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AnswerDash

AnswerDash Alternatives & Competitors

(16)4.3 out of 5

Looking for alternatives to AnswerDash? Tons of people want Customer Self-Service Software to help with knowledge base, searchable articles, and interactive faqs & forums. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Customer Self-Service Software that reviewers voted best overall compared to AnswerDash. Based on reviewer data you can see how AnswerDash stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Zendesk Support Suite, Freshdesk, Zoho Desk, and Salesforce Service Cloud are the most popular alternatives and competitors to AnswerDash.

Top Alternatives to AnswerDash

  • Zendesk Support Suite
  • Freshdesk
  • Zoho Desk
  • Salesforce Service Cloud
  • LiveAgent

Top 20 Alternatives & Competitors to AnswerDash

    #1
    #1
  1. Zendesk Support Suite

    (2,278)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with AnswerDash:
  2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with AnswerDash:

    UT
    Easy UI, easily accessible to the rest of the organization, ability to create great FAQ pages that are manageable to edit and navigate, tagging features.

    Reviewers say compared to AnswerDash, Zendesk Support Suite is:

    Slower to reach roi
    Easier to set up
    More usable
    #2
    #2
  3. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with AnswerDash:
  4. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with AnswerDash:

    GB
    Am able to easily and quickly manage all customer support avenues in one place. The ticketing feature is super awesome as the customer service team is able to attend to clients requests promptly...Read more

    Reviewers say compared to AnswerDash, Freshdesk is:

    Slower to reach roi
    Easier to set up
    More usable
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
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    #3
    #3
  5. Zoho Desk

    (2,690)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with AnswerDash:
  6. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with AnswerDash:

    AH
    Possibility of Integration with many apps

    Reviewers say compared to AnswerDash, Zoho Desk is:

    Slower to reach roi
    Easier to set up
    More usable
    #4
    #4
  7. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with AnswerDash:
  8. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with AnswerDash:

    Kimberly B.
    KB
    It is very user-friendly and has the capabilities needed for my job.

    Reviewers say compared to AnswerDash, Salesforce Service Cloud is:

    Slower to reach roi
    Easier to set up
    #5
    #5
  9. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with AnswerDash:
  10. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with AnswerDash:

    Foxlie A.
    FA
    If you are in need of a help desk and live chat for a multi-brand company, this provider is great! We have 5 diffrent brands and we can offerfull support with live chat and help desk to our...Read more

    Reviewers say compared to AnswerDash, LiveAgent is:

    Slower to reach roi
    Easier to set up
    More usable
    #6
    #6
  11. Intercom

    (1,261)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with AnswerDash:
  12. Intercom allows you to communicate personally with every single customer.

    Categories in common with AnswerDash:

    Gabriela  D.
    GD
    You can save answers and also check the previous chats of the customer

    Reviewers say compared to AnswerDash, Intercom is:

    Slower to reach roi
    Easier to set up
    More usable
    #7
    #7
  13. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with AnswerDash:
  14. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with AnswerDash:

    UF
    The workflow and ability to collaborate with other users is very helpful

    Reviewers say compared to AnswerDash, Jira Service Management is:

    Slower to reach roi
    Better at meeting requirements
    Easier to set up
    #8
    #8
  15. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with AnswerDash:
  16. A powerful customer support suite with a focus on collaboration.

    Categories in common with AnswerDash:

    UC
    TeamSupport has helped our company to manage incoming requests and divert them to the proper teams within the organization. Being able to write custom reports really helps for weekly meetings as...Read more

    Reviewers say compared to AnswerDash, TeamSupport is:

    Slower to reach roi
    Easier to set up
    More usable
    #9
    #9
  17. HubSpot Service Hub

    (522)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with AnswerDash:
  18. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with AnswerDash:

    UC
    You can customize it based on your needs You can easily modify the pipeline, tags... and get proper analytics Easy to set up fast The chat is good Webform simple but good

    Reviewers say compared to AnswerDash, HubSpot Service Hub is:

    Slower to reach roi
    Easier to set up
    More usable
    #10
    #10
  19. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with AnswerDash:
  20. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with AnswerDash:

    AR
    Detailed, complex and very customizable depending on your organization needs and requirements.

    Reviewers say compared to AnswerDash, Salesforce Essentials is:

    Slower to reach roi
    #11
    #11
  21. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with AnswerDash:
  22. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with AnswerDash:

    MW
    the multi functionality of it and it's customizability

    Reviewers say compared to AnswerDash, Helpshift is:

    Slower to reach roi
    Easier to set up
    More usable
    #12
    #12
  23. Kustomer

    (286)4.4 out of 5
    Optimized for quick response

    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with AnswerDash:
  24. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with AnswerDash:

    CH
    The notes. and tagging colleagues in them. And I like the night mode.

