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At a Glance
Market Segments
Small-Business (71.4% of reviews)
Small-Business (77.9% of reviews)
Entry-Level Pricing
Free Per Month
Contact Us
BotSpace
Star Rating
(37)4.8 out of 5
Market Segments
Small-Business (71.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 3 pricing plansWati
Star Rating
(448)4.6 out of 5
Market Segments
Small-Business (77.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BotSpace excels in ease of setup with a score of 9.8, while WATI lags behind at 8.9. Reviewers mention that BotSpace's intuitive interface allows for a quick onboarding process, making it ideal for small businesses looking to implement a new solution swiftly.
- Reviewers mention that BotSpace offers superior quality of support, scoring 9.4 compared to WATI's 8.7. Users on G2 highlight BotSpace's responsive customer service and comprehensive documentation, which they find invaluable when troubleshooting issues.
- G2 users note that BotSpace shines in API call speed with a score of 9.3, while WATI scores 8.7. Users report that this faster API performance allows for smoother integrations and quicker data processing, enhancing overall user experience.
- Users say that BotSpace's WhatsApp marketing features, particularly in bulk messaging and personalization, score impressively at 9.6 and 9.5 respectively, while WATI's scores are lower. Reviewers mention that these features help them effectively reach their audience with tailored messages.
- Reviewers mention that BotSpace's communication varieties score 9.0, outperforming WATI's 8.5. Users report that the diverse options for communication channels in BotSpace allow for more effective customer engagement strategies.
- Users on G2 highlight that BotSpace's generative AI capabilities, particularly in AI text generation, score 8.4, while WATI's score is lower at 7.6. Reviewers say that this feature helps them create engaging content quickly, which is a significant advantage for marketing teams.
Pricing
Entry-Level Pricing
BotSpace
Free
Free
Per Month
1000 free conversations included
- 1 Team member
- Shared inbox
- Workflows
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
BotSpace
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
9.4
25
8.9
345
Ease of Use
9.6
31
9.2
354
Ease of Setup
9.7
25
8.9
316
Ease of Admin
9.3
18
9.1
266
Quality of Support
9.4
25
8.6
338
Has the product been a good partner in doing business?
9.6
17
9.1
262
Product Direction (% positive)
10.0
30
9.3
326
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
152
Not enough data
7.9
152
Not enough data
8.6
164
Not enough data
8.4
152
Not enough data
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
8.8
128
Not enough data
8.5
116
Not enough data
8.5
113
Support
Not enough data
8.6
119
Not enough data
8.3
114
Not enough data
8.6
126
Responses
9.1
11
8.6
170
9.1
11
8.8
167
9.7
12
8.6
164
9.2
11
8.6
159
9.2
10
8.5
153
Platform
9.5
10
8.7
162
9.4
11
8.7
139
8.9
11
8.4
159
9.0
10
8.0
158
8.2
10
Feature Not Available
9.0
10
8.7
149
9.4
11
8.6
150
Generative AI
8.7
9
7.3
95
8.9
9
Feature Not Available
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Generative AI
9.5
7
Not enough data
9.5
7
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3(won by default)
55
Not enough data
8.5(won by default)
56
Not enough data
8.5(won by default)
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
58
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Insight
Not enough data
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
86
Not enough data
9.3
86
Not enough data
9.2
84
Not enough data
9.0
84
Not enough data
9.1
84
Not enough data
9.2
85
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.8
81
Not enough data
9.1
80
Not enough data
8.6
76
Not enough data
8.8
77
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BotSpace and Wati are categorized as Chatbots, Customer Communications Management, Social Customer Service, and WhatsApp Marketing
Unique Categories
BotSpace is categorized as Bot Platforms, Conversational Support, Conversational Marketing, AI Customer Support Agents, and AI Chatbots
Wati is categorized as Communication Platform as a Service (CPaaS) and Proactive Notification
Reviews
Reviewers' Company Size
BotSpace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.0%
Information Technology and Services
11.4%
Education Management
11.4%
Real Estate
8.6%
Retail
5.7%
Other
42.9%
Education Management
10.1%
Information Technology and Services
7.4%
Retail
6.6%
Marketing and Advertising
6.1%
Health, Wellness and Fitness
5.9%
Other
63.9%
Discussions
BotSpace has no discussions with answers
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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