Top 10 AWS Chatbot Alternatives & Competitors

(12)4.1 out of 5

Research alternative solutions to AWS Chatbot on G2, with real user reviews on competing tools. Chatbots Software is a widely used technology, and many people are seeking productive, top rated software solutions with analytics, role-based access, and live chat. Other important factors to consider when researching alternatives to AWS Chatbot include integration and chat. The best overall AWS Chatbot alternative is Fin by Intercom. Other similar apps like AWS Chatbot are Kore.AI, SendPulse, Drift, and Podium. AWS Chatbot alternatives can be found in Chatbots Software but may also be in AI Agents For Business Operations or Live Chat Software.

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Best Paid & Free Alternatives to AWS Chatbot

Fin by Intercom
Kore.AI
SendPulse
Drift
Podium
Zendesk for Customer Service
FreshChat
Helpshift

Top 10 Alternatives to AWS Chatbot Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how AWS Chatbot stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Entertainment, and Retail, and find the best product for your business.

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to AWS Chatbot, Fin by Intercom is:

More expensive

Easier to do business with

Better at meeting requirements

Categories in common with AWS Chatbot:

By Kore.ai

Product Description

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.

Reviewers say compared to AWS Chatbot, Kore.AI is:

More expensive

Easier to do business with

Better at meeting requirements

Categories in common with AWS Chatbot:

By SendPulse

Product Description

Reviewers say compared to AWS Chatbot, SendPulse is:

More expensive

Easier to do business with

Better at meeting requirements

Categories in common with AWS Chatbot:

Chatbots

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Podium

By Podium

4.6/5

(2,031)

Product Description

Reviewers say compared to AWS Chatbot, Podium is:

Easier to do business with

Better at meeting requirements

Better at support

Categories in common with AWS Chatbot:

Chatbots

Zendesk for Customer Service

By Zendesk

4.3/5

(6,647)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to AWS Chatbot, Zendesk for Customer Service is:

More expensive

Better at meeting requirements

Easier to do business with

Categories in common with AWS Chatbot:

By Freshworks

Product Description

Reviewers say compared to AWS Chatbot, FreshChat is:

Easier to do business with

Better at meeting requirements

Better at support

Categories in common with AWS Chatbot:

By Helpshift

Product Description

Reviewers say compared to AWS Chatbot, Helpshift is:

More expensive

Better at meeting requirements

Easier to do business with

Categories in common with AWS Chatbot:

By Birdeye

Product Description

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.

Reviewers say compared to AWS Chatbot, Birdeye is:

Easier to do business with

Better at meeting requirements

Better at support

Categories in common with AWS Chatbot:

Chatbots