Compare Altitude Xperience and Genesys Cloud CX 
Featured Products
At a Glance
Market Segments
Enterprise (58.8% of reviews)
Mid-Market (46.3% of reviews)
Entry-Level Pricing
Contact us for pricing
No pricing available
Altitude Xperience
Star Rating
(44)4.0 out of 5
Market Segments
Enterprise (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact us for pricing
Learn more about Altitude XperienceGenesys Cloud CX
Star Rating
(1,526)4.4 out of 5
Market Segments
Mid-Market (46.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in customization, allowing organizations to tailor call flows and routing to their specific needs. Users appreciate this flexibility, noting that it has been invaluable for their unique operational requirements.
- Users say that Altitude Xperience offers a seamless experience for handling and recording calls, which enhances insights into guest interactions. This ease of use is frequently highlighted, making it a reliable choice for those focused on call management.
- According to verified reviews, Genesys Cloud CX benefits from a robust cloud infrastructure, eliminating the need for installation. This aspect is particularly praised by users who value the convenience of accessing the platform from anywhere.
- Reviewers mention that while Altitude Xperience provides a solid omnichannel solution, it may not match the extensive feature set of Genesys Cloud CX, particularly in areas like AI-powered automation, which users find enhances operational efficiency.
- G2 reviewers highlight that Genesys Cloud CX has made significant strides in agent-friendly improvements, with recent updates focusing on practical features that streamline workflows, making it a more appealing option for teams looking for modern enhancements.
- Users express concerns about the support quality of Altitude Xperience, noting that it could be improved compared to the more favorable experiences reported with Genesys Cloud CX, where users feel well-supported in their implementation and ongoing use.
Pricing
Entry-Level Pricing
Altitude Xperience
Request a custom quote
Contact us for pricing
- Clic below to be contacted by our industry experts
- https://www.altitude.com/lets-talk/
Genesys Cloud CX
No pricing availableFree Trial
Altitude Xperience
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
7.8
32
8.6
1,059
Ease of Use
7.7
32
8.9
1,093
Ease of Setup
7.4
28
8.4
651
Ease of Admin
7.5
28
8.4
602
Quality of Support
6.9
30
8.2
1,015
Has the product been a good partner in doing business?
7.8
27
8.5
595
Product Direction (% positive)
6.4
32
8.7
962
Features by Category
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.9
144
Not enough data
8.9
128
Not enough data
9.2
6
Agent Tools
Not enough data
8.6
124
Not enough data
8.6
137
Not enough data
9.2
161
Automation
Not enough data
8.6
121
Not enough data
9.2
146
Not enough data
8.7
108
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Quality Assurance
Not enough data
8.8
159
Not enough data
8.6
149
Not enough data
7.8
160
Engagement
Not enough data
8.5
139
Not enough data
8.2
159
Not enough data
8.2
148
Performance
Not enough data
8.5
154
Not enough data
8.9
152
Generative AI
Not enough data
7.1
33
Not enough data
7.5
33
Channels
Not enough data
9.1
350
|
Verified
Not enough data
8.2
205
Not enough data
8.6
238
|
Verified
Not enough data
8.3
204
|
Verified
Not enough data
8.3
237
|
Verified
Generative AI
Not enough data
7.8
68
Functions
8.3
24
|
Verified
8.8
394
|
Verified
8.1
25
|
Verified
8.8
402
|
Verified
8.3
21
|
Verified
8.8
340
|
Verified
Not enough data
8.3
234
|
Verified
Not enough data
8.5
243
|
Verified
Not enough data
9.1
315
|
Verified
Not enough data
8.8
302
|
Verified
Not enough data
8.6
244
Agentic AI - Contact Center
Not enough data
6.7
10
Not enough data
8.0
11
Not enough data
7.1
11
Not enough data
6.7
10
Administrative
8.2
19
|
Verified
8.3
356
|
Verified
8.1
25
|
Verified
8.8
400
|
Verified
7.1
26
|
Verified
7.5
436
|
Verified
Not enough data
8.8
286
|
Verified
Not enough data
8.5
261
Responses
Not enough data
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Not enough data
9.3
36
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
57
Not enough data
8.9
61
