# Artera vs Trillian Comparison | | Artera | Trillian | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.4 out of 5 | | **Total Reviews** | 89 | 123 | | **Largest Market Segment** | Mid-Market (66.3% of reviews) | Small-Business (50.4% of reviews) | | **Entry Level Price** | No pricing available | $3.33 1 User Per Month | --- ## Top Pros & Cons ### Artera Pros: - Communication (8 reviews) - Ease of Use (8 reviews) Cons: - Messaging Issues (6 reviews) - Limited Features (3 reviews) ### Trillian Pros: - Ease of Use (5 reviews) - Communication (4 reviews) Cons: - Limited Features (3 reviews) - Not User-Friendly (3 reviews) --- ## Ratings Comparison | Rating | Artera | Trillian | |---|---|---| | **Meets Requirements** | 9.6 (75 reviews) | 9.2 (113 reviews) | | **Ease of Use** | 9.7 (75 reviews) | 9.2 (113 reviews) | | **Ease of Setup** | 9.0 (30 reviews) | 9.2 (43 reviews) | | **Ease of Admin** | 9.3 (29 reviews) | 9.1 (35 reviews) | | **Quality of Support** | 9.7 (69 reviews) | 8.8 (82 reviews) | | **Has the product been a good partner in doing business?** | 9.8 (28 reviews) | 9.5 (30 reviews) | | **Product Direction (% positive)** | 9.4 (74 reviews) | 6.7 (108 reviews) | --- ## Pricing ### Artera #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Trillian #### Entry-Level Pricing Plan: Individuals Price: $3.33 1 User Per Month Description: For power users who want the best Trillian has to offer. All of the bells and whistles are unlocked for your chatting enjoyment. Not recommended for business or healthcare. Key Features: - Free Windows, Mac, and Linux desktop clients - Free iOS and Android mobile clients - Optionally chat right in the web browser [Browse all 3 editions](https://www.g2.com/products/trillian/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Clinical Communication and Collaboration | Product | Score | Reviews | |---|---|---| | **Artera** | N/A | N/A | | **Trillian** | 7.6/10 | 7 | #### Collaboration | Feature | Artera | Trillian | |---|---|---| | **Modules** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | #### Communication | Feature | Artera | Trillian | |---|---|---| | **Security** | Not enough data | 7.7 (5 reviews) | | **Health Care Messages** | Not enough data | 8.1 (6 reviews) | | **Alarms** | Not enough data | Not enough data | | **Messaging** | Not enough data | 8.3 (7 reviews) | | **Telephone** | Not enough data | Feature Not Available | | **Notifications** | Not enough data | 7.9 (7 reviews) | #### Patient Management | Feature | Artera | Trillian | |---|---|---| | **Staff Scheduling** | Not enough data | Feature Not Available | | **Patient Retention** | Not enough data | Feature Not Available | | **CDI (Clinical Document Improvement)** | Not enough data | Feature Not Available | #### Operations | Feature | Artera | Trillian | |---|---|---| | **Correspondance Variety** | Not enough data | Not enough data | | **Data Sharing** | Not enough data | Not enough data | | **Cross Platform Support** | Not enough data | 6.7 (5 reviews) | | **Routing** | Not enough data | Not enough data | | **Health Care IT Integration** | Not enough data | 7.3 (5 reviews) | | **Analytics and Reporting** | Not enough data | Not enough data | | **Messaging Security** | Not enough data | 7.3 (5 reviews) | ### Business Instant Messaging | Product | Score | Reviews | |---|---|---| | **Artera** | N/A | N/A | | **Trillian** | 8.5/10 | 53 | #### Business Instant Messaging | Feature | Artera | Trillian | |---|---|---| | **File Sharing** | Not enough data | 8.3 (39 reviews) | | **Notifications** | Not enough data | 9.2 (48 reviews) | | **Search** | Not enough data | 8.0 (34 reviews) | #### Business Instant Messaging | Feature | Artera | Trillian | |---|---|---| | **Audio Conferencing** | Not enough data | 8.1 (18 reviews) | | **Video Conferencing** | Not enough data | 8.3 (13 reviews) | #### Business Instant Messaging | Feature | Artera | Trillian | |---|---|---| | **Mobile Application** | Not enough data | 9.3 (40 reviews) | | **Web Application** | Not enough data | 9.4 (39 reviews) | | **Integrations** | Not enough data | 7.7 (22 reviews) | #### Generative AI - Business Instant Messaging | Feature | Artera | Trillian | |---|---|---| | **Text Summarization** | Not enough data | Not enough data | #### AI - Business Instant Messaging | Feature | Artera | Trillian | |---|---|---| | **AI Powered Search** | Not enough data | Not enough data | | **Smart Notifications** | Not enough data | Not enough data | | **AI Powered Language Translation** | Not enough data | Not enough data | | **Content Generation** | Not enough data | Not enough data | #### Agentic AI - Business Instant Messaging | Feature | Artera | Trillian | |---|---|---| | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | ### Patient Relationship Management (PRM) | Product | Score | Reviews | |---|---|---| | **Artera** | 8.3/10 | 6 | | **Trillian** | N/A | N/A | #### Information Flow | Feature | Artera | Trillian | |---|---|---| | **Patient Case Management** | Feature Not Available | Not enough data | | **Referrals Management** | Not enough data | Not enough data | | **Records Management** | Not enough data | Not enough data | #### Patient Experience | Feature | Artera | Trillian | |---|---|---| | **Dashboards & Reporting** | Not enough data | Not enough data | | **Team Management** | Not enough data | Not enough data | | **Secure Communications** | 8.3 (5 reviews) | Not enough data | | **Patient Experience Management** | Not enough data | Not enough data | ### HIPAA Compliant Messaging | Product | Score | Reviews | |---|---|---| | **Artera** | 9.8/10 | 53 | | **Trillian** | 9.7/10 | 10 | #### Platform | Feature | Artera | Trillian | |---|---|---| | **User Authorization - HIPAA Compliant Messaging** | 9.6 (44 reviews) | 9.8 (9 reviews) | | **Compliant Texting - HIPAA Compliant Messaging** | 9.8 (45 reviews) | 9.8 (9 reviews) | | **Compliant Emailing - HIPAA Compliant Messaging** | 9.8 (35 reviews) | Feature Not Available | | **Clinical Communication - HIPAA Compliance** | 9.8 (38 reviews) | 9.6 (8 reviews) | | **HIPAA Compliance - HIPAA Compliant Messaging** | 9.8 (45 reviews) | 9.6 (9 reviews) | | **Operating Systems - HIPAA Compliant Messaging** | 9.8 (43 reviews) | 9.8 (8 reviews) | | **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 9.8 (8 reviews) | | **Workflow Enhancement - HIPAA Compliant Messaging** | 9.8 (41 reviews) | 9.6 (9 reviews) | ### Healthcare Analytics | Product | Score | Reviews | |---|---|---| | **Artera** | N/A | N/A | | **Trillian** | N/A | N/A | #### Data Management | Feature | Artera | Trillian | |---|---|---| | **Data Warehouse** | Not enough data | Not enough data | | **Data Analysis** | Not enough data | Not enough data | | **Data Capture** | Not enough data | Not enough data | | **Data Integration** | Not enough data | Not enough data | | **Integration with Wearable Devices** | Feature Not Available | Not enough data | | **Interoperability** | Not enough data | Not enough data | | **Security and Privacy Controls** | Not enough data | Not enough data | | **Data Querying** | Not enough data | Not enough data | #### Analytic Tools - Healthcare Analytics | Feature | Artera | Trillian | |---|---|---| | **Data Visualization** | Not enough data | Not enough data | | **Cost Analysis** | Feature Not Available | Not enough data | | **Real-Time Analysis** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Patient Risk Scoring** | Feature Not Available | Not enough data | | **Natural Language Processing (NLP)** | Not enough data | Not enough data | ### Patient Intake | Product | Score | Reviews | |---|---|---| | **Artera** | N/A | N/A | | **Trillian** | N/A | N/A | #### Patient Convenience | Feature | Artera | Trillian | |---|---|---| | **Tablets and Kiosks** | Not enough data | Not enough data | | **Payment Collection** | Not enough data | Not enough data | | **Form Workflow** | Not enough data | Not enough data | | **Patient Check-in** | Not enough data | Not enough data | | **Mobile Patient Intake** | Not enough data | Not enough data | #### Administration | Feature | Artera | Trillian | |---|---|---| | **Patient Data Transfer** | Not enough data | Not enough data | | **HIPAA Compliance** | Not enough data | Not enough data | | **Insurance Credentialing** | Not enough data | Not enough data | | **ID Verification** | Not enough data | Not enough data | | **Appointment Scheduler Integration** | Not enough data | Not enough data | | **E-Signature** | Not enough data | Not enough data | ### Patient Engagement | Product | Score | Reviews | |---|---|---| | **Artera** | 9.5/10 | 68 | | **Trillian** | N/A | N/A | #### Patient-Centered Functions | Feature | Artera | Trillian | |---|---|---| | **Online Presence Management** | 9.5 (29 reviews) | Not enough data | | **Patient Feedback Management** | 9.5 (31 reviews) | Not enough data | | **Patient Portal** | Not enough data | Not enough data | | **Patient Communications** | 9.3 (15 reviews) ✓ Verified | Not enough data | | **Integration with Wearables** | Feature Not Available | Not enough data | #### Operations | Feature | Artera | Trillian | |---|---|---| | **Workflow Management** | 9.7 (52 reviews) ✓ Verified | Not enough data | | **Interoperability** | 9.7 (48 reviews) ✓ Verified | Not enough data | | **Digital Intake Forms** | 9.5 (24 reviews) | Not enough data | | **Engagement Measuring** | 9.4 (32 reviews) ✓ Verified | Not enough data | | **Patient Satisfaction Management** | Not enough data | Not enough data | | **EHR Integration** | Not enough data | Not enough data | | **IPC Systems Integration** | Not enough data | Not enough data | #### Generative AI | Feature | Artera | Trillian | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **Artera** | N/A | N/A | | **Trillian** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | Artera | Trillian | |---|---|---| | **Voice Recognition** | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | Artera | Trillian | |---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | Artera | Trillian | |---|---|---| | **Encrypted communication** | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | Artera | Trillian | |---|---|---| | **Cross platform compatibility** | Feature Not Available | Not enough data | ### AI Patient Engagement & Operations | Product | Score | Reviews | |---|---|---| | **Artera** | N/A | N/A | | **Trillian** | N/A | N/A | #### Patient Communication & Engagement | Feature | Artera | Trillian | |---|---|---| | **Personalized Patient Outreach** | Not enough data | Not enough data | | **Intelligent Chatbots & Virtual Assistants** | Not enough data | Not enough data | | **Two-Way Patient Messaging** | Not enough data | Not enough data | | **AI-Powered Appointment Reminders** | Not enough data | Not enough data | #### Scheduling & Access Optimization | Feature | Artera | Trillian | |---|---|---| | **Self-Service Appointment Scheduling** | Not enough data | Not enough data | | **Digital Intake & Pre-Visit Forms** | Not enough data | Not enough data | | **AI-Based Scheduling Optimization** | Not enough data | Not enough data | | **Waitlist & Cancellation Management** | Not enough data | Not enough data | #### Care Coordination & Automation | Feature | Artera | Trillian | |---|---|---| | **Risk Stratification & Patient Prioritization** | Feature Not Available | Not enough data | | **Automated Care Pathway Guidance** | Not enough data | Not enough data | | **Referral Management** | Feature Not Available | Not enough data | #### Operational Intelligence & Integration | Feature | Artera | Trillian | |---|---|---| | **Predictive No-Show Analytics** | Feature Not Available | Not enough data | | **EHR & Practice Management Integration** | Not enough data | Not enough data | | **Operational Performance Dashboards** | Not enough data | Not enough data | ### Appointment Reminder | Product | Score | Reviews | |---|---|---| | **Artera** | 10.0/10 | 6 | | **Trillian** | N/A | N/A | #### Features | Feature | Artera | Trillian | |---|---|---| | **Standalone Booking** | Not enough data | Not enough data | | **Integrated App** | Not enough data | Not enough data | | **SMS** | 10.0 (5 reviews) | Not enough data | | **Email** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | | **Confirmation and Cancellation** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) **Unique to Artera (8):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Healthcare Analytics Software](https://www.g2.com/categories/healthcare-analytics), [Patient Intake