# Aircall vs Freshcaller Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Aircall excels in user experience, with many praising its **intuitive interface** and seamless CRM integrations, particularly with platforms like HubSpot and Salesforce. Users appreciate the ability to navigate easily and make calls with just one button, enhancing their daily workflow.
- **Users say** that Freshcaller offers a **clean and simple UI** , making it easy to use for customer support tasks. Reviewers highlight features like the dial pad and call tags as particularly valuable, which helps streamline their operations.
- **According to verified reviews** , Aircall stands out for its **quick implementation process**. Users have noted that the initial setup is rapid and straightforward, allowing teams to get up and running without significant downtime.
- **Reviewers mention** that while Freshcaller is easy to set up, it sometimes lacks the advanced features that Aircall provides, such as detailed call transcripts and SMS capabilities, which are particularly beneficial for users needing comprehensive communication tools.
- **G2 reviewers highlight** that Aircall's support quality is commendable, with users noting the responsiveness and helpfulness of the support team. This contrasts with Freshcaller, where users have also praised support but with slightly less enthusiasm regarding the depth of assistance available.
- **Users report** that both platforms cater well to small businesses, but Aircall has a broader range of features that can scale with growing needs, while Freshcaller is often seen as a more basic solution that may suit smaller operations better.



| | Aircall | Freshcaller | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,583 | 132 | 
| **Largest Market Segment** | Small-Business (54.6% of reviews) | Small-Business (71.2% of reviews) | 
| **Entry Level Price** | $30 User/Month (Billed Annually - 3 User Minimum) | $39/user/month, billed annually/user | 

---
## Top Pros & Cons

### Aircall

Pros:
- Ease of Use (263 reviews)
- Easy Integration (112 reviews)

Cons:
- Connection Issues (71 reviews)
- Call Issues (58 reviews)

### Freshcaller

Pros:
- Ease of Use (2 reviews)
- Automation (1 reviews)

Cons:
- Lack of Features (2 reviews)
- Contact Management (1 reviews)

---
## Ratings Comparison
| Rating | Aircall | Freshcaller | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1269 reviews) | 8.4 (106 reviews) | 
  | **Ease of Use** | 9.2 (1284 reviews) | 8.6 (105 reviews) | 
  | **Ease of Setup** | 8.9 (758 reviews) | 8.4 (60 reviews) | 
  | **Ease of Admin** | 8.7 (453 reviews) | 8.4 (60 reviews) | 
  | **Quality of Support** | 8.6 (1176 reviews) | 8.5 (101 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (441 reviews) | 8.4 (58 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1222 reviews) | 8.5 (104 reviews) | 

---
## Pricing

### Aircall

#### Entry-Level Pricing

Plan: Essentials

Price: $30 User/Month (Billed Annually - 3 User Minimum)

Description: Improves the performance of any team

Key Features:
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API

[Browse all 3 editions](https://www.g2.com/products/aircall/pricing)

#### Free Trial

Yes

### Freshcaller

#### Entry-Level Pricing

Plan: Pro

Price: $39 /user/month, billed annually/user

Description: Everything in Growth, 3000 Free minutes/month and

Key Features:
- Holiday Routing
- Advanced Call Metrics
- Call Barging

[Browse all 4 editions](https://www.g2.com/products/freshcaller/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Freshcaller** | N/A | N/A |

#### Lead Facilitation

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Freshcaller** | N/A | N/A |

#### Dialing Options

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 9.8/10 | 7 |
| **Freshcaller** | N/A | N/A |

#### Call Analytics

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Call Recording** | 10.0 (7 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | 9.7 (6 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | 9.7 (5 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Freshcaller** | N/A | N/A |

#### Quality Assurance

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Feature Not Available | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Feature Not Available | 

#### Performance

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 772 |
| **Freshcaller** | 8.5/10 | 83 |

#### Channels

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Voice** | 9.3 (631 reviews) ✓ Verified | 8.8 (45 reviews) ✓ Verified | 
| **Mobile SMS** | 8.1 (375 reviews) | Feature Not Available | 
| **Email** | 7.9 (444 reviews) ✓ Verified | 8.6 (28 reviews) | 

