2026 Best Software Awards are here!See the list
Compare Aspect Workforce and Talkdesk 
Featured Products
At a Glance
Market Segments
Enterprise (62.9% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
Aspect Workforce
Star Rating
(304)4.2 out of 5
Market Segments
Enterprise (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Aspect WorkforceTalkdesk
Star Rating
(2,499)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score of 79.09 compared to Aspect Workforce's 57.22. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk offers a significantly smoother implementation process, with many highlighting the quick setup and intuitive onboarding. Reviewers noted that agents could start taking calls without extensive training, which contrasts with Aspect Workforce's more challenging setup experience.
- According to verified reviews, Talkdesk shines in ease of use, scoring 9.1, while Aspect Workforce lags behind at 7.9. Users have praised Talkdesk for its user-friendly interface, making it easy for new agents to get started and manage calls effectively.
- Reviewers mention that Talkdesk provides superior call quality, even during peak hours, which is crucial for maintaining customer satisfaction. In contrast, while Aspect Workforce is noted for its forecasting and scheduling capabilities, it does not match Talkdesk's performance in real-time call management.
- Users highlight Talkdesk's robust automation features, scoring 9.0, which streamline workflows and enhance productivity. Aspect Workforce, while effective in scheduling and adherence tracking, does not offer the same level of automation, making Talkdesk a more attractive option for efficiency-focused teams.
- G2 reviewers indicate that Talkdesk's quality of support is notably higher, with a score of 8.8 compared to Aspect Workforce's 7.9. Users have expressed satisfaction with Talkdesk's responsive support team, which contrasts with some feedback on Aspect's support being less accessible during critical times.
Pricing
Entry-Level Pricing
Aspect Workforce
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Aspect Workforce
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
8.5
258
8.9
2,029
Ease of Use
7.9
260
9.1
2,039
Ease of Setup
7.2
166
8.8
1,063
Ease of Admin
7.5
153
8.9
932
Quality of Support
7.9
243
8.8
1,806
Has the product been a good partner in doing business?
8.4
149
8.9
916
Product Direction (% positive)
8.5
251
8.7
1,937
Features by Category
Dialing Options
Not enough data
9.2
320
Not enough data
9.2
294
Not enough data
8.5
10
Agent Tools
Not enough data
9.2
252
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
9.4
350
|
Verified
Automation
Not enough data
9.1
244
|
Verified
Not enough data
9.1
261
|
Verified
Not enough data
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
166
Not enough data
9.1
159
Not enough data
9.1
162
Knowledge Management
Not enough data
9.2
161
Not enough data
9.1
158
Not enough data
9.2
163
Compliance
Not enough data
9.2
160
Not enough data
9.2
156
Not enough data
9.2
159
Not enough data
9.1
157
Customer Support
Not enough data
9.1
160
Not enough data
9.0
154
Not enough data
9.0
150
Data Security
Not enough data
9.2
147
Not enough data
9.2
148
Not enough data
9.3
156
Not enough data
9.2
144
Administration
Not enough data
9.1
167
Not enough data
9.3
179
Not enough data
9.2
186
Generative AI
Not enough data
8.7
49
Quality Assurance
Not enough data
9.2
371
Not enough data
9.0
342
Not enough data
8.9
379
Engagement
Not enough data
9.0
357
Not enough data
9.2
380
Not enough data
9.0
368
Performance
Not enough data
9.0
362
Not enough data
9.2
364
Generative AI
Not enough data
8.9
79
Not enough data
8.6
78
Channels
Not enough data
9.2
821
|
Verified
Not enough data
8.6
541
|
Verified
Not enough data
8.4
527
|
Verified
Not enough data
8.3
517
|
Verified
Not enough data
8.5
548
|
Verified
Generative AI
Not enough data
8.1
182
Functions
Not enough data
8.9
962
|
Verified
Not enough data
9.0
982
|
Verified
Not enough data
9.0
834
|
Verified
Not enough data
8.7
576
|
Verified
Not enough data
8.8
591
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.9
713
Not enough data
8.9
659
|
Verified
Agentic AI - Contact Center
Not enough data
8.1
28
Not enough data
8.5
28
Not enough data
8.3
28
Not enough data
8.2
28
Administrative
Not enough data
8.8
911
|
Verified
Not enough data
9.1
929
|
Verified
Not enough data
8.8
1017
|
Verified
Not enough data
9.1
715
|
Verified
Not enough data
8.8
577
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.9
49
|
Verified
9.3
259
|
Verified
8.2
46
|
Verified
9.1
240
|
Verified
9.1
50
|
Verified
8.8
209
|
Verified
8.9
47
|
Verified
8.9
218
|
Verified
7.6
38
|
Verified
8.8
214
|
Verified
Administration
8.0
48
|
Verified
9.0
237
|
Verified
8.0
48
|
Verified
9.2
255
|
Verified
8.0
47
|
Verified
9.2
258
|
Verified
8.0
48
|
Verified
8.7
208
|
Verified
8.6
49
|
Verified
9.0
215
|
Verified
Platform
Not enough data
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
219
Not enough data
9.0
219
Not enough data
8.9
209
Not enough data
8.8
211
Generative AI
Not enough data
7.7
96
Workforce Management
Not enough data
9.0
217
Not enough data
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
Not enough data
9.2
221
Not enough data
8.9
224
Customer Support
Not enough data
8.3
68
Not enough data
8.2
69
Not enough data
8.2
69
Automation
Not enough data
8.1
68
Not enough data
8.3
68
Not enough data
8.2
68
Artificial Intelligence
Not enough data
8.0
69
Not enough data
8.3
68
Not enough data
8.0
66
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
33
Not enough data
8.0
34
Not enough data
8.0
34
Not enough data
8.3
35
Not enough data
8.4
33
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
33
Not enough data
8.2
33
Not enough data
8.0
33
Not enough data
8.5
38
Automation
Not enough data
7.9
37
Not enough data
8.2
34
Not enough data
8.0
33
Autonomy
Not enough data
7.8
32
Not enough data
8.3
33
Not enough data
7.8
33
Not enough data
7.9
33
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
6
Not enough data
8.6
6
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Workforce Management Platform Features
8.9
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.7
5
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
Categories
Categories
Shared Categories
Aspect Workforce and Talkdesk are categorized as Contact Center Workforce
Unique Categories
Aspect Workforce is categorized as Workforce Management
Reviews
Reviewers' Company Size
Aspect Workforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.9%
Telecommunications
10.2%
Insurance
7.5%
Information Technology and Services
6.8%
Retail
6.1%
Other
57.5%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Alternatives
Discussions
What factors affect the FTE calculation? How the shrinkage module impact that calculation ?
1 Comment
CC
The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. Read more
Where is the best place to retrive training docs?
1 Comment
SH
For training documentation or questions, please go to https://www.aspect.com/support. You can either chat/call our support team directly, or log in to the...Read more
What does aspect software do?
1 Comment
SL
Aspect/Alvaria is a workforce management software tool. This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
