
8.8
58
9.1
101
Quality of Support
9.1
69
9.4
207
Has the product been a good partner in doing business?
9.2
58
9.3
97
Product Direction (% positive)
8.9
72
8.9
190
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.9
20
Not enough data
7.5
19
Not enough data
8.1
19
Knowledge Management
Not enough data
8.2
28
Not enough data
8.3
23
Not enough data
6.9
24
Compliance
Not enough data
8.1
17
Not enough data
8.1
16
Not enough data
8.4
16
Not enough data
8.3
15
Customer Support
Not enough data
7.9
21
Not enough data
7.8
22
Not enough data
8.3
15
Data Security
Not enough data
8.4
17
Not enough data
8.1
18
Not enough data
8.7
17
Not enough data
8.3
20
Administration
Not enough data
8.2
19
Not enough data
7.7
24
Not enough data
8.3
24
Generative AI
Not enough data
Not enough data
Quality Assurance
8.7
18
9.7
127
8.5
17
9.2
119
7.9
19
9.1
123
Engagement
8.9
16
9.5
125
8.7
18
9.2
123
8.5
16
8.8
108
Performance
8.6
19
9.4
114
8.8
18
9.8
85
Generative AI
8.0
5
8.9
24
8.0
5
9.1
24
Channels
9.0
41
|
Verified
8.7
10
8.7
19
|
Verified
9.0
8
9.1
31
|
Verified
8.8
7
8.8
23
|
Verified
8.1
6
8.3
31
|
Verified
9.0
12
Generative AI
8.6
7
Not enough data
Functions
9.1
49
|
Verified
8.1
6
9.1
49
|
Verified
8.3
6
9.5
43
|
Verified
7.8
6
9.0
22
|
Verified
8.3
6
9.2
26
|
Verified
7.3
5
9.4
36
|
Verified
7.9
7
8.4
39
|
Verified
8.1
8
8.9
32
|
Verified
8.9
9
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
36
|
Verified
8.1
7
9.2
47
|
Verified
9.2
11
7.9
50
|
Verified
8.7
15
9.0
36
|
Verified
8.3
8
8.4
20
|
Verified
8.8
7
Compliance
9.1
9
Not enough data
8.7
9
Not enough data
8.3
7
Not enough data
Management
7.8
6
Not enough data
8.6
6
Not enough data
9.0
8
Not enough data
8.1
6
Not enough data
Integration
8.9
11
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bright Pattern and Zendesk Contact Center are categorized as Call Compliance, Contact Center, and Contact Center Quality Assurance
Unique Categories
Bright Pattern has no unique categories
Zendesk Contact Center is categorized as AI Voice Assistants, Auto Dialer, Call Center Infrastructure (CCI), Contact Center Knowledge Base, Conversational Marketing, Outbound Call Tracking, Speech Analytics, and Contact Center Workforce
Reviews
Reviewers' Company Size
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Computer Software
16.2%
Information Technology and Services
13.3%
Consumer Services
8.9%
Financial Services
5.5%
Computer Games
4.1%
Other
52.0%
Alternatives
Discussions
What is cloud based contact center?
1 Comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
What is the use of Bright Pattern?
1 Comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
Bright Pattern has no more discussions with answers
What integrations does Local Measure offer?
1 Comment
Official Response from Local Measure Engage
Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our...Read more
What's included in the Local Measure platform?
1 Comment
Official Response from Local Measure Engage
Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social...Read more
What kind of businesses use Local Measure?
1 Comment
Official Response from Local Measure Engage
Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
