# Atera vs Workspace ONE Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in providing a seamless experience for IT management, with users highlighting the ability to handle multiple routine tasks from a single platform. This integration allows teams to monitor devices, check alerts, and provide remote support efficiently, keeping operations organized throughout the day.
- **Users say** that Workspace ONE offers robust support for various devices, including Android, iOS, Windows, and macOS. This flexibility enables organizations to access applications and resources from a single platform, which is particularly beneficial for employees on the go, saving them time and enhancing productivity.
- **Reviewers mention** that Atera's implementation process is notably quick and intuitive, with many users appreciating the straightforward onboarding experience. This ease of setup allows teams to get up and running without significant delays, which is crucial for businesses needing immediate solutions.
- **According to verified reviews** , Workspace ONE faces challenges in user satisfaction regarding its support quality, with some users expressing concerns about response times and effectiveness. In contrast, Atera receives high marks for its support, with users praising the quality and responsiveness of assistance when issues arise.
- **G2 reviewers highlight** Atera's strong performance in remote support capabilities, particularly its integration with Splashtop. Users have shared experiences where quick remote access was critical during high-pressure situations, such as events, showcasing Atera's reliability in urgent scenarios.
- **Users report** that while Workspace ONE provides a secure environment for managing diverse endpoints, it may not be as user-friendly as Atera. Reviewers have noted that Atera's interface is more intuitive, making it easier for teams to navigate and utilize the software effectively in their daily operations.



| | Atera | Workspace ONE | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 1,185 | 40 | 
| **Largest Market Segment** | Small-Business (57.4% of reviews) | Mid-Market (39.5% of reviews) | 
| **Entry Level Price** | Free Trial | No pricing available | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### Workspace ONE

**Not enough data**

---
## Ratings Comparison
| Rating | Atera | Workspace ONE | 
|---|---|---|
  | **Meets Requirements** | 8.8 (936 reviews) | 8.5 (31 reviews) | 
  | **Ease of Use** | 9.2 (1054 reviews) | 8.0 (31 reviews) | 
  | **Ease of Setup** | 9.2 (905 reviews) | 7.9 (12 reviews) | 
  | **Ease of Admin** | 9.0 (595 reviews) | 7.9 (12 reviews) | 
  | **Quality of Support** | 9.0 (890 reviews) | 7.4 (28 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (587 reviews) | 7.4 (12 reviews) | 
  | **Product Direction (% positive)** | 9.4 (918 reviews) | 7.1 (28 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### Workspace ONE

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 347 |
| **Workspace ONE** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (306 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (305 reviews) | Not enough data | 
| **Workflow** | 8.5 (304 reviews) | Not enough data | 
| **Response Automation** | 8.3 (296 reviews) | Not enough data | 
| **SLA Management** | 8.2 (288 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (293 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (293 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (287 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **AI Text Generation** | 7.2 (237 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (238 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (32 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Customer Portal** | 8.2 (290 reviews) | Not enough data | 
| **Email to Case** | 8.7 (288 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (284 reviews) | Not enough data | 
| **Social Integration** | 6.4 (270 reviews) | Not enough data | 
| **Voice** | 6.2 (267 reviews) | Not enough data | 

#### Platform

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Mobile User Support** | 7.2 (297 reviews) | Not enough data | 
| **Customization ** | 7.8 (307 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (306 reviews) | Not enough data | 
| **Integration** | 8.1 (308 reviews) | Not enough data | 
| **Reporting** | 8.2 (314 reviews) | Not enough data | 
| **Dashboards** | 8.5 (310 reviews) | Not enough data | 

### Single Sign-On (SSO)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Workspace ONE** | N/A | N/A |

#### Authentication Options

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Authentication User experience** | Not enough data | Not enough data | 
| **Supports Required Authentication systems** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Supports Required Authentication Methods/Protocols** | Not enough data | Not enough data | 
| **Federation/SAML support (idp)** | Not enough data | Not enough data | 
| **Federation/SAML support (sp)** | Not enough data | Not enough data | 

