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Compare BoldDesk and Fin by Intercom 
Featured Products
At a Glance
Market Segments
Small-Business (53.3% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
Free 10 Momentum plan agents
$0.99 1 Resolution
BoldDesk
Star Rating
(113)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Momentum plan agents
Free Trial is available
Browse all 7 pricing plansFin by Intercom
Star Rating
(3,715)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in overall user satisfaction, boasting a significantly higher G2 Score compared to BoldDesk. Users appreciate its ability to keep customer conversations organized and the detailed Content and Guidance docs that help fine-tune interactions.
- Users say that while both platforms are user-friendly, Fin by Intercom stands out for its intuitive functionality and ease of use. Reviewers highlight the integration of macros in emails, which enhances daily task efficiency, making it a preferred choice for many.
- According to verified reviews, BoldDesk shines in customer support, with users noting the fast response times and helpful visual aids like gifs. This level of support is particularly appreciated by those who value quick resolutions and clear guidance.
- Reviewers mention that Fin by Intercom has a more robust feature set, including advanced automation capabilities and a seamless setup process. Users have found the onboarding straightforward, allowing them to quickly adapt and start benefiting from new features.
- G2 reviewers highlight that BoldDesk offers competitive pricing and customization options, making it an attractive choice for small businesses. Users appreciate the flexibility it provides, allowing them to tailor the platform to their specific needs.
- Users report that while both platforms have their strengths, Fin by Intercom's higher volume of recent reviews suggests a more active user base, indicating ongoing improvements and feature updates that keep the software relevant and effective.
Pricing
Entry-Level Pricing
BoldDesk
BoldDesk® for Startups
Free
10 Momentum plan agents
Exclusive free program provides qualifying startups with 10 Momentum plan agents at no charge for the first year.
- Qualifying startups get free use of BoldDesk® for a period of 12 months
- 10 Agents at no charge
- All the features of the BoldDesk® "Momentum" plan
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
BoldDesk
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.6
83
8.8
2,830
Ease of Use
8.8
104
8.9
2,860
Ease of Setup
8.7
76
8.4
1,468
Ease of Admin
8.6
58
8.6
1,312
Quality of Support
9.2
81
8.6
2,726
Has the product been a good partner in doing business?
8.7
58
8.8
1,309
Product Direction (% positive)
9.4
80
8.8
2,681
Features by Category
Ticket and Case Management
9.2
70
8.6
1100
|
Verified
9.0
70
8.8
1118
|
Verified
8.7
68
8.7
1095
|
Verified
8.8
68
8.6
1145
|
Verified
8.4
69
8.3
680
|
Verified
8.8
68
8.8
1136
|
Verified
8.9
68
8.8
1060
|
Verified
8.6
68
8.6
961
|
Verified
Generative AI
7.9
54
8.3
247
8.0
55
8.2
248
Agentic AI - Help Desk
8.1
18
7.8
61
8.1
18
8.2
61
8.0
18
7.9
61
Communication Channels
9.0
69
8.8
891
|
Verified
8.9
67
8.8
1090
|
Verified
8.1
50
9.4
1264
|
Verified
7.9
49
8.3
812
Feature Not Available
7.6
522
Platform
8.0
61
8.1
720
|
Verified
8.5
66
8.2
1267
|
Verified
9.0
69
8.7
823
|
Verified
8.7
63
8.6
789
|
Verified
8.3
68
8.1
1015
|
Verified
8.5
68
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Feature Not Available
Not enough data
8.9
29
Not enough data
8.7
29
Not enough data
Knowledge Management
9.2
28
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Compliance
8.9
28
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
8.8
27
Not enough data
Customer Support
9.1
28
Not enough data
9.2
28
Not enough data
Feature Not Available
Not enough data
Data Security
8.8
27
Not enough data
8.9
26
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Administration
8.7
27
Not enough data
9.0
28
Not enough data
9.1
28
Not enough data
Generative AI
8.8
26
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.4
30
8.7
226
8.5
30
8.3
218
7.8
29
Feature Not Available
Design
8.6
29
Feature Not Available
8.3
30
Feature Not Available
8.7
29
8.7
230
8.8
30
8.7
222
8.6
29
8.6
215
Generative AI
8.1
25
Feature Not Available
8.3
25
8.2
84
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
611
Not enough data
8.9
582
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
9.5
11
8.7
1058
9.1
11
8.7
837
9.1
11
8.7
858
9.1
11
9.0
779
Support Automation
9.8
11
8.6
859
9.5
11
8.7
901
8.9
11
8.5
518
9.2
11
8.8
810
Generative AI
9.7
11
Feature Not Available
9.8
11
8.4
154
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
210
Automation
Not enough data
8.4
207
Not enough data
8.3
207
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
200
Not enough data
8.6
193
Not enough data
8.5
201
Generative AI
9.2
16
8.3
296
9.3
16
8.3
294
9.2
16
Feature Not Available
Communication
9.4
17
9.2
1441
|
Verified
9.3
17
8.9
1449
|
Verified
9.2
17
8.7
1191
|
Verified
8.9
17
9.1
1356
|
Verified
8.9
17
8.2
595
Internal Use
8.5
66
8.2
1267
|
Verified
8.8
17
8.7
1094
|
Verified
8.8
17
8.2
1043
|
Verified
9.2
17
8.7
1247
|
Verified
9.4
17
8.9
1319
|
Verified
9.2
17
8.6
1287
|
Verified
Generative AI
8.6
28
8.2
94
Self-Service Experience
8.5
31
8.9
653
8.5
31
8.9
651
Feature Not Available
Feature Not Available
8.5
30
8.2
490
8.8
30
8.4
535
Self-Service Platform
8.6
32
8.7
530
8.8
31
8.7
534
7.6
28
8.4
475
8.7
29
8.6
519
Agentic AI - Customer Self-Service
9.4
11
7.4
46
8.9
11
7.8
45
9.1
11
7.4
46
9.1
11
7.8
47
8.8
11
8.1
50
8.8
11
7.4
47
9.1
11
7.5
46
Generative AI
10.0(won by default)
10
Feature Not Available
9.8(won by default)
10
Feature Not Available
Process
9.8(won by 0.5)
10
9.3
89
9.7(won by 0.7)
10
9.0
86
9.8(won by 0.2)
10
9.6
89
Channels
9.8(won by 0.4)
10
9.4
89
9.3(won by 0.5)
10
8.8
88
9.5(tied score)
10
9.5(tied score)
91
9.7(won by 1.4)
10
8.3
81
9.8(won by 1.0)
10
8.8
83
Insight
9.7(won by 0.6)
10
9.1
86
10.0(won by 0.8)
10
9.2
87
10.0(won by 1.2)
10
8.8
83
9.8(won by 0.5)
10
9.3
83
Generative AI
8.3
18
Feature Not Available
8.2
18
7.2
16
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
173
Not enough data
7.9
172
Not enough data
7.7
164
Not enough data
8.5
171
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
160
Not enough data
8.4
163
Automation
Not enough data
8.2
164
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
161
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Fin by Intercom are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
BoldDesk is categorized as Knowledge Base, Complaint Management, Contact Center Knowledge Base, and Multilingual Customer Support
Fin by Intercom is categorized as Customer Service Automation, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, and Chatbots
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.1%
Computer Software
19.3%
Hospital & Health Care
5.5%
Non-Profit Organization Management
4.6%
Manufacturing
3.7%
Other
45.9%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.5%
Alternatives
Discussions
BoldDesk has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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