Software](https://www.g2.com/categories/patient-intake), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling), [Appointment Reminder Software](https://www.g2.com/categories/appointment-reminder), [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) **Unique to Trillian (2):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Clinical Communication and Collaboration Software](https://www.g2.com/categories/clinical-communication-and-collaboration) --- ## Reviewer Demographics ### By Company Size | Segment | Artera | Trillian | |---|---|---| | **Small-Business** | 13.8% | 50.4% | | **Mid-Market** | 66.3% | 40.5% | | **Enterprise** | 20.0% | 9.1% | ### By Industry #### Artera - **Hospital & Health Care:** 45.6% - **Medical Practice:** 39.2% - **Health, Wellness and Fitness:** 8.9% - **Mental Health Care:** 2.5% - **Telecommunications:** 1.3% - **Non-Profit Organization Management:** 1.3% - **Consumer Services:** 1.3% #### Trillian - **Computer Software:** 9.9% - **Information Technology and Services:** 9.1% - **Higher Education:** 5.0% - **Hospital & Health Care:** 5.0% - **Accounting:** 4.1% - **Mental Health Care:** 4.1% - **Education Management:** 3.3% - **Executive Office:** 3.3% - **Telecommunications:** 3.3% - **Staffing and Recruiting:** 3.3% - **Other:** 49.6% --- ## Alternatives ### Alternatives to Artera - [Luma Health](https://www.g2.com/products/luma-health/reviews) — 4.8/5 stars (84 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) — 4.3/5 stars (169 reviews) - [Klara](https://www.g2.com/products/klara/reviews) — 4.6/5 stars (112 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews) - [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (577 reviews) - [Epic](https://www.g2.com/products/epic/reviews) — 4.2/5 stars (937 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews) - [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (415 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4096 reviews) ### Alternatives to Trillian - [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39117 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19112 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews) - [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (577 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56433 reviews) - [Mattermost](https://www.g2.com/products/mattermost/reviews) — 4.3/5 stars (368 reviews) - [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) — 4.5/5 stars (195 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18903 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48081 reviews) --- ## Top Discussions ### Artera - Title: [Can you create group chats with your staff members](https://www.g2.com/discussions/24881-can-you-create-group-chats-with-your-staff-members) — 2 comments, 1 upvote > **Top comment:** "No, not that I'm aware of. You are just able to "tag" team members in reminders that you need them to look at." - Title: [Is there a way to see if pts have viewed the messages?](https://www.g2.com/discussions/is-there-a-way-to-see-if-pts-have-viewed-the-messages) — 2 comments, 1 upvote > **Top comment:** "No, there is not" - Title: [I know that we can send internal messages but im not really sure how.](https://www.g2.com/discussions/i-know-that-we-can-send-internal-messages-but-im-not-really-sure-how) — 2 comments, 1 upvote > **Top comment:** "If you’re referring to notifying another coworker of a message sent from a patient you can tag their name with the @ symbol " - Title: [How does well health make money?](https://www.g2.com/discussions/how-does-well-health-make-money) — 1 comment > **Top comment:** "www heb com survey https://www.naturalhealthscam.com/www-heb-com-survey/" - Title: [What does well app do?](https://www.g2.com/discussions/what-does-well-app-do) — 1 comment > **Top comment:** "Gives a secure way to text patients, about appointments, different events our clinic offers, reminders to bring insurance, id, ect to appointments. It also..." ### Trillian - Title: [They are effective and professional](https://www.g2.com/discussions/they-are-effective-and-professional) — 2 comments, 2 upvotes > **Top comment:** "We can easily use this app" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/artera-vs-trillian)