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At a Glance
Market Segments
Mid-Market (40.1% of reviews)
Small-Business (49.3% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 user/month
Apty
Star Rating
(146)4.7 out of 5
Market Segments
Mid-Market (40.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AptyFront
Star Rating
(2,393)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Front and Apty have a strong overall rating of 4.7, indicating high satisfaction among users, but Front has a significantly larger number of reviews (2281) compared to Apty (137), suggesting a more established user base.
- Reviewers mention that Front is particularly favored by small businesses, with 49.4% of reviews coming from this segment, while Apty is more popular among mid-market companies, capturing 40.1% of its reviews from that demographic.
- Users on G2 highlight that Apty excels in quality of support, scoring 9.6 compared to Front's 9.1, with many reviewers praising Apty's responsive customer service and comprehensive assistance during onboarding.
- Reviewers say that Apty outperforms Front in knowledge base resources, scoring 9.1 versus Front's 8.2, with users appreciating Apty's extensive library of searchable articles and community forums that facilitate user engagement and problem-solving.
- Users report that while both products have similar ease of use scores (9.1), Apty slightly edges out Front in ease of setup (9.0 vs. 8.8), with reviewers noting that Apty's intuitive interface simplifies the initial configuration process.
- G2 users mention that Front shines in automation features, scoring 8.3 compared to Apty's 7.6, with specific praise for Front's ability to streamline workflows and enhance productivity through its automation capabilities.
Pricing
Entry-Level Pricing
Apty
No pricing availableFront
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Apty
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
9.2
110
9.1
1,890
Ease of Use
9.1
111
9.1
1,906
Ease of Setup
9.0
88
8.8
688
Ease of Admin
9.0
84
8.9
471
Quality of Support
9.6
109
9.1
1,625
Has the product been a good partner in doing business?
9.5
84
9.2
457
Product Direction (% positive)
9.5
96
9.3
1,778
Features by Category
Ticket and Case Management
Not enough data
8.8
264
|
Verified
Not enough data
8.9
261
|
Verified
Not enough data
8.9
282
|
Verified
Not enough data
8.8
279
|
Verified
Not enough data
8.8
242
|
Verified
Not enough data
9.0
305
Not enough data
9.2
282
|
Verified
Not enough data
8.7
257
|
Verified
Generative AI
Not enough data
7.8
63
Not enough data
8.3
64
Agentic AI - Help Desk
Not enough data
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Communication Channels
Not enough data
8.7
232
|
Verified
Not enough data
9.2
273
|
Verified
Not enough data
8.7
231
|
Verified
Not enough data
8.3
208
|
Verified
Not enough data
7.8
131
Platform
Not enough data
8.3
216
|
Verified
Not enough data
8.3
285
|
Verified
Not enough data
8.8
258
|
Verified
Not enough data
8.6
231
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
8.3
236
|
Verified
User Analysis
8.6
52
Not enough data
8.9
57
Not enough data
User Support
8.9
57
Not enough data
8.6
46
Not enough data
8.5
48
Not enough data
Walkthrough Type
8.8
53
Not enough data
9.2
58
Not enough data
Platform Basics - Digital Adoption Platform
8.3
5
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
8.3
5
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.9
625
Not enough data
8.5
526
Not enough data
7.9
474
Design
Not enough data
8.8
648
Not enough data
8.2
530
Not enough data
8.8
743
Not enough data
8.8
705
Not enough data
8.7
562
Generative AI
Not enough data
7.8
189
Not enough data
8.0
189
Usability
Not enough data
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Reporting
Not enough data
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Generative AI
Not enough data
7.7
37
Not enough data
7.8
38
Inbox Tools
Not enough data
9.3
805
Not enough data
8.9
812
Not enough data
9.1
791
Not enough data
9.0
830
Coordination Tools
Not enough data
8.5
725
Not enough data
8.7
705
Not enough data
8.7
644
Software Options
Not enough data
9.3
790
Not enough data
8.6
722
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Conversational Platform
Not enough data
8.8
489
Not enough data
8.8
383
Not enough data
8.7
383
Not enough data
8.8
341
Support Automation
Not enough data
8.7
410
Not enough data
8.9
413
Not enough data
8.7
375
Not enough data
8.6
325
Generative AI
Not enough data
8.1
109
Not enough data
8.3
109
Sorting & Filtering
Not enough data
8.3
233
Not enough data
9.0
235
Not enough data
7.6
223
Not enough data
8.4
225
Integrations
Not enough data
8.0
215
Not enough data
8.4
224
Not enough data
7.4
205
Time Management
Not enough data
9.0
226
Not enough data
8.7
221
Not enough data
9.3
232
Generative AI
Not enough data
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
Not enough data
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Communication
Not enough data
8.7
214
|
Verified
Not enough data
8.9
261
|
Verified
Not enough data
8.9
203
Not enough data
8.9
226
|
Verified
Not enough data
8.8
147
Internal Use
Not enough data
8.3
285
|
Verified
Not enough data
9.2
278
|
Verified
Not enough data
8.9
190
Not enough data
8.8
216
Not enough data
9.5
282
|
Verified
Not enough data
8.8
216
|
Verified
Generative AI
Not enough data
7.7
31
Self-Service Experience
9.1
29
8.2
53
8.9
27
8.4
51
8.6
23
7.9
51
8.0
9
8.2
49
8.2
13
8.3
48
Self-Service Platform
8.8
14
8.0
48
7.6
13
8.3
48
7.4
11
8.0
48
8.8
12
8.1
46
Agentic AI - Customer Self-Service
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Generative AI
Not enough data
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Process
Not enough data
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Channels
Not enough data
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Insight
Not enough data
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Generative AI
Not enough data
7.5
29
Not enough data
7.6
30
Categories
Categories
Shared Categories
Apty and Front are categorized as Customer Self-Service
Unique Categories
Apty is categorized as Digital Adoption Platform
Reviews
Reviewers' Company Size
Apty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.1%
Computer Software
10.2%
Construction
4.4%
Real Estate
2.9%
Financial Services
2.9%
Other
36.5%
Logistics and Supply Chain
10.1%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.0%
Discussions
Does Apty Support multiple applications? Is there flexibility to link between applications?
2 Comments
ME
We have one Apty account and use it on two separate platforms. Physical links to other platforms can be done by use of 'Launchers' or by including links to...Read more
We have our own internal application. Will Apty work on it?
2 Comments
ME
Yes. This is how we use Apty ourselves. Read more
Is there any way through which I can go back to the Previous Step??
1 Comment
AL
Hi Abhinav,
You can use ALT+P to take a workflow one step backwards. However, please note that this does not work 100% of the time as the underlying...Read more
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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