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Compare AnswerDash and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Small-Business (40.0% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
AnswerDash
Star Rating
(16)4.3 out of 5
Market Segments
Small-Business (40.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about AnswerDashZendesk for Customer Service
Star Rating
(6,694)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in user-friendliness, with many users appreciating its intuitive interface that allows for easy navigation between profiles and tools. This is particularly beneficial for teams needing to manage customer interactions across various channels like social media and live chats.
- Users say that AnswerDash provides a unique advantage with its automated response features, allowing users to find answers to their questions without needing to contact support. This capability is highlighted by a user who noted how parents can easily search for information about programs, saving time for both customers and support teams.
- According to verified reviews, Zendesk for Customer Service has a significantly higher overall satisfaction score, reflecting its strong market presence and reliability. With over 6,300 reviews, users consistently praise its core ticketing system, which helps agents efficiently create, assign, and resolve support tickets.
- Reviewers mention that while AnswerDash has a solid rating for quality of support, Zendesk's support features are more robust, with users highlighting the ease of getting solutions through its comprehensive ticketing system. This can be crucial for businesses that require timely assistance for customer inquiries.
- Users report that Zendesk's implementation process is quick and straightforward, making it easier for teams to get up and running. Recent feedback emphasizes the effectiveness of its onboarding wizard, which helps new users navigate the platform with ease.
- G2 reviewers highlight that while AnswerDash has a strong focus on self-service capabilities, it lacks the extensive feature set and user base that Zendesk offers. This can be a disadvantage for larger teams or businesses looking for a more comprehensive customer service solution.
Pricing
Entry-Level Pricing
AnswerDash
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
AnswerDash
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.4
15
8.6
5,148
Ease of Use
8.1
15
8.6
5,192
Ease of Setup
7.4
14
8.0
3,213
Ease of Admin
8.5
13
8.2
3,088
Quality of Support
9.0
15
8.4
4,826
Has the product been a good partner in doing business?
8.9
14
8.4
3,013
Product Direction (% positive)
6.9
15
8.0
4,800
Features by Category
Ticket and Case Management
Not enough data
8.8
2562
|
Verified
Not enough data
8.7
2581
|
Verified
Not enough data
8.5
2505
|
Verified
Not enough data
8.4
2346
|
Verified
Not enough data
8.2
1923
|
Verified
Not enough data
8.4
2403
|
Verified
Not enough data
8.6
2395
|
Verified
Not enough data
8.3
1860
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
7.9
245
Communication Channels
Not enough data
8.5
2062
|
Verified
Not enough data
8.8
2314
|
Verified
Not enough data
8.4
1733
|
Verified
Not enough data
8.0
1432
|
Verified
Not enough data
8.0
1315
|
Verified
Platform
Not enough data
7.8
1389
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1949
|
Verified
Not enough data
8.2
1741
|
Verified
Not enough data
7.9
2342
|
Verified
Not enough data
8.0
2407
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
664
Not enough data
8.4
635
Reporting
Not enough data
8.3
590
Not enough data
7.9
564
Not enough data
8.2
645
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
69
Not enough data
8.2
69
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.6
27
Not enough data
7.7
27
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
472
Not enough data
8.3
469
Not enough data
8.3
464
Not enough data
8.2
466
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
455
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
717
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
86
Not enough data
8.2
84
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
85
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
848
|
Verified
Not enough data
8.1
650
Not enough data
8.5
897
Not enough data
8.6
823
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Feature Not Available
8.0
1023
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
827
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
805
Agentic AI - Customer Self-Service
Not enough data
8.3
62
Not enough data
8.3
62
Not enough data
8.2
63
Not enough data
8.6
62
Not enough data
8.6
60
Not enough data
8.2
62
Not enough data
8.1
62
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
742
Not enough data
8.9(won by default)
690
Channels
Not enough data
9.0(won by default)
741
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
564
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
561
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
69
Automation
Not enough data
8.6
71
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
10
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AnswerDash and Zendesk for Customer Service are categorized as Customer Self-Service
Unique Categories
AnswerDash has no unique categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
AnswerDash
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Non-Profit Organization Management
13.3%
Marketing and Advertising
13.3%
Computer Software
13.3%
Telecommunications
6.7%
Other
33.3%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.1%
Discussions
AnswerDash has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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