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Compare Aivo and Customers.ai 
Featured Products
At a Glance
Market Segments
Enterprise (41.9% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aivo
Star Rating
(133)4.5 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about AivoCustomers.ai
Star Rating
(429)4.8 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Customers.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Customers.ai excels in user satisfaction, reflected in its higher overall ratings and a more substantial number of reviews. Users appreciate its instant messaging feature that allows for effective lead management even when they are not present, making it a valuable tool for small businesses.
- Users say Aivo offers a seamless experience for connecting with website visitors through live chat, which is particularly beneficial for lead generation. Reviewers highlight the ease of implementation and the quality of customer interactions, showcasing its strengths in engaging potential clients.
- Reviewers mention that Customers.ai provides a more comprehensive automation tool, especially for social media platforms like Instagram. This feature has garnered positive feedback for its ability to streamline lead gathering, making it a favorite among users focused on social media marketing.
- According to verified reviews, Aivo shines in its customization capabilities, allowing users to add various elements to intents, such as videos and buttons. This flexibility is praised by users who appreciate the ability to tailor interactions to their specific needs.
- G2 reviewers highlight that Customers.ai outperforms Aivo in terms of support quality, with users noting a higher satisfaction rate regarding assistance and guidance. This aspect is crucial for businesses that rely on timely support to resolve issues and optimize their use of the software.
- Users report that while Aivo has a solid feature set, it sometimes struggles to meet the specific workflow needs of all users, with some mentioning configuration challenges. In contrast, Customers.ai is noted for its user-friendly interface, making it easier for small businesses to adopt and utilize effectively.
Pricing
Entry-Level Pricing
Aivo
No pricing availableCustomers.ai
No pricing availableFree Trial
Aivo
No trial information availableCustomers.ai
Free Trial is available
Ratings
Meets Requirements
8.5
109
9.6
339
Ease of Use
8.8
107
9.6
349
Ease of Setup
8.4
92
9.4
205
Ease of Admin
8.8
94
9.3
119
Quality of Support
8.8
109
9.7
335
Has the product been a good partner in doing business?
8.8
96
9.6
118
Product Direction (% positive)
9.0
106
9.6
306
Features by Category
Messenger
Not enough data
9.7
156
|
Verified
Not enough data
9.7
151
|
Verified
Not enough data
9.7
153
|
Verified
Not enough data
9.7
155
|
Verified
Channels
Not enough data
9.7
160
|
Verified
Not enough data
9.8
148
|
Verified
Not enough data
9.7
136
|
Verified
Not enough data
9.6
125
|
Verified
Not enough data
9.7
128
|
Verified
Customers
Not enough data
9.7
157
|
Verified
Not enough data
9.8
152
Not enough data
9.7
159
|
Verified
Not enough data
9.8
160
|
Verified
Not enough data
9.7
152
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Repeatability and Reportability
Not enough data
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
AI and Automation
Not enough data
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Generative AI
Not enough data
9.6
12
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retargeting
Not enough data
8.8
43
Not enough data
9.6
49
Not enough data
9.6
46
Not enough data
9.3
45
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
9.2
43
Agentic AI - Retargeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Not enough data
9.3
21
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.2
21
Not enough data
7.1
17
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
8.4
34
9.8
120
8.3
34
9.7
119
8.3
33
9.8
118
8.4
33
9.8
117
7.8
18
9.8
118
Platform
8.1
26
9.9
114
8.4
32
9.7
120
8.3
30
9.7
118
8.0
32
9.8
117
Feature Not Available
9.7
109
8.2
31
9.8
111
8.2
30
9.9
116
Generative AI
Not enough data
9.3
9
Not enough data
9.4
9
Lead Monitoring
Not enough data
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Analytics
Not enough data
9.2
59
Not enough data
9.3
60
Customization
Not enough data
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Generative AI
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
9.7
6
Communication
8.4
44
|
Verified
10.0
101
8.5
40
|
Verified
9.8
107
8.2
14
|
Verified
9.9
96
8.7
29
|
Verified
9.8
103
7.2
10
9.7
36
Internal Use
8.2
39
|
Verified
9.8
106
8.0
40
|
Verified
9.6
39
7.8
17
|
Verified
9.6
41
8.2
43
|
Verified
9.6
37
8.7
31
|
Verified
10.0
97
8.2
30
|
Verified
9.9
102
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.6
37
Not enough data
8.1
32
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
8.6
14
Not enough data
Self-Service Platform
8.5
11
Not enough data
8.9
14
Not enough data
8.0
15
Not enough data
8.2
12
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Aivo is categorized as Genesys AppFoundry Marketplace and Customer Self-Service
Customers.ai is categorized as Sales Engagement, Conversational Marketing, Visitor Identification, Lead Capture, Lead Intelligence, and Retargeting
Reviews
Reviewers' Company Size
Aivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
18.5%
Financial Services
10.5%
Telecommunications
8.9%
Consumer Services
8.1%
Information Technology and Services
5.6%
Other
48.4%
Marketing and Advertising
35.7%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.6%
Health, Wellness and Fitness
2.2%
Other
46.4%
Alternatives
Discussions
How do I connect my bot to my Facebook Page?
2 Comments
Official Response from Aivo
Hey there! Thanks for your question. Connecting your bot to your Facebook Page is very simple. The only thing you need is a fanpage connected to your...Read more
How does AgentBot work?
1 Comment
Official Response from Aivo
Hello! Thanks for your question. AgentBot is a chatbot powered by artificial intelligence. This means that it is not just a structured set of questions, but...Read more
What languages does AgentBot support?
1 Comment
Official Response from Aivo
Hey there! Thanks for your question. We recently launched our new semantic engine, which supports 157 languages, including English, Spanish, Italian, French,...Read more
What is MobileMonkey chat?
4 Comments
AW
An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple...Read more
Is mobile monkey free?
2 Comments
AW
Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced.Read more
Can I sync user labels on page with MM's tag?
1 Comment
DG
Hi Qiao, yes you can! When you connect your Facebook Page with MobileMonkey, we sync all of your existing Facebook Inbox labels as tags. Read more
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