#### Access Control Types

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Endpoint access** | Not enough data | Not enough data | 
| **Local Access** | Not enough data | Not enough data | 
| **Remote Access** | Not enough data | Not enough data | 
| **Partner Access** | Not enough data | Not enough data | 
| **Supports BYOD users** | Not enough data | Not enough data | 

#### Administration

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Ease of installation on server** | Not enough data | Not enough data | 
| **Password Policy Enforcement** | Not enough data | Not enough data | 
| **Administration Console** | Not enough data | Not enough data | 
| **Ease of connecting applications** | Not enough data | Not enough data | 
| **Self Service Password Administration** | Not enough data | Not enough data | 

#### Platform

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Multiple Operating system support** | Not enough data | Not enough data | 
| **Multi-Domain Support** | Not enough data | Not enough data | 
| **Cross Browser support** | Not enough data | Not enough data | 
| **Fail over protection** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 
| **Third Party Web Services support** | Not enough data | Not enough data | 

### Multi-Factor Authentication (MFA)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Workspace ONE** | N/A | N/A |

#### Authentication type

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **SMS-Based** | Not enough data | Not enough data | 
| **Voice-Based Telephony** | Not enough data | Not enough data | 
| **Email-Based** | Not enough data | Not enough data | 
| **Hardware Token-Based** | Not enough data | Not enough data | 
| **Software Token** | Not enough data | Not enough data | 
| **Biometric Factor** | Not enough data | Not enough data | 
| **Mobile-Push** | Not enough data | Not enough data | 
| **Risk-Based Authentication** | Not enough data | Not enough data | 

#### Functionality

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Multi-Device Sync** | Not enough data | Not enough data | 
| **Backup** | Not enough data | Not enough data | 

#### Implementation

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Easy Setup** | Not enough data | Not enough data | 
| **Mobile SDK** | Not enough data | Not enough data | 
| **Web SDK** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 182 |
| **Workspace ONE** | N/A | N/A |

#### Administration

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Change Management** | 8.1 (157 reviews) | Not enough data | 
| **Asset Management** | 8.3 (161 reviews) | Not enough data | 
| **Reports & Analytics** | 8.7 (164 reviews) | Not enough data | 

#### Service Desk

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Help Desk** | 8.6 (161 reviews) | Not enough data | 
| **Incident Reports** | 8.3 (157 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (156 reviews) | Not enough data | 

#### Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Reporting** | 8.6 (155 reviews) | Not enough data | 
| **Administration Console** | 8.8 (156 reviews) | Not enough data | 
| **Access Management** | 8.7 (152 reviews) | Not enough data | 
| **Asset Management** | 8.4 (152 reviews) | Not enough data | 
| **Policy Dictation** | 8.2 (147 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Ticketing System** | 8.5 (159 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (152 reviews) | Not enough data | 
| **Alerting** | 8.9 (157 reviews) | Not enough data | 
| **Automation** | 8.7 (155 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (22 reviews) | Not enough data | 
| **Multi-step Planning** | 7.0 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (22 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (22 reviews) | Not enough data | 
| **Decision Making** | 7.4 (21 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 800 |
| **Workspace ONE** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Device Management** | 8.9 (645 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.2 (101 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.0 (74 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Remote Monitoring** | 9.2 (666 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (550 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (555 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (634 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (81 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Workflow Management** | 8.6 (117 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Remote Access** | 9.1 (640 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.8 (96 reviews) | Not enough data | 
| **Ticketing** | 8.9 (146 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (105 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (81 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (91 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (81 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (84 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (88 reviews) | Not enough data | 
| **Decision Making** | 7.4 (82 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 38 |
| **Workspace ONE** | N/A | N/A |

#### Scope

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | 
| **Multi-OS Support** | 8.0 (35 reviews) | Not enough data | 

