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At a Glance
Market Segments
Enterprise (56.5% of reviews)
Enterprise (44.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Automation Anywhere
Star Rating
(5,543)4.5 out of 5
Market Segments
Enterprise (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Automation AnywhereWhatfix
Star Rating
(490)4.6 out of 5
Market Segments
Enterprise (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Whatfix excels in providing high-quality support, with a score of 9.7, which users appreciate for its responsiveness and helpfulness. In contrast, Automation Anywhere's support quality is rated at 8.7, indicating that while it is adequate, it may not meet the same level of user satisfaction.
- Users report that Whatfix has a strong product direction, scoring 9.7, which reflects its commitment to continuous improvement and innovation. Automation Anywhere, while also positive at 9.1, may not have the same level of user confidence in its future developments.
- Reviewers mention that Whatfix is particularly user-friendly, with an ease of use score of 8.6, making it accessible for teams without extensive technical expertise. Automation Anywhere, with a slightly higher score of 8.9, is also user-friendly but may require more training for optimal use.
- Users on G2 highlight that Whatfix's ease of setup is rated at 8.2, which some find straightforward, but others feel it could be improved. Automation Anywhere scores slightly better at 8.3, suggesting a marginally smoother onboarding experience.
- G2 users indicate that both products meet requirements equally well, with a score of 8.8 for both. However, Whatfix is often praised for its tailored solutions that fit specific business needs, while Automation Anywhere is noted for its robust automation capabilities.
- Users say that Whatfix shines in its partnership approach, scoring 9.5, which reflects a strong collaborative relationship with clients. In comparison, Automation Anywhere's score of 8.7 suggests that while it is a reliable partner, there may be room for improvement in client engagement.
Pricing
Entry-Level Pricing
Automation Anywhere
No pricing availableWhatfix
No pricing availableFree Trial
Automation Anywhere
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.8
3,573
8.8
334
Ease of Use
8.9
3,588
8.6
404
Ease of Setup
8.3
1,465
8.3
355
Ease of Admin
8.4
1,417
8.5
276
Quality of Support
8.7
3,436
9.7
334
Has the product been a good partner in doing business?
8.7
1,388
9.5
275
Product Direction (% positive)
9.1
3,504
9.7
319
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.0
155
Not enough data
8.0
171
User Support
Not enough data
8.2
163
Not enough data
8.0
141
Not enough data
8.0
144
Walkthrough Type
Not enough data
8.5
166
Not enough data
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.6
38
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.4
40
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
50
Not enough data
7.8
46
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Automation Building
8.7
2579
|
Verified
Not enough data
8.7
2610
|
Verified
Not enough data
8.5
2502
|
Verified
Not enough data
8.6
2568
|
Verified
Not enough data
8.6
2492
|
Verified
Not enough data
9.1
997
|
Verified
Not enough data
Bot Management & Execution
8.9
2560
|
Verified
Not enough data
8.7
2537
|
Verified
Not enough data
8.6
2488
|
Verified
Not enough data
8.7
2391
|
Verified
Not enough data
9.1
972
|
Verified
Not enough data
9.0
972
|
Verified
Not enough data
Intelligent Automation
8.6
964
|
Verified
Not enough data
8.6
906
|
Verified
Not enough data
8.6
864
|
Verified
Not enough data
Agentic AI - Robotic Process Automation (RPA)
9.0
22
Not enough data
8.8
22
Not enough data
8.8
22
Not enough data
8.9
21
Not enough data
9.0
21
Not enough data
8.8
21
Not enough data
8.9
22
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Office 365 Management
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure Provision
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
9.3
81
Not enough data
9.3
80
Not enough data
9.2
80
Not enough data
9.2
80
Not enough data
Process Analysis
9.4
80
Not enough data
9.2
80
Not enough data
9.4
80
Not enough data
Automation
9.4
80
Not enough data
9.2
79
Not enough data
Generative AI
8.7
25
Not enough data
Agentic AI - Process Mining
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Employee Experience (DEX) ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.3
23
Not enough data
8.6
22
Not enough data
9.6
23
Not enough data
9.3
23
Not enough data
9.3
23
Not enough data
9.2
23
Not enough data
9.1
23
Not enough data
Generative AI
8.3
7
Not enough data
Workforce Management
9.1
23
Not enough data
9.3
23
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
23
Not enough data
9.6
23
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
147
Not enough data
8.8
142
Not enough data
8.1
94
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
88
Not enough data
7.6
77
Not enough data
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Data Capture
8.6
56
Not enough data
8.5
56
Not enough data
Data Extraction
8.7
56
Not enough data
8.5
56
Not enough data
Data Validation
8.8
55
Not enough data
Workflow Automation
8.5
55
Not enough data
8.7
56
Not enough data
Document Management
8.7
55
Not enough data
8.4
56
Not enough data
Machine Learning
8.2
55
Not enough data
Natural Language Processing
8.1
55
Not enough data
Semantic Analysis
8.4
54
Not enough data
Data Integration
8.6
54
Not enough data
Security
8.7
56
Not enough data
8.8
56
Not enough data
Integration - Machine Learning
Not enough data
Not enough data
Learning - Machine Learning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Orchestration
9.4
9
Not enough data
9.4
9
Not enough data
Integrations & Connectivity
9.3
9
Not enough data
8.3
9
Not enough data
Automation Execution & Intelligence
9.4
9
Not enough data
8.7
9
Not enough data
Development & Customization
9.4
9
Not enough data
8.9
9
Not enough data
Governance & Security
9.1
9
Not enough data
9.6
9
Not enough data
Reporting & Analytics
8.5
9
Not enough data
9.4
9
Not enough data
Agentic AI - Business Automation Platforms (BAPs)
8.6
7
Not enough data
9.3
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Integration - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization & Analytics - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Governance & Compliance Controls - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Design
8.2
22
Not enough data
8.9
22
Not enough data
8.3
22
Not enough data
8.7
22
Not enough data
8.4
22
Not enough data
Data Control
8.6
22
Not enough data
8.3
22
Not enough data
8.6
22
Not enough data
Publishing
8.3
22
Not enough data
8.7
22
Not enough data
8.1
22
Not enough data
Agentic AI - Low-Code Development Platforms
8.8
11
Not enough data
9.7
10
Not enough data
8.8
10
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Automation Anywhere and Whatfix are categorized as SAP Store
Unique Categories
Automation Anywhere is categorized as AI Agent Builders, AI Orchestration, Digital Employee Experience (DEX) Management, Infrastructure as a Service (IaaS), IT Service Management (ITSM) Tools, Machine Learning, Master Data Management (MDM), Observability Software, Office 365 Management, Knowledge Base, Robotic Process Automation (RPA), Intelligent Document Processing (IDP), Business Automation Platforms (BAPs), Low-Code Development Platforms, Process Mining, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Automation Anywhere
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
29.5%
Computer Software
10.6%
Financial Services
6.5%
Banking
4.6%
Telecommunications
4.4%
Other
44.4%
Computer Software
15.8%
Information Technology and Services
14.1%
Financial Services
4.0%
Insurance
3.8%
Banking
3.2%
Other
59.2%
Alternatives
Discussions
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10 Comments
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It depends on the quality of the scanned docs. There are some high end tools like AA IQBOT. But even they will fail if the quality is not good enough. If the...Read more
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5 Comments
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If object cloning us not working for you please try OCR or IR. Read more
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5 Comments
VR
maybe internet slow. when the screen flickering the white screen appears, on that time screenshot will be takenRead more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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