1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [Ameyo by Exotel Cloud Contact Center Discussions](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/discuss) [ ![Ameyo by Exotel Cloud Contact Center](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d78c8cb7e73ef571783c4f48b77461dc/ameyo-by-exotel-cloud-contact-center.png "Ameyo by Exotel Cloud Contact Center") ](/products/ameyo-by-exotel-cloud-contact-center/reviews) # Ameyo by Exotel Cloud Contact Center Discussions Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences. - **4** discussions - · **100%** answered - · **8** participants ![Ameyo by Exotel Cloud Contact Center](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d78c8cb7e73ef571783c4f48b77461dc/ameyo-by-exotel-cloud-contact-center.png "Ameyo by Exotel Cloud Contact Center") Ameyo by Exotel Cloud Contact Center Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **4** discussions ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+is+Ameyo+used+for%3F&title=What+is+Ameyo+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-ameyo-used-for) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+is+Ameyo+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-ameyo-used-for&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-ameyo-used-for) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+is+Ameyo+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-ameyo-used-for%0aWhat+is+Ameyo+used+for%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+is+Ameyo+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-ameyo-used-for%0aWhat+is+Ameyo+used+for%3F) - Copy link - [ ## What is Ameyo used for? ](/discussions/what-is-ameyo-used-for) What is Ameyo used for? [ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/what-is-ameyo-used-for) ![Sadhna M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sadhna M.") SM Loading... [Sadhna M.](https://www.g2.com/users/5c677555-3be4-4139-a7c9-759e16c01ac7 "Sadhna M.") • over 4 years ago Customer care executive More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=If+the+call+recording+is+done+and+want+to+delete+it+so+how+to+do+that+in+the+setting&title=How+to+delete+the+call+recording+from+the+ameyo&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-to-delete-the-call-recording-from-the-ameyo) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=How+to+delete+the+call+recording+from+the+ameyo&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-to-delete-the-call-recording-from-the-ameyo&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-to-delete-the-call-recording-from-the-ameyo) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=How+to+delete+the+call+recording+from+the+ameyo&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-to-delete-the-call-recording-from-the-ameyo%0aIf+the+call+recording+is+done+and+want+to+delete+it+so+how+to+do+that+in+the+setting) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=How+to+delete+the+call+recording+from+the+ameyo&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-to-delete-the-call-recording-from-the-ameyo%0aIf+the+call+recording+is+done+and+want+to+delete+it+so+how+to+do+that+in+the+setting) - Copy link - [ ## How to delete the call recording from the ameyo ](/discussions/how-to-delete-the-call-recording-from-the-ameyo) If the call recording is done and want to delete it so how to do that in the setting [ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/how-to-delete-the-call-recording-from-the-ameyo) ![Gajendra S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gajendra S.") 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[Gajendra S.](https://www.g2.com/users/ea8332a7-84e3-4b4e-b064-18a40f31df56 "Gajendra S.") • over 4 years ago Team Leader at SI-UK India More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Right+now+we+are+using+a+default+setup+for+ourselves+but+after+the+update%2C+we+need+to+select+the+disposition+and+the+sub+dispositions+separately+and+it+takes...&title=Can+we+customize+quick+dispositions+for+a+default+setup%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fcan-we-customize-quick-dispositions-for-a-default-setup) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Can+we+customize+quick+dispositions+for+a+default+setup%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fcan-we-customize-quick-dispositions-for-a-default-setup&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fcan-we-customize-quick-dispositions-for-a-default-setup) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Can+we+customize+quick+dispositions+for+a+default+setup%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fcan-we-customize-quick-dispositions-for-a-default-setup%0aRight+now+we+are+using+a+default+setup+for+ourselves+but+after+the+update%2C+we+need+to+select+the+disposition+and+the+sub+dispositions+separately+and+it+takes...) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Can+we+customize+quick+dispositions+for+a+default+setup%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fcan-we-customize-quick-dispositions-for-a-default-setup%0aRight+now+we+are+using+a+default+setup+for+ourselves+but+after+the+update%2C+we+need+to+select+the+disposition+and+the+sub+dispositions+separately+and+it+takes...) - Copy link - [ ## Can we customize quick dispositions for a default setup? ](/discussions/can-we-customize-quick-dispositions-for-a-default-setup) Right now we are using a default setup for ourselves but after the update, we need to select the disposition and the sub dispositions separately and it takes our extra time to dispose of the call. It would be really helpful if we get customization for the quick disposition so that we can submit... [ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 2 (2 Comments) Add a comment [ View discussion ](/discussions/can-we-customize-quick-dispositions-for-a-default-setup) ![Ayush S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayush S.") AS Loading... [Ayush S.](https://www.g2.com/users/919698e5-f46b-461f-93b4-517fa15a49b0 "Ayush S.") • almost 5 years ago TEAM LEADER More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=This+is+best+calling+issue%2C+lead+management.+taking+follow-ups+timely+is+very+good&title=what+is+the+best+way&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-the-best-way-6289b3a6-8471-4363-8454-8035fcd1571c) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=what+is+the+best+way&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-the-best-way-6289b3a6-8471-4363-8454-8035fcd1571c&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-the-best-way-6289b3a6-8471-4363-8454-8035fcd1571c) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=what+is+the+best+way&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-the-best-way-6289b3a6-8471-4363-8454-8035fcd1571c%0aThis+is+best+calling+issue%2C+lead+management.+taking+follow-ups+timely+is+very+good) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=what+is+the+best+way&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-the-best-way-6289b3a6-8471-4363-8454-8035fcd1571c%0aThis+is+best+calling+issue%2C+lead+management.+taking+follow-ups+timely+is+very+good) - Copy link - [ ## what is the best way ](/discussions/what-is-the-best-way-6289b3a6-8471-4363-8454-8035fcd1571c) This is best calling issue, lead management. taking follow-ups timely is very good [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Infrastructure (CCI) Software ](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/what-is-the-best-way-6289b3a6-8471-4363-8454-8035fcd1571c) ## Browse by popular topics [Social Customer Service Software](/products/ameyo-by-exotel-cloud-contact-center/discuss?filters%5Btags%5D%5B%5D=social-customer-service-software)[Contact Center Knowledge Base Software](/products/ameyo-by-exotel-cloud-contact-center/discuss?filters%5Btags%5D%5B%5D=contact-center-knowledge-base-software)[Contact Center Workforce Software](/products/ameyo-by-exotel-cloud-contact-center/discuss?filters%5Btags%5D%5B%5D=contact-center-workforce-software)[Customer Self-Service Software](/products/ameyo-by-exotel-cloud-contact-center/discuss?filters%5Btags%5D%5B%5D=customer-self-service-software)[Call Center Infrastructure (CCI) Software](/products/ameyo-by-exotel-cloud-contact-center/discuss?filters%5Btags%5D%5B%5D=call-center-infrastructure-cci-software)[Contact Center Software](/products/ameyo-by-exotel-cloud-contact-center/discuss?filters%5Btags%5D%5B%5D=contact-center-software)[Contact Center Infrastructure (CCI) Software](/products/ameyo-by-exotel-cloud-contact-center/discuss?filters%5Btags%5D%5B%5D=contact-center-infrastructure-cci-software)[Contact Center Operations Software](/products/ameyo-by-exotel-cloud-contact-center/discuss?filters%5Btags%5D%5B%5D=contact-center-operations-software)