#### Security

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (35 reviews) | Not enough data | 
| **Endpoint Protection** | 7.4 (33 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Device Enrollment** | 8.2 (30 reviews) | Not enough data | 
| **Device Configuration** | 7.8 (29 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (30 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 310 |
| **Workspace ONE** | N/A | N/A |

#### Functionality

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Performance Monitoring** | 8.9 (286 reviews) | Not enough data | 
| **Alerting** | 8.9 (292 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (274 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (265 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **360-Degree Network Visibility** | 8.3 (36 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.6 (40 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (37 reviews) | Not enough data | 

#### Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Performance Baseline** | 8.4 (261 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (263 reviews) | Not enough data | 
| **Path Analysis** | 7.9 (250 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Predictive Performance Analytics** | 8.2 (35 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 8.0 (35 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (36 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (37 reviews) | Not enough data | 
| **Integrated Network Security** | 8.3 (36 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (35 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.2 (36 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (34 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.5 (34 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.5 (34 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

### Risk-Based Authentication (RBA)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Workspace ONE** | N/A | N/A |

#### Administration

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Bi-Directional Identity Synchronization** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Cloud Directory** | Not enough data | Not enough data | 
| **Application Integrations** | Not enough data | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 22 |
| **Workspace ONE** | N/A | N/A |

#### Functionality

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.3 (6 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Root Cause Identification** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Identification** | 8.3 (7 reviews) | Not enough data | 
| **Resolution Guidance** | 6.9 (6 reviews) | Not enough data | 

#### Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **System Integration** | 8.8 (8 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 236 |
| **Workspace ONE** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (225 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.7 (217 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (209 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (205 reviews) | Not enough data | 
| **Asset Discovery** | 7.9 (214 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (191 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

#### Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Central Dashboard** | 8.8 (218 reviews) | Not enough data | 
| **Asset Policy Management** | 8.1 (208 reviews) | Not enough data | 
| **Risk Management** | 7.6 (206 reviews) | Not enough data | 
| **Integrations** | 8.0 (214 reviews) | Not enough data | 

### Secure Email Gateway

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Workspace ONE** | N/A | N/A |

#### Functionality

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Anti-Spam** | Not enough data | Not enough data | 
| **Anti-Malware** | Not enough data | Not enough data | 
| **Anti-Phishing** | Not enough data | Not enough data | 
| **Filtering Functionality** | Not enough data | Not enough data | 
| **Quarantine** | Not enough data | Not enough data | 
| **Outbound Email Monitoring** | Not enough data | Not enough data | 
| **Advanced Threat Intelligence/Protection** | Not enough data | Not enough data | 
| **Archiving** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **On-prem deployment** | Not enough data | Not enough data | 

#### Agentic AI - Secure Email Gateway

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 14 |
| **Workspace ONE** | N/A | N/A |

#### Responses

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Personalization** | 9.8 (9 reviews) | Not enough data | 
| **Route To Human** | 8.9 (9 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (10 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Conversation Editor** | 9.6 (9 reviews) | Not enough data | 
| **Integration** | 9.3 (10 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (9 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Independent Decision Making** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (9 reviews) | Not enough data | 
| **Task Execution** | 9.5 (10 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **AI Text Generation** | 9.7 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 9.7 (10 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 478 |
| **Workspace ONE** | N/A | N/A |

#### Administration

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Screen Sharing** | 8.7 (443 reviews) | Not enough data | 
| **File Sharing** | 8.4 (438 reviews) | Not enough data | 
| **Session Recording** | 7.3 (383 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (447 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (422 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.2 (441 reviews) | Not enough data | 

#### Maintenance

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Remote Reboot** | 8.9 (444 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (391 reviews) | Not enough data | 

#### Communication 

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | 
| **VoIP** | 6.1 (364 reviews) | Not enough data | 
| **Video Conference Call** | 6.1 (357 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (368 reviews) | Not enough data | 

#### Security

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Data Encryption** | 7.8 (381 reviews) | Not enough data | 
| **Compliance** | 8.0 (389 reviews) | Not enough data | 