Not enough data
9.0
56
Not enough data
8.6
60
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Workforce Management
Not enough data
8.7
172
Not enough data
8.6
163
Not enough data
8.5
153
Not enough data
8.2
151
Feature Not Available
8.0
119
Administration
Not enough data
8.1
145
Not enough data
8.5
164
Not enough data
8.4
172
Not enough data
8.0
145
Not enough data
8.5
153
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Messaging Channels
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
9.2
34
Not enough data
9.0
33
Administration
Not enough data
9.0
35
Not enough data
8.9
33
Not enough data
8.7
33
Not enough data
9.0
36
Platform
Not enough data
8.7
150
Not enough data
7.8
132
Not enough data
8.9
167
Not enough data
9.2
169
Not enough data
8.8
164
Not enough data
9.2
161
Not enough data
9.1
163
Generative AI
Not enough data
7.6
60
Workforce Management
Not enough data
8.9
154
Not enough data
8.8
151
Call Center Infrastructure (CCI)
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Administrative
Not enough data
9.0
160
Not enough data
8.2
163
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.1
36
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Generative AI
Not enough data
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Communication
Not enough data
8.6
175
|
Verified
Not enough data
8.5
178
|
Verified
Not enough data
8.4
131
Not enough data
8.5
145
Not enough data
8.4
97
Internal Use
Not enough data
8.4
175
|
Verified
Not enough data
8.7
168
|
Verified
Not enough data
8.4
128
|
Verified
Not enough data
8.4
145
|
Verified
Not enough data
8.3
140
|
Verified
Not enough data
8.4
137
|
Verified
Generative AI
Not enough data
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Process
Not enough data
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Channels
Not enough data
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Insight
Not enough data
9.3(won by default)
30
Not enough data
9.0(won by default)
36
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Generative AI
Not enough data
7.5
27
Platform Basics - VoIP Providers
Not enough data
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Basic Communication
Not enough data
9.6
64
Not enough data
7.5
44
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Advanced Features
Not enough data
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.2
10
Not enough data
6.2
10
Calling
Not enough data
9.4
60
Not enough data
8.6
54
Not enough data
8.8
59
Not enough data
8.8
59
Not enough data
8.7
10
Contacts
Not enough data
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Insights
Not enough data
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
43
Not enough data
9.3
47
|
Verified
Not enough data
9.1
52
|
Verified
Features
Not enough data
8.6
39
Not enough data
8.1
33
Not enough data
8.2
35
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
8.9
33
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
7.0
22
Not enough data
7.1
20
Not enough data
7.2
20
Not enough data
7.5
20
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.2
20
Not enough data
8.2
24
Automation
Not enough data
8.5
25
Not enough data
8.3
20
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Altitude Xperience and Genesys Cloud CX are categorized as Contact Center Workforce, Contact Center, and Auto Dialer
Unique Categories
Altitude Xperience has no unique categories
Genesys Cloud CX is categorized as Social Customer Service, Proactive Notification, AI Customer Support Agents, AI Voice Assistants, AI Agents For Business Operations, Chatbots, Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Conversational Marketing, Outbound Call Tracking, Live Chat, VoIP Providers, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Altitude Xperience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
20.6%
Telecommunications
11.8%
Information Technology and Services
11.8%
Outsourcing/Offshoring
8.8%
Retail
5.9%
Other
41.2%
Information Technology and Services
10.9%
Financial Services
10.3%
Telecommunications
5.7%
Consumer Services
5.1%
Accounting
4.6%
Other
63.5%
Alternatives
Discussions
Altitude Xperience has no discussions with answers
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