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Compare Artera and Trillian 
Featured Products
At a Glance
Market Segments
Mid-Market (66.2% of reviews)
Small-Business (49.2% of reviews)
Entry-Level Pricing
No pricing available
$3.33 1 User Per Month
Artera
Star Rating
(74)4.9 out of 5
Market Segments
Mid-Market (66.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ArteraTrillian
Star Rating
(120)4.4 out of 5
Market Segments
Small-Business (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
$3.33 1 User Per Month
Free Trial is available
Browse all 3 pricing plansArtera vs Trillian
When assessing the two solutions, reviewers found Artera easier to use, set up, and administer. Reviewers also preferred doing business with Artera overall.
- Reviewers felt that Artera meets the needs of their business better than Trillian.
- When comparing quality of ongoing product support, reviewers felt that Artera is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Artera over Trillian.
Pricing
Entry-Level Pricing
Artera
No pricing availableTrillian
Individuals
$3.33
1 User Per Month
For power users who want the best Trillian has to offer. All of the bells and whistles are unlocked for your chatting enjoyment. Not recommended for business or healthcare.
- Free Windows, Mac, and Linux desktop clients
- Free iOS and Android mobile clients
- Optionally chat right in the web browser
Free Trial
Artera
No trial information availableTrillian
Free Trial is available
Ratings
Meets Requirements
9.7
64
9.3
111
Ease of Use
9.8
64
9.2
111
Ease of Setup
9.5
22
9.3
41
Ease of Admin
9.6
22
9.1
35
Quality of Support
9.7
59
8.9
80
Has the product been a good partner in doing business?
9.9
20
9.5
30
Product Direction (% positive)
9.5
64
6.8
106
Features by Category
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
7.7
5
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
8.3
7
Not enough data
Feature Not Available
Not enough data
7.9
7
Patient Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.3
5
Business Instant Messaging
Not enough data
8.4
38
Not enough data
9.2
48
Not enough data
8.0
35
Business Instant Messaging
Not enough data
8.3
20
Not enough data
8.5
14
Business Instant Messaging
Not enough data
9.3
41
Not enough data
9.4
38
Not enough data
7.8
22
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Information Flow
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.6
44
9.8
9
9.8
44
9.8
9
9.8
35
Feature Not Available
9.8
38
9.6
8
9.8
44
9.6
9
9.8
43
9.8
8
Feature Not Available
9.8
8
9.8
40
9.6
9
Patient Convenience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient-Centered Functions
9.5
29
Not enough data
9.5
31
Not enough data
Not enough data
Not enough data
10.0
6
|
Verified
Not enough data
Not enough data
Not enough data
Operations
9.8
48
|
Verified
Not enough data
9.7
48
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
30
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Artera and Trillian are categorized as HIPAA Compliant Messaging
Unique Categories
Artera is categorized as AI Voice Assistants, Appointment Reminder, Patient Engagement, Patient Relationship Management (PRM), Patient Intake, and Patient Scheduling
Trillian is categorized as Business Instant Messaging and Clinical Communication and Collaboration
Reviews
Reviewers' Company Size
Artera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trillian
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Medical Practice
44.1%
Hospital & Health Care
42.6%
Health, Wellness and Fitness
8.8%
Telecommunications
1.5%
Non-Profit Organization Management
1.5%
Other
1.5%
Computer Software
10.1%
Information Technology and Services
9.2%
Higher Education
6.7%
Hospital & Health Care
5.0%
Mental Health Care
4.2%
Other
64.7%
Discussions
I know that we can send internal messages but im not really sure how.
2 Comments
MP
If you’re referring to notifying another coworker of a message sent from a patient you can tag their name with the @ symbol Read more
Can you create group chats with your staff members
2 Comments
SA
Yes, you can create staff user groups which allows you to group chat/mention multiple staff members at once. i.e. "billing group" "front desk" "covid triage...Read more
Trillian has no more discussions with answers
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