#### Device Support

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.2 (397 reviews) | Not enough data | 
| **Cross-Platform** | 8.2 (393 reviews) | Not enough data | 

#### Performance

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Reporting** | 8.3 (426 reviews) | Not enough data | 

### Virtual Desktop Infrastructure (VDI)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Workspace ONE** | N/A | N/A |

#### Functionality

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Desktop Virtualization** | Not enough data | Not enough data | 
| **Application Virtualization** | Not enough data | Not enough data | 

#### Desktop Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Desktop Provisioning** | Not enough data | Not enough data | 
| **Image Management** | Not enough data | Not enough data | 
| **Load Balancing** | Not enough data | Not enough data | 

#### Support

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Multi-Device Portability** | Not enough data | Not enough data | 

#### Security

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign-On (SSO)** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Access Controls and Permissions** | Not enough data | Not enough data | 

### Digital Employee Experience (DEX) Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Workspace ONE** | N/A | N/A |

#### Experience

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Telemetry Collection** | Not enough data | Not enough data | 
| **Feedback** | Not enough data | Not enough data | 

#### Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Digital Experience Score** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Budget Analysis** | Not enough data | Not enough data | 
| **Remediation** | Not enough data | Not enough data | 
| **Optimization** | Not enough data | Not enough data | 

#### Performance

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Troubleshooting** | Not enough data | Not enough data | 
| **Uptime Monitoring** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Resource Monitoring** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 287 |
| **Workspace ONE** | N/A | N/A |

#### Generative AI

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **AI Text Summarization** | 7.2 (282 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 19 |
| **Workspace ONE** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Document Processing** | 8.0 (11 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (11 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | 
| **Task Execution** | 7.8 (12 reviews) | Not enough data | 
| **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (11 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Ticket Status Updates** | 7.9 (11 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.3 (13 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Knowledge Base Utilization** | 7.9 (11 reviews) | Not enough data | 
| **Workflow Automation** | 8.2 (14 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Issue Detection** | 8.1 (12 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Workspace ONE** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 234 |
| **Workspace ONE** | N/A | N/A |

#### Incident Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (211 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.5 (214 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (208 reviews) | Not enough data | 
| **Knowledge Base** | 8.3 (212 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.2 (204 reviews) | Not enough data | 

#### Reporting

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Dashboards** | 8.6 (212 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (209 reviews) | Not enough data | 
| **Surveys** | 7.8 (202 reviews) | Not enough data | 

#### Access & Usability

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Mobile** | 7.4 (208 reviews) | Not enough data | 
| **Self Service** | 8.5 (205 reviews) | Not enough data | 
| **Active Directory** | 8.0 (202 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.3 (198 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (27 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (27 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (27 reviews) | Not enough data | 
| **Decision Making** | 8.0 (27 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Workspace ONE** | N/A | N/A |

#### System Control

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Workspace ONE** | 7.6/10 | 8 |

#### Platform - Mobile Device Management (MDM)

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 7.5 (8 reviews) | 

#### Operating System

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 8.1 (7 reviews) | 
| **Apple Support** | Not enough data | 8.1 (8 reviews) | 
| **Android Support** | Not enough data | 7.9 (7 reviews) | 

#### Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Applicatons Management** | Not enough data | 7.5 (8 reviews) | 
| **Applications Consolidation** | Not enough data | 7.4 (7 reviews) | 
| **Whitelist** | Not enough data | 7.9 (8 reviews) | 
| **Blacklist** | Not enough data | 7.4 (7 reviews) | 
| **Usage Information** | Not enough data | 7.6 (7 reviews) | 

#### Security

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Remote Wipe** | Not enough data | 7.6 (7 reviews) | 
| **Security** | Not enough data | 7.1 (7 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 89 |
| **Workspace ONE** | N/A | N/A |

#### Analysis

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Threat Detection** | 8.2 (78 reviews) | Not enough data | 