    Reviewers say compared to AnswerDash, Kustomer is:

    Slower to reach roi
    Easier to set up
    More usable
    #13
    #13
  25. ServiceNow Now Platform

    (248)4.0 out of 5

    The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with AnswerDash:
  26. The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with AnswerDash:

    UI
    Request management and seeing knowledge articles.

    Reviewers say compared to AnswerDash, ServiceNow Now Platform is:

    Slower to reach roi
    Easier to set up
    More expensive
    #14
    #14
  27. Help Scout

    (225)4.3 out of 5

    A help desk for teams that insist on a delightful customer experience

    Categories in common with AnswerDash:
  28. A help desk for teams that insist on a delightful customer experience

    Categories in common with AnswerDash:

    Dennis D.
    DD
    Multi-functional tool that has all the features needed to build an Operations team. Simple to use and user-friendly enough that our off shore Ops team in India can use it daily to complete tasks &...Read more

    Reviewers say compared to AnswerDash, Help Scout is:

    Easier to set up
    More usable
    Easier to admin
    #15
    #15
  29. Zoho SalesIQ

    (204)4.4 out of 5

    Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.

    Categories in common with AnswerDash:
  30. Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.

    Categories in common with AnswerDash:

    UI
    Zoho SalesIQ has provided invaluable insight into who is visiting our website, what specific websites they visit, and how long they spend on each site, among many other useful metrics. SalesIQ...Read more

    Reviewers say compared to AnswerDash, Zoho SalesIQ is:

    Easier to set up
    Slower to reach roi
    More usable
    #16
    #16
  31. Kayako

    (196)4.1 out of 5
    Optimized for quick response

    Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with AnswerDash:
  32. Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with AnswerDash:

    UE
    Kayako è una buona soluzione per la gestione dei ticket, si integra bene con il sistema di posta e offre anche delle API per creare dei ticket direttamente dalle proprie applicazioni web.

    Reviewers say compared to AnswerDash, Kayako is:

    Slower to reach roi
    Easier to set up
    More usable
    #17
    #17
  33. Freshchat

    (175)4.5 out of 5
    Optimized for quick response

    Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

    Categories in common with AnswerDash:
  34. Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

    Categories in common with AnswerDash:

    JM
    This software provides in the target market for sales teams, tools for customer assistance and marketing of companies including e-commerce. Its messaging functions are essential for sales teams...Read more

    Reviewers say compared to AnswerDash, Freshchat is:

    Slower to reach roi
    Easier to set up
    More usable
    #18
    #18
  35. Whatfix

    (157)4.6 out of 5
    Optimized for quick response

    Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.

    Categories in common with AnswerDash:
  36. Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.

    Categories in common with AnswerDash:

    Becca S.
    BS
    The Whatfix application is fairly easy to use, but we enlisted the help of their professional services team to help us get started as we didn't have the time or resources to implement it...Read more

    Reviewers say compared to AnswerDash, Whatfix is:

    Slower to reach roi
    Easier to set up
    Better at support
    #19
    #19
  37. Gist

    (144)4.6 out of 5

    Gist allows you to chat with leads

    Categories in common with AnswerDash:
  38. Gist allows you to chat with leads

    Categories in common with AnswerDash:

    UI
    Excellent system since they allow companies to market, sell and communicate with their customers in a safe and very responsible way. Its cost is very well evaluated since they offer you an amount...Read more

    Reviewers say compared to AnswerDash, Gist is:

    Easier to set up
    More usable
    Better at meeting requirements
    #20
    #20
  39. SnapEngage

    (131)4.5 out of 5

    Without installing any software, your Sales and Support teams can chat with your website visitors while they browse and offer assistance in realtime. Even includes industry 1st "Call Me" feature to incorporate voice and text communication in one bundle.

    Categories in common with AnswerDash:
  40. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse and offer assistance in realtime. Even includes industry 1st "Call Me" feature to incorporate voice and text communication in one bundle.

    Categories in common with AnswerDash:

    UE
    Ability to paste and upload files and ability to transfer chat to another agent. Ability to simultaneously open multiple chats but ability to place status into Pause to prevent too many chats.

    Reviewers say compared to AnswerDash, SnapEngage is:

    Slower to reach roi
    Easier to set up
    More usable