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At a Glance
Market Segments
Mid-Market (60.5% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
Starting at $25.00 1 User Per Month
Assembled WFM
Star Rating
(149)4.6 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansSalesforce Service Cloud
Star Rating
(7,166)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Service Cloud excels in its robust Knowledge Base feature, scoring 8.1, which allows for comprehensive documentation and support resources. In contrast, Assembled WFM's Knowledge Base scores lower at 7.2, indicating less extensive support documentation.
- Reviewers mention that Assembled WFM shines in Ease of Use with a score of 9.0, making it more intuitive for new users compared to Salesforce Service Cloud's score of 8.4. This user-friendly interface is often highlighted by users as a significant advantage.
- G2 users highlight the superior Quality of Support from Assembled WFM, which scores 9.2, compared to Salesforce Service Cloud's 8.3. Reviewers appreciate the responsiveness and helpfulness of Assembled WFM's support team, making it a preferred choice for ongoing assistance.
- Users on G2 report that Assembled WFM outperforms Salesforce Service Cloud in Shift Scheduling, scoring 8.5 versus 7.3. Reviewers mention that Assembled WFM's scheduling tools are more flexible and easier to manage, which is crucial for workforce management.
- Reviewers mention that Salesforce Service Cloud has a strong Automation capability with a score of 8.1, allowing for efficient task management and workflow automation. However, Assembled WFM's score of 7.7 indicates it may not be as robust in this area, leading to some user frustration with manual processes.
- Users say that both products perform similarly in Dashboards, each scoring 8.3, but Salesforce Service Cloud is noted for its more customizable reporting features, which some users find essential for tailored insights into their operations.
Pricing
Entry-Level Pricing
Assembled WFM
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Assembled WFM
No trial information availableSalesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.7
120
8.6
2,754
Ease of Use
9.1
120
8.4
5,329
Ease of Setup
9.1
96
7.9
4,088
Ease of Admin
9.2
76
8.2
1,524
Quality of Support
9.2
113
8.3
2,535
Has the product been a good partner in doing business?
9.5
72
8.7
1,505
Product Direction (% positive)
9.8
114
8.2
2,715
Features by Category
Ticket and Case Management
Not enough data
8.5
1201
|
Verified
Not enough data
8.4
1199
|
Verified
Not enough data
8.3
1228
|
Verified
Not enough data
8.3
1151
|
Verified
Not enough data
8.1
977
Not enough data
7.9
1165
|
Verified
Not enough data
8.3
1147
|
Verified
Not enough data
8.5
1025
|
Verified
Generative AI
Not enough data
7.6
175
Not enough data
7.6
174
Agentic AI - Help Desk
Not enough data
8.0
50
Not enough data
8.2
52
Not enough data
8.1
52
Communication Channels
Not enough data
8.4
1018
|
Verified
Not enough data
8.6
1202
|
Verified
Not enough data
8.1
843
Not enough data
8.0
803
|
Verified
Not enough data
8.0
763
Platform
Not enough data
7.8
552
|
Verified
Not enough data
8.3
816
|
Verified
Not enough data
8.6
691
|
Verified
Not enough data
8.3
608
|
Verified
Not enough data
8.2
1143
|
Verified
Not enough data
8.2
1162
|
Verified
Customer Information
Not enough data
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Predictions
Not enough data
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Platform
Not enough data
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Generative AI
Not enough data
7.3
169
Not enough data
7.3
167
Agentic AI - Customer Success
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Administration
Not enough data
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Knowledge Management
Not enough data
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Compliance
Not enough data
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Customer Support
Not enough data
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Data Security
Not enough data
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Administration
Not enough data
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Generative AI
Not enough data
7.5
147
Channels
Not enough data
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Design
Not enough data
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Generative AI
Not enough data
7.4
110
Not enough data
7.5
109
Usability
Not enough data
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Reporting
Not enough data
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Generative AI
Not enough data
7.6
178
Not enough data
7.6
179
Quality Assurance
Not enough data
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Engagement
Not enough data
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Performance
Not enough data
8.6
66
Not enough data
8.8
66
Generative AI
Not enough data
7.7
57
Not enough data
7.9
58
Channels
Not enough data
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Generative AI
Not enough data
7.0
216
Functions
Not enough data
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Agentic AI - Contact Center
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Administrative
Not enough data
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Platform Basics
8.5
76
Not enough data
8.4
78
Not enough data
9.0
74
Not enough data
Platform Content
8.1
71
Not enough data
7.6
52
Not enough data
7.8
55
Not enough data
Platform Additional Functionality
8.6
73
Not enough data
7.2
57
Not enough data
8.6
70
Not enough data
8.4
66
Not enough data
8.2
59
Not enough data
Workforce Management
8.8
35
|
Verified
7.9
56
7.9
32
|
Verified
7.9
56
8.7
36
|
Verified
7.4
55
8.4
32
|
Verified
7.8
55
5.2
17
7.6
55
Administration
7.8
34
|
Verified
8.2
56
8.0
33
|
Verified
8.3
55
8.5
35
|
Verified
8.4
55
8.4
35
|
Verified
7.6
54
8.7
35
|
Verified
7.7
54
Conversational Platform
Not enough data
8.5
101
Not enough data
8.6
99
Not enough data
8.0
98
Not enough data
8.2
101
Support Automation
Not enough data
8.1
99
Not enough data
8.1
98
Not enough data
8.0
99
Not enough data
7.9
96
Generative AI
Not enough data
7.4
94
Not enough data
7.4
93
Customer Support
8.5
8
8.3
142
7.5
8
7.9
137
7.7
8
8.2
137
Automation
8.1
8
8.2
140
8.3
8
8.2
141
7.9
8
8.1
140
Artificial Intelligence
8.3
8
7.6
135
7.7
8
7.6
135
7.5
8
7.3
132
Generative AI
Not enough data
7.7
107
Not enough data
7.7
106
Not enough data
7.7
107
Communication
Not enough data
8.5
309
|
Verified
Not enough data
8.6
328
|
Verified
Not enough data
8.4
274
|
Verified
Not enough data
8.5
276
|
Verified
Not enough data
7.8
159
Internal Use
Not enough data
8.3
816
|
Verified
Not enough data
8.3
295
|
Verified
Not enough data
8.5
287
|
Verified
Not enough data
8.4
317
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.7
321
|
Verified
Generative AI
Not enough data
7.2
126
Self-Service Experience
Not enough data
8.6
591
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Self-Service Platform
Not enough data
8.4
222
Not enough data
8.6
227
Not enough data
7.6
198
Not enough data
8.5
214
Agentic AI - Customer Self-Service
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Generative AI
Not enough data
7.9(won by default)
52
Not enough data
7.9(won by default)
52
Process
Not enough data
8.6(won by default)
242
Not enough data
8.6(won by default)
262
Not enough data
8.3(won by default)
223
Channels
Not enough data
8.8(won by default)
271
Not enough data
8.4(won by default)
246
Not enough data
8.5(won by default)
229
Not enough data
8.6(won by default)
230
Not enough data
8.6(won by default)
212
Insight
Not enough data
8.6(won by default)
228
Not enough data
8.8(won by default)
263
Not enough data
8.5(won by default)
202
Not enough data
8.7(won by default)
250
Generative AI
Not enough data
8.0
79
Not enough data
7.9
80
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Platform
8.3
63
Not enough data
8.3
61
Not enough data
8.6
54
Not enough data
9.2
63
Not enough data
8.9
63
Not enough data
7.0
59
Not enough data
8.4
62
Not enough data
8.4
62
Not enough data
Workforce Management Platform Features
8.6
70
Not enough data
9.0
73
Not enough data
8.8
71
Not enough data
8.5
71
Not enough data
8.0
66
Not enough data
7.9
64
Not enough data
8.6
67
Not enough data
8.4
69
Not enough data
6.3
60
Not enough data
7.6
64
Not enough data
Categories
Categories
Shared Categories
Assembled WFM and Salesforce Service Cloud are categorized as Customer Service Automation and Contact Center Workforce
Unique Categories
Assembled WFM is categorized as Employee Scheduling and Workforce Management
Salesforce Service Cloud is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Customer Success, Live Chat, Help Desk, Enterprise Feedback Management, Contact Center, and Customer Self-Service
Reviews
Reviewers' Company Size
Assembled WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
12.9%
Consumer Services
12.2%
Information Technology and Services
11.6%
Computer Software
11.6%
Retail
8.2%
Other
43.5%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.7%
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