#### Platform

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Unified Communications Platform** | 7.8 (79 reviews) | Not enough data | 
| **Remote Access** | 8.9 (84 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (78 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (83 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (82 reviews) | Not enough data | 

#### Security

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Endpoint Protection** | 8.3 (82 reviews) | Not enough data | 
| **Patch Management** | 8.9 (85 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (80 reviews) | Not enough data | 
| **Service Management** | 8.2 (81 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (78 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (13 reviews) | Not enough data | 
| **Decision Making** | 8.6 (13 reviews) | Not enough data | 

### Desktop as a Service (DaaS)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Workspace ONE** | 8.1/10 | 6 |

#### Functionality

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Desktop Virtualization** | Not enough data | 8.6 (6 reviews) | 
| **Backend Hosting** | Not enough data | 6.7 (5 reviews) | 
| **Hybrid Desktop Hosting** | Not enough data | 7.7 (5 reviews) | 

#### Management

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Admin Console** | Not enough data | 8.6 (6 reviews) | 
| **Solution Integration** | Not enough data | 8.1 (6 reviews) | 
| **OS Compatibility** | Not enough data | 8.1 (6 reviews) | 
| **Cloud Infrastructure Selection** | Not enough data | 8.9 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Workspace ONE** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | Workspace ONE | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem)

**Unique to Atera (14):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to Workspace ONE (8):** [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management), [Desktop as a Service (DaaS) Providers](https://www.g2.com/categories/desktop-as-a-service-daas), [Single Sign-On (SSO) Solutions](https://www.g2.com/categories/single-sign-on-sso), [Virtual Desktop Infrastructure (VDI) Software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Secure Email Gateway Software](https://www.g2.com/categories/secure-email-gateway), [Multi-Factor Authentication (MFA) Software](https://www.g2.com/categories/multi-factor-authentication-mfa), [Risk-Based Authentication Software](https://www.g2.com/categories/risk-based-authentication-rba)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | Workspace ONE | 
|---|---|---|
| **Small-Business** | 57.4% | 23.7% | 
| **Mid-Market** | 32.0% | 39.5% | 
| **Enterprise** | 10.5% | 36.8% | 

### By Industry

#### Atera

- **Information Technology and Services:** 30.1%
- **Computer & Network Security:** 12.1%
- **Manufacturing:** 3.4%
- **Consumer Services:** 3.3%
- **Hospital & Health Care:** 2.9%
- **Telecommunications:** 2.8%
- **Consulting:** 2.4%
- **Automotive:** 2.3%
- **Construction:** 2.1%
- **Marketing and Advertising:** 2.1%
- **Other:** 36.6%

#### Workspace ONE

- **Information Technology and Services:** 21.1%
- **Hospital & Health Care:** 7.9%
- **Accounting:** 5.3%
- **Computer Software:** 5.3%
- **Construction:** 5.3%
- **Airlines/Aviation:** 2.6%
- **Arts and Crafts:** 2.6%
- **Banking:** 2.6%
- **Broadcast Media:** 2.6%
- **Civil Engineering:** 2.6%
- **Other:** 42.1%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4313 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3983 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (557 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (134 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1063 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1111 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (775 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews)

### Alternatives to Workspace ONE

- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (3991 reviews)
- [BlackBerry UEM](https://www.g2.com/products/blackberry-uem/reviews) — 3.8/5 stars (376 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1111 reviews)
- [Okta](https://www.g2.com/products/okta/reviews) — 4.5/5 stars (1239 reviews)
- [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) — 4.5/5 stars (518 reviews)
- [Scalefusion](https://www.g2.com/products/scalefusion/reviews) — 4.7/5 stars (385 reviews)
- [Jamf](https://www.g2.com/products/jamf/reviews) — 4.7/5 stars (2206 reviews)
- [Nexthink](https://www.g2.com/products/nexthink/reviews) — 4.6/5 stars (386 reviews)
- [Iru](https://www.g2.com/products/iru/reviews) — 4.7/5 stars (813 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4313 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### Workspace ONE

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-workspace-one)