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Altitude Xperience

Altitude Xperience Alternatives & Competitors

(42)4.0 out of 5

Looking for alternatives to Altitude Xperience? Tons of people want Contact Center Operations Software to help with agent scheduling and assignment, session recording, and mobile sms. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Operations Software that reviewers voted best overall compared to Altitude Xperience. Based on reviewer data you can see how Altitude Xperience stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Genesys Engage, Talkdesk, Genesys Cloud, and NICE inContact are the most popular alternatives and competitors to Altitude Xperience.

Top Alternatives to Altitude Xperience

  • Genesys Engage
  • Talkdesk
  • Genesys Cloud
  • NICE inContact
  • 3CX

Top 20 Alternatives & Competitors to Altitude Xperience

    #1
    #1
  1. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Altitude Xperience:
  2. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Altitude Xperience:

    AH
    We have had Genesys at our organization for 15 years. It is so well built and operates so effectively we have had 100% uptime for well over a year.

    Reviewers say compared to Altitude Xperience, Genesys Engage is:

    Slower to reach roi
    More expensive
    Better at support
    #2
    #2
  3. Talkdesk

    (1,151)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Altitude Xperience:
  4. World's Leading Cloud Call Center Software

    Categories in common with Altitude Xperience:

    GL
    Talkdesk allows users to work seamlessly, allowing one employee to transfer a call to another worker without having to keep the customer on the line for too long. Also it makes it very to find the...Read more

    Reviewers say compared to Altitude Xperience, Talkdesk is:

    Better at support
    Easier to admin
    More usable
    18%   of software applications aren't well liked by teams using them.
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    #3
    #3
  5. Genesys Cloud

    (384)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Altitude Xperience:
  6. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Altitude Xperience:

    MG
    User Interface is intuitive making implementation of any feature much easier. I loved how many articles are available to help guide you step-by-step. You can usually find the answer on their...Read more

    Reviewers say compared to Altitude Xperience, Genesys Cloud is:

    More usable
    Easier to admin
    Easier to set up
    #4
    #4
  7. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Altitude Xperience:
  8. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Altitude Xperience:

    DJ
    The system and interface are easy to use. We were able to adapt the system to fit our needs. We are a third-party business and have been able to easily route and manage calls for our clients, using...Read more

    Reviewers say compared to Altitude Xperience, NICE inContact is:

    Better at support
    Better at meeting requirements
    More usable
    #5
    #5
  9. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Altitude Xperience:
  10. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Altitude Xperience:

    Michael T.
    MT
    Ease of use, user friendly, many options to choose from. Unlimited functionalities.

    Reviewers say compared to Altitude Xperience, 3CX is:

    Easier to set up
    Easier to admin
    Better at meeting requirements
    #6
    #6
  11. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Altitude Xperience:
  12. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Altitude Xperience:

    Alex P.
    AP
    I like that it has a lot of settings we can configure and also that it has text/calling integrated- most zendesk comps tell you to just use a different software.

    Reviewers say compared to Altitude Xperience, Zendesk Support Suite is:

    Better at support
    Better at meeting requirements
    Easier to set up
    #7
    #7
  13. CallTrackingMetrics

    (561)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Altitude Xperience:
  14. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Altitude Xperience:

    AM
    The dashboard and reporting is really easy to work with

    Reviewers say compared to Altitude Xperience, CallTrackingMetrics is:

    Better at support
    Easier to do business with
    Better at meeting requirements
    #8
    #8
  15. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Altitude Xperience:
  16. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Altitude Xperience:

    Arizbeth  D.
    AD
    I like that we can send customer text messages during a phone call.

    Reviewers say compared to Altitude Xperience, UJET is:

    Better at support
    Easier to set up
    More usable
    #9
    #9
  17. Aircall

    (347)4.3 out of 5

    Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Altitude Xperience:
  18. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Altitude Xperience:

    Ryan W.
    RW
    Aircall was incredibly fast to implement to my team of 15+ users when the pandemic began and we needed to quickly and efficiently pivot to remote work. In my opinion, the responsive support they...Read more

    Reviewers say compared to Altitude Xperience, Aircall is:

    Easier to set up
    Better at support
    Easier to admin
    #10
    #10
  19. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Altitude Xperience:
  20. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Altitude Xperience:

