Link copied to clipboard # AnswerDash vs Zendesk for Customer Service Comparison - What are their main differences? Share [ Export ](/compare/answerdash/zendesk-for-customer-service/export.csv) AnswerDashZendesk for Customer Service[+ Add Product](#) Pricing **AnswerDash** No pricing available **Zendesk for Customer Service** Free Trial **$19.00** 1 user per month billed annually ยท Support Only (Team) **Pricing Insights** from reviews Time to Implement **AnswerDash** 2 months Based on 5 responses **Zendesk for Customer Service** 2 months Based on 1118 responses Return on Investment **AnswerDash** Not enough reviews yet **Zendesk for Customer Service** 16 months Based on 843 responses Perceived Cost **AnswerDash** Not enough reviews yet **Zendesk for Customer Service** $$$$$ Average Discount **AnswerDash** Not enough reviews yet **Zendesk for Customer Service** 10% ![AnswerDash](https://images.g2crowd.com/uploads/product/hd_favicon/1487566196/answerdash.svg "AnswerDash") ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **AnswerDash** Not enough data **Zendesk for Customer Service** [ Ease of Use (532) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1641133&qs=pros-and-cons#reviews)[ Features (402) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1637247&qs=pros-and-cons#reviews)[ Missing Features (217) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1640358&qs=pros-and-cons#reviews)[ Learning Curve (183) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1642915&qs=pros-and-cons#reviews) Integrations **AnswerDash** Not enough data **Zendesk for Customer Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image") Ada ](https://www.g2.com/products/ada-support-inc-ada/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image") Adapt Ideations ](https://www.g2.com/products/adapt-ideations/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ View all ](https://www.g2.com/products/zendesk-for-customer-service/integrations) Screenshots **AnswerDash** ![AnswerDash screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/42954/expirable-direct-uploads_2F2046642d-4cf7-4e84-a759-5de4c16e2933_2FScreen_Shot_2016-02-10_at_9.14.01_AM.png) **Zendesk for Customer Service** ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png) **Ratings** from reviews Meets Requirements **AnswerDash** 8.4 8.415 **Zendesk for Customer Service** 8.6 8.65,259 Ease of Use **AnswerDash** 8.1 8.115 **Zendesk for Customer Service** 8.5 8.55,540 Ease of Setup **AnswerDash** 7.4 7.414 **Zendesk for Customer Service** 8.0 8.03,394 Ease of Admin **AnswerDash** 8.5 8.513 **Zendesk for Customer Service** 8.2 8.23,190 Quality of Support **AnswerDash** 9.0 9.015 **Zendesk for Customer Service** 8.4 8.45,085 Has the product been a good partner in doing business? **AnswerDash** 8.9 8.914 **Zendesk for Customer Service** 8.4 8.43,113 Product Direction (% positive) **AnswerDash** 6.9 6.915 **Zendesk for Customer Service** 8.0 8.04,904 **Features** ratings from reviews AI Customer Support Agents Not enough data 8.3 119 Conversational Support Not enough data 8.1 1,098 Customer Service Automation Not enough data 7.9 120 Customer Self-Service Not enough data 8.2 1,799 Digital Customer Service Platforms Not enough data 8.1 80 Live Chat Not enough data 8.3 2,705 Social Customer Service Not enough data 8.4 843 Proactive Notification Not enough data 8.4 198 Shared Inbox Not enough data 8.1 425 Chatbots Not enough data 8.2 614 Help Desk Not enough data 8.6 3,873 Complaint Management Not enough data 8.2 897 Workforce Management Not enough data 8.7 28 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 40.0% Mid-Market(51-1000 emp.) 33.3% Enterprise(\> 1000 emp.) 26.7% Small-Business(50 or fewer emp.) 40.0% Mid-Market(51-1000 emp.) 33.3% Enterprise(\> 1000 emp.) 26.7% Small-Business(50 or fewer emp.) 40.8% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.3% Small-Business(50 or fewer emp.) 40.8% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.3% **Reviewers' Industry** [![AnswerDash](https://images.g2crowd.com/uploads/product/hd_favicon/1487566196/answerdash.svg "AnswerDash")](https://www.g2.com/products/answerdash/reviews) AnswerDash Information Technology and Services 20.0% Non-Profit Organization Management 13.3% Marketing and Advertising 13.3% Computer Software 13.3% Telecommunications 6.7% Other 33.3% [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service Computer Software 14.1% Information Technology and Services 12.6% Financial Services 5.9% Retail 5.1% Consumer Services 4.4% Other 58.0% Alternatives **AnswerDash Alternatives** ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud") [ Salesforce Service Cloud ](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) ![TeamSupport](https://images.g2crowd.com/uploads/product/hd_favicon/bff62c7356b8e1087645653c3217f24a/teamsupport.svg "TeamSupport") [ TeamSupport ](/products/teamsupport/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) **Zendesk for Customer Service Alternatives** ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews)