Introducing G2.ai, the future of software buying.Try now
Compare AWS Chatbot and Fin by Intercom 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Aissist.io
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
At a Glance
Market Segments
Mid-Market (58.3% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
No pricing available
$0.99 1 Resolution
AWS Chatbot
Star Rating
(12)4.1 out of 5
Market Segments
Mid-Market (58.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about AWS ChatbotFin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, scoring a remarkable 9.3, while AWS Chatbot's live chat feature is rated slightly lower at 9.5. Reviewers mention that Intercom's live chat is intuitive and user-friendly, making it a preferred choice for small businesses.
- Reviewers mention that AWS Chatbot shines in its ease of setup, with a score of 9.0 compared to Intercom's 8.5. Users on G2 appreciate the straightforward integration process with AWS services, which simplifies the onboarding experience.
- Users say that Intercom's ticket creation user experience is rated at 8.7, which is higher than AWS Chatbot's overall ticket management capabilities. Reviewers highlight Intercom's seamless ticket collaboration features, making it easier for teams to manage customer inquiries effectively.
- G2 users report that Intercom's automation features, particularly in customer interaction automation, score an impressive 9.4, while AWS Chatbot's automation capabilities are rated lower. Reviewers mention that Intercom's automation tools help streamline customer support processes significantly.
- Users on G2 highlight that Intercom offers superior multi-channel coverage with a score of 8.8, while AWS Chatbot's multi-channel capabilities are rated at 8.4. Reviewers appreciate Intercom's ability to integrate various communication channels, enhancing customer engagement.
- Reviewers mention that AWS Chatbot provides robust analytics features, scoring 8.7, which is slightly better than Intercom's 8.4. Users report that AWS Chatbot's reporting tools offer deeper insights into customer interactions, aiding in data-driven decision-making.
Pricing
Entry-Level Pricing
AWS Chatbot
No pricing availableFin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
AWS Chatbot
No trial information availableFin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.5
11
8.8
2,815
Ease of Use
9.2
11
8.9
2,845
Ease of Setup
9.0
5
8.4
1,456
Ease of Admin
9.3
5
8.6
1,304
Quality of Support
8.6
11
8.6
2,711
Has the product been a good partner in doing business?
8.3
5
8.8
1,301
Product Direction (% positive)
8.9
11
8.8
2,666
Features by Category
Ticket and Case Management
Not enough data
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
Not enough data
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1057
Not enough data
8.7
837
Not enough data
8.7
857
Not enough data
9.0
778
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
808
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
199
Not enough data
7.4
185
Not enough data
9.0
205
Automation
Not enough data
8.4
204
Not enough data
8.3
206
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
Not enough data
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Internal Use
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Self-Service Platform
Not enough data
8.7
530
Not enough data
8.7
534
Not enough data
8.4
473
Not enough data
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Automation
Not enough data
8.1
160
Not enough data
7.9
157
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AWS Chatbot and Fin by Intercom are categorized as Chatbots
Unique Categories
AWS Chatbot has no unique categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
AWS Chatbot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
16.7%
Retail
8.3%
Financial Services
8.3%
Entertainment
8.3%
Other
25.0%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Discussions
AWS Chatbot has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
