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At a Glance
Market Segments
Mid-Market (40.1% of reviews)
Small-Business (49.3% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 user/month
Apty
Star Rating
(146)4.7 out of 5
Market Segments
Mid-Market (40.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AptyFront
Star Rating
(2,404)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both Front and Apty have received high satisfaction ratings, with users appreciating the overall quality of both platforms. However, Front stands out with a significantly larger number of reviews, indicating a broader user base and more consistent feedback.
- Users say that Front excels in team collaboration features, particularly its shared inbox functionality, which helps keep communications organized and prevents duplicate replies. This feature is frequently highlighted as a major advantage for teams working together.
- Reviewers mention that Apty shines in its ease of use and quick setup process, making it a favorite among administrators. Users appreciate the intuitive design and the clarity of in-app guidance, which simplifies the creation and management of training content.
- According to verified reviews, Front's automation features are praised for enhancing workflow efficiency, allowing users to assign tasks seamlessly. This capability is particularly beneficial for teams looking to streamline their communication processes.
- Users highlight that Apty provides excellent support, with many noting the helpfulness of the implementation team and ongoing assistance. This level of support is crucial for organizations that may face challenges during the onboarding process.
- Reviewers indicate that while both platforms are user-friendly, Apty's training content creation is noted for its accessibility, allowing users to quickly access necessary resources. This feature is especially valuable for organizations focused on continuous learning and development.
Pricing
Entry-Level Pricing
Apty
No pricing availableFront
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Apty
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
9.2
110
9.1
1,897
Ease of Use
9.1
111
9.1
1,913
Ease of Setup
9.0
88
8.8
695
Ease of Admin
9.0
84
8.9
474
Quality of Support
9.6
109
9.1
1,632
Has the product been a good partner in doing business?
9.5
84
9.2
460
Product Direction (% positive)
9.5
96
9.3
1,784
Features by Category
Ticket and Case Management
Not enough data
8.8
267
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
286
|
Verified
Not enough data
8.8
282
|
Verified
Not enough data
8.9
245
|
Verified
Not enough data
9.0
308
Not enough data
9.2
285
|
Verified
Not enough data
8.7
260
|
Verified
Generative AI
Not enough data
7.8
63
Not enough data
8.3
64
Agentic AI - Help Desk
Not enough data
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Communication Channels
Not enough data
8.7
235
|
Verified
Not enough data
9.2
276
|
Verified
Not enough data
8.7
234
|
Verified
Not enough data
8.3
211
|
Verified
Not enough data
7.8
134
Platform
Not enough data
8.3
219
|
Verified
Not enough data
8.4
290
|
Verified
Not enough data
8.8
261
|
Verified
Not enough data
8.6
234
|
Verified
Not enough data
8.3
233
|
Verified
Not enough data
8.3
239
|
Verified
User Analysis
8.6
52
Not enough data
8.9
57
Not enough data
User Support
8.9
57
Not enough data
8.6
46
Not enough data
8.5
48
Not enough data
Walkthrough Type
8.8
53
Not enough data
9.2
58
Not enough data
Platform Basics - Digital Adoption Platform
8.3
5
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
8.3
5
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.9
625
Not enough data
8.5
526
Not enough data
7.9
475
Design
Not enough data
8.8
649
Not enough data
8.2
531
Not enough data
8.8
744
Not enough data
8.8
706
Not enough data
8.7
562
Generative AI
Not enough data
7.8
189
Not enough data
8.0
189
Usability
Not enough data
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Reporting
Not enough data
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Generative AI
Not enough data
7.7
37
Not enough data
7.8
38
Inbox Tools
Not enough data
9.3
806
Not enough data
8.9
813
Not enough data
9.1
791
Not enough data
9.0
831
Coordination Tools
Not enough data
8.5
726
Not enough data
8.7
706
Not enough data
8.7
645
Software Options
Not enough data
9.3
791
Not enough data
8.6
723
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Conversational Platform
Not enough data
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Support Automation
Not enough data
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Generative AI
Not enough data
8.1
109
Not enough data
8.3
109
Sorting & Filtering
Not enough data
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Integrations
Not enough data
8.0
217
Not enough data
8.4
227
Not enough data
7.4
207
Time Management
Not enough data
9.0
229
Not enough data
8.7
223
Not enough data
9.3
234
Generative AI
Not enough data
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
Not enough data
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Communication
Not enough data
8.8
218
|
Verified
Not enough data
8.9
265
|
Verified
Not enough data
8.9
207
Not enough data
8.9
230
|
Verified
Not enough data
8.8
151
Internal Use
Not enough data
8.4
290
|
Verified
Not enough data
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Generative AI
Not enough data
7.7
31
Self-Service Experience
9.1
29
8.4
58
8.9
27
8.5
56
8.6
23
8.1
56
8.0
9
8.3
54
8.2
13
8.5
53
Self-Service Platform
8.8
14
8.1
53
7.6
13
8.5
53
7.4
11
8.1
53
8.8
12
8.2
50
Agentic AI - Customer Self-Service
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Generative AI
Not enough data
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Process
Not enough data
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Channels
Not enough data
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Insight
Not enough data
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Generative AI
Not enough data
7.5
29
Not enough data
7.6
30
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Apty and Front are categorized as Customer Self-Service
Unique Categories
Apty is categorized as Digital Adoption Platform
Reviews
Reviewers' Company Size
Apty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.1%
Computer Software
10.2%
Construction
4.4%
Real Estate
2.9%
Financial Services
2.9%
Other
36.5%
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.6%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Alternatives
Discussions
Does Apty Support multiple applications? Is there flexibility to link between applications?
2 Comments
ME
We have one Apty account and use it on two separate platforms. Physical links to other platforms can be done by use of 'Launchers' or by including links to...Read more
We have our own internal application. Will Apty work on it?
2 Comments
ME
Yes. This is how we use Apty ourselves. Read more
Can your product send emails
1 Comment
MA
Hi Helen,
Thanks for reaching out. We understand that in-app engagement can be low and disruptive and our customers work the same in the following...Read more
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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