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Compare Artera and Trillian 
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At a Glance
Market Segments
Mid-Market (66.7% of reviews)
Small-Business (49.2% of reviews)
Entry-Level Pricing
No pricing available
$3.33 1 User Per Month
Artera
Star Rating
(70)4.9 out of 5
Market Segments
Mid-Market (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ArteraTrillian
Star Rating
(120)4.4 out of 5
Market Segments
Small-Business (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
$3.33 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Trillian excels in its "Business Instant Messaging" feature, providing a reliable platform for team communication, while Artera's messaging capabilities are noted for their "HIPAA Compliant Messaging," ensuring secure communication in healthcare settings.
- Reviewers mention that Artera shines in "Patient Case Management" and "Patient Feedback Management," making it a preferred choice for healthcare professionals, whereas Trillian is more focused on general business communication and lacks specialized healthcare features.
- G2 users highlight Trillian's ease of use with a score of 9.2, which is slightly lower than Artera's impressive 9.8, indicating that Artera may offer a more intuitive user experience for its target audience.
- Users on G2 report that Artera's "Quality of Support" is rated at 9.7, significantly higher than Trillian's 8.8, suggesting that Artera provides more effective customer service and support for its users.
- Reviewers say that Trillian's "File Sharing" feature is rated at 8.3, which is a point of concern for users who require robust file management capabilities, while Artera does not specifically highlight this feature, focusing instead on healthcare compliance and communication.
- Users report that both products have strong "HIPAA Compliance," but Artera's additional features like "Compliant Texting" and "Clinical Communication" are particularly beneficial for healthcare organizations, making it a more suitable choice for those in the medical field.
Pricing
Entry-Level Pricing
Artera
No pricing availableTrillian
Individuals
$3.33
1 User Per Month
For power users who want the best Trillian has to offer. All of the bells and whistles are unlocked for your chatting enjoyment. Not recommended for business or healthcare.
- Free Windows, Mac, and Linux desktop clients
- Free iOS and Android mobile clients
- Optionally chat right in the web browser
Free Trial
Artera
No trial information availableTrillian
Free Trial is available
Ratings
Meets Requirements
9.7
62
9.3
111
Ease of Use
9.8
62
9.2
111
Ease of Setup
9.6
20
9.3
41
Ease of Admin
9.6
20
9.1
35
Quality of Support
9.7
57
8.9
80
Has the product been a good partner in doing business?
9.9
19
9.5
30
Product Direction (% positive)
9.4
62
6.8
106
Features by Category
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
7.7
5
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
8.3
7
Not enough data
Feature Not Available
Not enough data
7.9
7
Patient Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.3
5
Business Instant Messaging
Not enough data
8.4
38
Not enough data
9.2
48
Not enough data
8.0
35
Business Instant Messaging
Not enough data
8.3
20
Not enough data
8.5
14
Business Instant Messaging
Not enough data
9.3
41
Not enough data
9.4
38
Not enough data
7.8
22
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Information Flow
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.6
43
9.8
9
9.8
43
9.8
9
9.8
35
Feature Not Available
9.8
38
9.6
8
9.8
43
9.6
9
9.8
42
9.8
8
Feature Not Available
9.8
8
9.8
39
9.6
9
Patient-Centered Functions
9.5
29
Not enough data
9.5
31
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations
9.8
47
|
Verified
Not enough data
9.7
47
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
30
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Artera and Trillian are categorized as HIPAA Compliant Messaging
Unique Categories
Artera is categorized as Patient Engagement, Patient Relationship Management (PRM), Appointment Reminder, and AI Voice Assistants
Trillian is categorized as Business Instant Messaging and Clinical Communication and Collaboration
Reviews
Reviewers' Company Size
Artera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trillian
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Medical Practice
45.5%
Hospital & Health Care
40.9%
Health, Wellness and Fitness
9.1%
Telecommunications
1.5%
Non-Profit Organization Management
1.5%
Other
1.5%
Computer Software
10.1%
Information Technology and Services
9.2%
Higher Education
6.7%
Hospital & Health Care
5.0%
Mental Health Care
4.2%
Other
64.7%
Discussions
Can you create group chats with your staff members
2 Comments
SA
Yes, you can create staff user groups which allows you to group chat/mention multiple staff members at once. i.e. "billing group" "front desk" "covid triage...Read more
I know that we can send internal messages but im not really sure how.
2 Comments
MP
If you’re referring to notifying another coworker of a message sent from a patient you can tag their name with the @ symbol Read more
Trillian has no more discussions with answers
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