1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) 4. [Aspect Workforce Discussions](https://www.g2.com/products/aspect-workforce/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d535153dfd4009f4b1b56073f49df130/aspect-workforce.png "Product Avatar Image") ![Reward for good Aspect Workforce reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35775/medal.svg "Reward for good Aspect Workforce reviews") ](/products/aspect-workforce/reviews) [ Aspect Workforce ](/products/aspect-workforce/reviews) (314)4.2/5 Aspect delivers an intelligent workforce platform that helps enterprises prevent disruption, protect service levels, and reduce manual effort by embedding intelligence directly into daily operations. Our brand promise is real-time, policy-aware guidance and automation that keeps decisions transparent, explainable, and under human control—so teams can prevent disruption instead of reacting to it. Aspect’s Workforce Engagement Management (WEM) portfolio includes cloud, hybrid, and on-premises deployments, with capabilities across forecasting, scheduling, adherence and intraday management, quality monitoring and coaching workflows, performance management dashboards and KPIs, and employee engagement and gamification. It is built on Aspect WorkforceOS, with APIs and integration tools via the Developer Portal, and supports connectivity across major CCaaS, CRM, and collaboration ecosystems. For operations leaders, planners, supervisors, and agents, Aspect Workforce helps solve the day-to-day challenges of fluctuating demand, complex labor rules, and siloed tools that force teams into constant firefighting. By connecting real-time signals to approved actions, Aspect improves efficiency and accuracy, helps reduce avoidable labor waste, and strengthens service performance—so organizations can cut costs while improving workforce experiences and customer outcomes. Show More * * * ### 46.0 Nps Score Already have Aspect Workforce? ### All Aspect Workforce Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is Alvaria Workforce used for? ](/discussions/what-is-alvaria-workforce-used-for) What is Alvaria Workforce used for? [ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.&title=Aspect+Workforce+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Aspect+Workforce+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Aspect+Workforce+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss%0aAsk+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.) 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[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.&title=Aspect+Workforce+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Aspect+Workforce+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Aspect+Workforce+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss%0aAsk+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.) 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[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.&title=Aspect+Workforce+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Aspect+Workforce+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Aspect+Workforce+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss%0aAsk+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.) 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[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.&title=Aspect+Workforce+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Aspect+Workforce+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Aspect+Workforce+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss%0aAsk+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.) 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[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.&title=Aspect+Workforce+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Aspect+Workforce+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Aspect+Workforce+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss%0aAsk+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Aspect+Workforce+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss%0aAsk+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") EK Loading... [Erin K.](https://www.g2.com/users/9af34d69-a60c-4fa4-b3c2-9938efd705b7 "Erin K.") • almost 7 years ago WFM Scheduler More Options - [ # Where is the best place to retrive training docs? ](/discussions/13841-where-is-the-best-place-to-retrive-training-docs) As of now many of our solicited training documents are home grown, is there a place to get such docs or even videos? [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.&title=Aspect+Workforce+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Aspect+Workforce+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Aspect+Workforce+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss%0aAsk+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Aspect+Workforce+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss%0aAsk+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Miguel Braulio G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel Braulio G.") MG Loading... [Miguel Braulio G.](https://www.g2.com/users/de96337c-4746-4304-843d-ffc1d7953f9c "Miguel Braulio G.") • almost 7 years ago Workforce Management senior advisor at Dell More Options - [ # What factors affect the FTE calculation? How the shrinkage module impact that calculation ? ](/discussions/13800-what-factors-affect-the-fte-calculation-how-the-shrinkage-module-impact-that-calculation) When I run the idps, seems like the information doesn't consider the shrinkage [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.&title=Aspect+Workforce+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Aspect+Workforce+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Aspect+Workforce+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss%0aAsk+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Aspect+Workforce+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss%0aAsk+Aspect+Workforce+questions+and+get+answers+from+expert+users+in+our+Aspect+Workforce+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/aspect-workforce/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/1bc473736584738b9b2594e69ea257a0/aspect-workforce.svg "Product Avatar Image") ### Have you used Aspect Workforce before? Answer a few questions to help the Aspect Workforce community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss%3Fsmall_ask%3Daspect-workforce) No ## Top Contributors in Aspect Workforce 1 ![Shelley H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shelley H.") SH Loading... ### [Shelley H.](https://www.g2.com/users/dc57e039-a845-47a0-9749-87cf573233e8 "Shelley H.") Senior Campaign Manager 1 pt 2 ![Carlos Mauricio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos Mauricio C.") CC Loading... ### [Carlos Mauricio C.](https://www.g2.com/users/13b5531c-3924-4466-8872-313622e9ac3a "Carlos Mauricio C.") Programmer & Automation Analyst 1 pt 3 EK Loading... ### [Erin K.](https://www.g2.com/users/9af34d69-a60c-4fa4-b3c2-9938efd705b7 "Erin K.") WFM Scheduler 1 pt 4 SL Loading... ### [Sarah L.](https://www.g2.com/users/58d9cef8-eb7b-4c39-aac9-54aa6f86b7f4 "Sarah L.") Executive Workforce Dialer Optimization Strategist 1 pt