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Compare Ameyo by Exotel Cloud Contact Center and Fin by Intercom 
Featured Products
At a Glance
Market Segments
Mid-Market (48.5% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
No pricing available
$0.99 1 Resolution
Ameyo by Exotel Cloud Contact Center
Star Rating
(251)4.3 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Ameyo by Exotel Cloud Contact CenterFin by Intercom
Star Rating
(3,774)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in user satisfaction, boasting a significantly higher G2 Score compared to Ameyo by Exotel Cloud Contact Center. Users appreciate its answer accuracy, noting that it provides reliable information 80-90% of the time, which saves them considerable time in finding answers.
- Users say that the implementation process for Fin by Intercom is straightforward, with many highlighting the intuitive onboarding wizard that makes initial setup easy. In contrast, Ameyo's setup process, while functional, does not receive the same level of praise for ease.
- Reviewers mention that Fin by Intercom is highly customizable, allowing users to tailor settings like snippets and conversation behaviors. This adaptability means users feel understood and engaged, a feature that stands out compared to Ameyo, which, while effective, lacks the same level of customization flexibility.
- According to verified reviews, Ameyo by Exotel Cloud Contact Center shines with its Queue function, which has significantly increased call efficiency for teams. Users report that this feature has allowed their agents to handle more calls, showcasing Ameyo's strength in operational efficiency.
- Users highlight that Fin by Intercom offers a robust mobile experience, with features that work seamlessly on both web and mobile platforms. This versatility is a key advantage over Ameyo, which, while user-friendly, does not emphasize mobile optimization to the same extent.
- Reviewers note that while both products provide solid support, Fin by Intercom receives higher marks for quality of support, with users appreciating the responsiveness and helpfulness of the support team. Ameyo, on the other hand, has room for improvement in this area, as some users have reported less satisfactory experiences.
Pricing
Entry-Level Pricing
Ameyo by Exotel Cloud Contact Center
No pricing availableFin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Ameyo by Exotel Cloud Contact Center
No trial information availableFin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.4
153
8.8
2,857
Ease of Use
8.6
154
8.9
2,887
Ease of Setup
8.2
100
8.4
1,489
Ease of Admin
8.5
92
8.6
1,328
Quality of Support
8.0
149
8.6
2,753
Has the product been a good partner in doing business?
8.2
95
8.8
1,325
Product Direction (% positive)
8.9
128
8.8
2,708
Features by Category
Ticket and Case Management
Not enough data
8.6
1102
|
Verified
Not enough data
8.8
1121
|
Verified
Not enough data
8.7
1098
|
Verified
Not enough data
8.6
1149
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1062
|
Verified
Not enough data
8.6
963
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Communication Channels
Not enough data
8.8
893
|
Verified
Not enough data
8.8
1092
|
Verified
Not enough data
9.4
1267
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
722
|
Verified
Not enough data
8.2
1269
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1017
|
Verified
Not enough data
8.2
1019
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
21
Not enough data
9.2
19
Not enough data
8.6
20
Not enough data
Knowledge Management
8.9
17
Not enough data
9.1
16
Not enough data
9.2
16
Not enough data
Compliance
8.8
21
Not enough data
9.0
20
Not enough data
9.1
21
Not enough data
9.0
18
Not enough data
Customer Support
9.2
18
Not enough data
9.0
18
Not enough data
8.5
16
Not enough data
Data Security
8.9
18
Not enough data
8.8
17
Not enough data
9.1
20
Not enough data
9.2
16
Not enough data
Administration
8.7
17
Not enough data
9.0
17
Not enough data
8.9
19
Not enough data
Generative AI
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
228
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Channels
8.8
69
Not enough data
8.3
33
Not enough data
8.2
29
Not enough data
7.9
33
Not enough data
8.1
37
Not enough data
Generative AI
6.7
6
Not enough data
Functions
8.6
52
Not enough data
8.4
50
Not enough data
8.5
47
Not enough data
8.5
33
Not enough data
8.6
53
Not enough data
8.6
62
Not enough data
8.4
58
Not enough data
8.4
46
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.7
55
Not enough data
8.8
62
Not enough data
8.4
67
Not enough data
8.7
55
Not enough data
8.7
52
Not enough data
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
588
Not enough data
8.8
557
Not enough data
8.6
478
Platform
Not enough data
9.5
613
Not enough data
8.9
583
Not enough data
8.8
579
Not enough data
8.7
562
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
838
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
812
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Platform
9.0
22
Not enough data
7.7
24
Not enough data
8.6
33
Not enough data
8.9
33
Not enough data
8.8
33
Not enough data
8.8
34
Not enough data
8.7
34
Not enough data
Generative AI
8.5
10
Not enough data
Workforce Management
8.9
34
Not enough data
9.1
33
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
35
Not enough data
8.9
36
Not enough data
Customer Support
Not enough data
8.6
201
Not enough data
7.4
185
Not enough data
9.0
212
Automation
Not enough data
8.4
211
Not enough data
8.3
208
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
201
Not enough data
8.6
193
Not enough data
8.5
202
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
Not enough data
9.2
1442
|
Verified
Not enough data
8.9
1450
|
Verified
Not enough data
8.7
1192
|
Verified
Not enough data
9.1
1357
|
Verified
Not enough data
8.2
595
Internal Use
Not enough data
8.2
1269
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1249
|
Verified
Not enough data
8.9
1320
|
Verified
Not enough data
8.6
1288
|
Verified
Generative AI
6.3
5
8.2
94
Self-Service Experience
9.0
31
8.9
655
8.4
28
8.9
652
Feature Not Available
Feature Not Available
8.8
24
8.2
491
Feature Not Available
8.4
536
Self-Service Platform
9.0
29
8.7
532
8.7
29
8.8
538
8.6
27
8.4
479
8.6
31
8.6
523
Agentic AI - Customer Self-Service
Not enough data
7.4
47
Not enough data
7.8
46
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.8
183
Not enough data
8.0
184
Not enough data
7.7
165
Not enough data
8.5
178
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
159
Not enough data
7.8
167
Not enough data
8.4
173
Automation
Not enough data
8.2
175
Not enough data
7.9
162
Not enough data
7.2
155
Autonomy
Not enough data
7.6
162
Not enough data
7.7
163
Not enough data
7.2
159
Not enough data
7.7
164
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ameyo by Exotel Cloud Contact Center and Fin by Intercom are categorized as Customer Self-Service
Unique Categories
Ameyo by Exotel Cloud Contact Center is categorized as Contact Center Knowledge Base, Call Center Infrastructure (CCI), and Contact Center
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, and Help Desk
Reviews
Reviewers' Company Size
Ameyo by Exotel Cloud Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
19.3%
Financial Services
10.3%
Information Technology and Services
9.4%
Higher Education
5.2%
Primary/Secondary Education
4.3%
Other
51.5%
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Discussions
Can we customize quick dispositions for a default setup?
2 Comments
TW
some platforms out there are using their real time transcription and speech analytics to disposition calls. I wouldn't recommend this as sentiment plays a...Read more
How to delete the call recording from the ameyo
1 Comment
NB
Ameyo is reliable for contact center solution.Read more
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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