Compare Aircall and Freshcaller 
At a Glance
Market Segments
Small-Business (54.4% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$39/user/month, billed annually/user
Aircall
Star Rating
(1,543)4.4 out of 5
Market Segments
Small-Business (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansFreshcaller
Star Rating
(132)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface and seamless CRM integrations, particularly with platforms like HubSpot and Salesforce. Users appreciate the ability to navigate easily and make calls with just one button, enhancing their daily workflow.
- Users say that Freshcaller offers a clean and simple UI, making it easy to use for customer support tasks. Reviewers highlight features like the dial pad and call tags as particularly valuable, which helps streamline their operations.
- According to verified reviews, Aircall stands out for its quick implementation process. Users have noted that the initial setup is rapid and straightforward, allowing teams to get up and running without significant downtime.
- Reviewers mention that while Freshcaller is easy to set up, it sometimes lacks the advanced features that Aircall provides, such as detailed call transcripts and SMS capabilities, which are particularly beneficial for users needing comprehensive communication tools.
- G2 reviewers highlight that Aircall's support quality is commendable, with users noting the responsiveness and helpfulness of the support team. This contrasts with Freshcaller, where users have also praised support but with slightly less enthusiasm regarding the depth of assistance available.
- Users report that both platforms cater well to small businesses, but Aircall has a broader range of features that can scale with growing needs, while Freshcaller is often seen as a more basic solution that may suit smaller operations better.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Freshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
Free Trial
Aircall
Free Trial is available
Freshcaller
No trial information availableRatings
Meets Requirements
8.8
1,243
8.4
106
Ease of Use
9.2
1,257
8.6
105
Ease of Setup
9.0
732
8.4
60
Ease of Admin
8.7
453
8.4
60
Quality of Support
8.6
1,153
8.5
101
Has the product been a good partner in doing business?
8.2
441
8.4
58
Product Direction (% positive)
8.9
1,202
8.5
104
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
611
|
Verified
8.8
45
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.1
370
Feature Not Available
7.9
441
|
Verified
8.6
28
Generative AI
7.8
237
Not enough data
Functions
8.8
570
|
Verified
8.5
49
|
Verified
8.7
554
|
Verified
8.8
53
|
Verified
8.8
537
|
Verified
8.6
50
|
Verified
Feature Not Available
6.9
13
|
Verified
8.8
475
|
Verified
8.7
20
|
Verified
8.9
495
|
Verified
8.6
35
|
Verified
8.8
517
|
Verified
8.4
34
|
Verified
8.8
479
|
Verified
8.8
27
Agentic AI - Contact Center
8.1
95
Not enough data
8.7
109
Not enough data
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
8.6
65
|
Verified
8.9
566
|
Verified
9.0
52
|
Verified
8.8
594
|
Verified
8.3
53
|
Verified
9.1
516
|
Verified
8.7
34
|
Verified
Feature Not Available
7.5
17
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Conversational Platform
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
222
Not enough data
9.0
220
Not enough data
Platform Basics - VoIP Providers
8.5
20
Not enough data
9.0
21
Not enough data
8.5
20
Not enough data
8.4
20
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Basic Communication
8.9
356
|
Verified
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.2
229
|
Verified
Not enough data
8.7
257
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
257
Feature Not Available
8.3
266
|
Verified
Not enough data
8.7
283
|
Verified
Feature Not Available
Advanced Features
8.1
270
Not enough data
Feature Not Available
Not enough data
8.9
305
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
452
Not enough data
8.7
404
Not enough data
9.2
444
Not enough data
9.2
452
Not enough data
8.5
50
Not enough data
Contacts
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Not enough data
Insights
8.6
434
Not enough data
8.6
421
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
51
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Freshcaller are categorized as VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall is categorized as Outbound Call Tracking, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Freshcaller is categorized as Contact Center Quality Assurance, Contact Center Workforce, and Conversational Support
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.2%
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Freshcaller has no discussions with answers
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