    EI
    All in one system, but communication and support has suffered

    Reviewers say compared to Altitude Xperience, Genesys PureConnect is:

    Slower to reach roi
    Better at support
    Better at meeting requirements
    #11
    #11
  21. X Series (Formerly Virtual Office)

    (276)4.0 out of 5

    X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Altitude Xperience:
  22. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Altitude Xperience:

    SG
    8x8 does not up charge its customers to have access to all its features. Instead of having to make ROI decisions when trying to decide whether or not to add a feature (i.e. video conference, voice...Read more

    Reviewers say compared to Altitude Xperience, X Series (Formerly Virtual Office) is:

    Better at support
    Better at meeting requirements
    Easier to admin
    #12
    #12
  23. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Altitude Xperience:
  24. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Altitude Xperience:

    CC
    I love how compact it is. All settings and user needs are in one easy place.

    Reviewers say compared to Altitude Xperience, Five9 is:

    Easier to do business with
    Better at support
    Easier to admin
    #13
    #13
  25. Dixa

    (236)4.2 out of 5
    Optimized for quick response

    Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Altitude Xperience:
  26. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Altitude Xperience:

    BS
    With this tool we can process all requests very quickly. Especially the dashboard is very good and clear. I can see if one of our employees is currently processing a request and I can also see the...Read more

    Reviewers say compared to Altitude Xperience, Dixa is:

    Better at support
    Easier to admin
    Easier to do business with
    #14
    #14
  27. CloudTalk

    (239)4.4 out of 5
    Optimized for quick response

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Altitude Xperience:
  28. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Altitude Xperience:

    Amy W.
    AW
    Everyone I spoke to at Cloudtalk about setting up our account was very helpful and replied quickly

    Reviewers say compared to Altitude Xperience, CloudTalk is:

    Better at support
    Easier to set up
    Easier to admin
    #15
    #15
  29. Aspect Workforce Management

    (211)4.1 out of 5

    Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Altitude Xperience:
  30. Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Altitude Xperience:

    Alisha C.
    AC
    I like the initial interface that shows me my day’s schedule and break times. Also, if any meetings or additional segments are included by a manager, those show as well.

    Reviewers say compared to Altitude Xperience, Aspect Workforce Management is:

    Slower to reach roi
    Better at support
    Better at meeting requirements
    #16
    #16
  31. MiCloud Connect

    (204)3.8 out of 5
    Optimized for quick response

    Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Altitude Xperience:
  32. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Altitude Xperience:

    FV
    As the Network administrator for my company. The best feature is your portal. One place to look for information, add, remove modify user options. Administration. Pay your bill. Get stats. Is an all...Read more

    Reviewers say compared to Altitude Xperience, MiCloud Connect is:

    Slower to reach roi
    Better at meeting requirements
    Better at support
    #17
    #17
  33. RingDNA

    (189)4.5 out of 5

    RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Altitude Xperience:
  34. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Altitude Xperience:

    AD
    Mac Properties have been utilizing RingDNA platform since 2014. It's been over 6 years of tremendous growth. We have seen how dramatically RingDNA has improved/developed their telephony integration...Read more

    Reviewers say compared to Altitude Xperience, RingDNA is:

    Better at support
    Easier to do business with
    Easier to set up
    #18
    #18
  35. Creatio

    (181)4.6 out of 5

    Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Altitude Xperience:
  36. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Altitude Xperience:

    UH
    I like that this can be used for all facets of our business. From CRM to Project Management Solution even have the ability to create and manage cases within it.

    Reviewers say compared to Altitude Xperience, Creatio is:

    Better at support
    Easier to do business with
    Better at meeting requirements
    #19
    #19
  37. JustCall

    (177)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Altitude Xperience:
  38. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Altitude Xperience:

    Shawn H.
    SH
    Without a doubt, it's the customer service they provide. They go out of their way to check in with you, make sure things are working, ask for feedback, and are always willing to add small...Read more

    Reviewers say compared to Altitude Xperience, JustCall is:

    Better at support
    Easier to set up
    Easier to admin
    #20
    #20
  39. Kixie PowerCall

    (171)4.6 out of 5

    Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Altitude Xperience:
  40. Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Altitude Xperience:

    RM
    The click to dial is very basic, but it works.

    Reviewers say compared to Altitude Xperience, Kixie PowerCall is:

    Better at support
    Easier to set up
    Easier to admin