Compare Bazaarvoice and SmartCustomer 
At a Glance
Market Segments
Mid-Market (40.0% of reviews)
Small-Business (79.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Bazaarvoice
Star Rating
(805)4.2 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BazaarvoiceSmartCustomer
Star Rating
(74)4.4 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansBazaarvoice vs SmartCustomer
When assessing the two solutions, reviewers found SmartCustomer easier to use, set up, and administer. Reviewers also preferred doing business with SmartCustomer overall.
- Bazaarvoice and SmartCustomer both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that SmartCustomer is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Bazaarvoice over SmartCustomer.
Pricing
Entry-Level Pricing
Bazaarvoice
No pricing availableSmartCustomer
Liftoff
Contact Us
Basic review sourcing capabilities for the budget-minded.
- Enhanced review management
- 500 monthly review requests
- Review verification
Free Trial
Bazaarvoice
No trial information availableSmartCustomer
No trial information availableRatings
Meets Requirements
8.5
665
8.5
51
Ease of Use
8.1
678
9.2
52
Ease of Setup
7.4
378
9.4
37
Ease of Admin
8.0
371
9.3
37
Quality of Support
8.5
656
8.7
45
Has the product been a good partner in doing business?
8.3
371
9.4
33
Product Direction (% positive)
7.9
649
6.3
44
Features by Category
Social Analytics
7.6(won by default)
56
Not enough data
8.0(won by default)
70
Not enough data
8.3(won by default)
72
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
43
Not enough data
8.1(won by default)
51
Not enough data
Feature Not Available
Not enough data
Reports & Dashboards
7.4(won by default)
66
Not enough data
8.2(won by default)
70
Not enough data
8.0(won by default)
51
Not enough data
7.5(won by default)
27
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.5
24
Not enough data
7.9
26
Not enough data
Feature Not Available
Not enough data
7.8
20
Not enough data
8.7
25
Not enough data
7.3
22
Not enough data
Social Management
7.8
31
Not enough data
8.4
31
Not enough data
7.7
26
Not enough data
7.9
28
Not enough data
Feature Not Available
Not enough data
7.4
19
Not enough data
7.4
9
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collection
7.7
216
|
Verified
7.3
16
7.8
238
|
Verified
7.3
18
6.9
224
|
Verified
7.5
16
7.4
222
|
Verified
7.9
20
7.1
222
|
Verified
7.0
14
Agentic AI - Review Management
Not enough data
Not enough data
Not enough data
Not enough data
Moderation
7.9
243
|
Verified
7.9
17
7.6
230
|
Verified
7.6
18
7.3
205
|
Verified
6.8
14
Use Cases
7.8
219
|
Verified
6.1
15
7.8
210
|
Verified
6.2
14
7.6
225
|
Verified
7.9
20
Administration
6.4
188
|
Verified
7.6
11
8.0
238
|
Verified
7.2
13
7.3
228
|
Verified
7.1
16
7.4
224
|
Verified
7.4
17
7.2
202
|
Verified
7.4
14
Display Options
6.6
193
|
Verified
7.6
16
6.3
191
|
Verified
6.7
14
6.8
210
|
Verified
6.1
15
7.0
202
|
Verified
8.0
15
Generative AI
5.8
99
7.0
5
Content
7.7
31
Not enough data
7.7
32
Not enough data
7.5
37
Not enough data
8.0
37
Not enough data
Engagement
Feature Not Available
Not enough data
6.7
27
Not enough data
6.9
30
Not enough data
Feature Not Available
Not enough data
7.3
29
Not enough data
Social Shopping
Feature Not Available
Not enough data
7.1
33
Not enough data
Feature Not Available
Not enough data
6.8
33
Not enough data
Analytics
7.2
35
Not enough data
6.9
24
Not enough data
7.7
28
Not enough data
Visual UGC
6.3
49
Not enough data
6.0
46
Not enough data
6.8
45
Not enough data
6.4
48
Not enough data
Integrations
7.0
47
Not enough data
6.8
46
Not enough data
6.6
45
Not enough data
7.2
46
Not enough data
Support
7.1
47
Not enough data
7.5
55
Not enough data
Performance
6.6
50
Not enough data
6.0
45
Not enough data
Influencer Marketing
8.3
99
|
Verified
Not enough data
8.3
99
|
Verified
Not enough data
8.4
112
|
Verified
Not enough data
8.1
104
|
Verified
Not enough data
8.0
90
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
8.2
78
|
Verified
Not enough data
8.5
105
|
Verified
Not enough data
8.4
99
|
Verified
Not enough data
8.3
96
|
Verified
Not enough data
7.9
47
Not enough data
7.8
50
Not enough data
7.3
39
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Influencer Marketing Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics - Digital Product Sampling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback - Digital Product Sampling
Not enough data
Not enough data
Not enough data
Not enough data
AI - Digital Product Sampling
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
8.3
69
7.9
23
7.4
58
7.0
19
Feature Not Available
7.1
18
Reporting
6.4
53
6.4
16
6.9
63
Feature Not Available
7.7
68
8.0
24
Media Monitoring
6.6
55
Feature Not Available
6.8
58
6.5
16
Feature Not Available
6.9
17
In-House Management
Feature Not Available
6.8
15
Feature Not Available
6.9
13
Generative AI
5.2
26
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bazaarvoice and SmartCustomer are categorized as Review Management and Online Reputation Management
Unique Categories
Bazaarvoice is categorized as User-Generated Content, Digital Product Sampling, Influencer Marketing Platforms, Social Media Management, Social Media Analytics, and Social Commerce Platforms
SmartCustomer has no unique categories
Reviews
Reviewers' Company Size
Bazaarvoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmartCustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Goods
18.5%
Retail
16.6%
Marketing and Advertising
11.8%
Apparel & Fashion
7.4%
Consumer Electronics
5.3%
Other
40.4%
Retail
9.6%
Consumer Goods
8.2%
Computer Software
6.8%
Information Technology and Services
6.8%
Apparel & Fashion
5.5%
Other
63.0%
Discussions
Is there a way to work with the platform AskNicely for our NPS score?
1 Comment
DM
the short answer is yes. You own the BV data and it's verified. You likely own ANly data and it's also verifed.
The trick is to ensure your data...Read more
What is Bazaarvoice used for?
2 Comments
NR
Bazaarvoice enables brands and retailers to leverage the voice of the customer, manage user-generated content at scale, and engage shoppers from discovery to...Read more
Bazaarvoice has no more discussions with answers
Is Sitejabber a legitimate site?
1 Comment
SR
Many people use it to read the reviews. Sitejabber allows viewers across the globe to read reviews about businesses that they can’t read on any other site....Read more
Is Sitejabber free?
1 Comment
SR
Yes, Its free and worth writing reviews. Sitejabber has world wide recognition.
ThanksRead more
SmartCustomer has no more discussions with answers
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