# Can we customize quick dispositions for a default setup?

Right now we are using a default setup for ourselves but after the update, we need to select the disposition and the sub dispositions separately and it takes our extra time to dispose of the call. It would be really helpful if we get customization for the quick disposition so that we can submit the dispositions with just one click.

##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Team Leader at SI-UK India
- Net upvotes: 1


## Comments
### Comment 1

Yes the disposition errors/ options are customizable.

##### Comment Metadata
- Posted at: almost 3 years ago
- Author title: S



### Comment 2

some platforms out there are using their real time transcription and speech analytics to disposition calls. I wouldn't recommend this as sentiment plays a big part in accurate reporting. Depending on the Vendor, you could expand your list of primary disposition and eliminate the need for secondary.

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: Unified Communications and Contact Center Expert. Engineering Resource Provider. Innovation on Demand.




## Related Product
[Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews)

## Related Category
[Contact Center](https://www.g2.com/categories/contact-center)

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