#### Generative AI

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **AI Text-to-Speech** | 7.8 (237 reviews) | Not enough data | 

#### Functions

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Session Routing** | 8.8 (573 reviews) ✓ Verified | 8.5 (49 reviews) ✓ Verified | 
| **Session Queuing** | 8.7 (556 reviews) ✓ Verified | 8.8 (53 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.8 (540 reviews) ✓ Verified | 8.6 (50 reviews) ✓ Verified | 
| **Speech Analytics** | Feature Not Available | 6.9 (13 reviews) ✓ Verified | 
| **Auto Dialer** | 8.8 (476 reviews) ✓ Verified | 8.7 (20 reviews) ✓ Verified | 
| **IVR** | 8.9 (497 reviews) ✓ Verified | 8.6 (35 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (519 reviews) ✓ Verified | 8.4 (34 reviews) ✓ Verified | 
| **Persistent Data** | 8.8 (479 reviews) ✓ Verified | 8.8 (27 reviews) | 

#### Agentic AI - Contact Center

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (96 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (116 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (96 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (94 reviews) | Not enough data | 

#### Administrative

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Session Summary Notes** | 8.8 (571 reviews) ✓ Verified | 8.6 (65 reviews) ✓ Verified | 
| **Administrator Access** | 8.9 (567 reviews) ✓ Verified | 9.0 (52 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.8 (600 reviews) ✓ Verified | 8.3 (53 reviews) ✓ Verified | 
| **Session Recording** | 9.1 (524 reviews) ✓ Verified | 8.7 (34 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Feature Not Available | 7.5 (17 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Freshcaller** | N/A | N/A |

#### Workforce Management

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Feature Not Available | 
| **Intraday Management** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Freshcaller** | 8.1/10 | 5 |

#### Conversational Platform

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Personalization** | Not enough data | 8.0 (5 reviews) | 
| **Omnichannel** | Not enough data | 8.0 (5 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | 8.3 (5 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 249 |
| **Freshcaller** | N/A | N/A |

#### Platform

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Omnichannel** | 8.3 (189 reviews) | Not enough data | 
| **Mobile Access** | 8.7 (214 reviews) | Not enough data | 
| **Queue Management** | 8.8 (210 reviews) | Not enough data | 
| **Call Routing** | 9.0 (217 reviews) | Not enough data | 
| **Call Back** | 9.0 (222 reviews) | Not enough data | 
| **IVR** | 8.8 (206 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.9 (206 reviews) | Not enough data | 

#### Generative AI

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (117 reviews) | Not enough data | 

#### Workforce Management

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Call Monitoring** | 9.0 (211 reviews) | Not enough data | 
| **Performance Evaluation** | 8.9 (206 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (21 reviews) | Not enough data | 

#### Administrative

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Call Recording** | 9.1 (226 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.0 (222 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 383 |
| **Freshcaller** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (20 reviews) | Not enough data | 
| **Call Management** | 8.8 (22 reviews) | Not enough data | 
| **Network monitoring** | 8.6 (21 reviews) | Not enough data | 
| **Integrations** | 8.6 (23 reviews) | Not enough data | 
| **Virtual PBX** | 7.8 (18 reviews) | Not enough data | 
| **SIP trunking services** | 7.6 (18 reviews) | Not enough data | 

#### Basic Communication

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Phone Calls** | 8.9 (363 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.2 (230 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 8.7 (259 reviews) | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | 

#### Access

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Software Pairing** | 8.3 (259 reviews) | Feature Not Available | 
| **Browser Extension** | 8.3 (268 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.7 (283 reviews) ✓ Verified | Feature Not Available | 

#### Advanced Features

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Hold Music** | 8.1 (272 reviews) | Not enough data | 
| **Automated Attendants** | Feature Not Available | Not enough data | 
| **VOiP Number** | 8.8 (309 reviews) ✓ Verified | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Freshcaller** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 515 |
| **Freshcaller** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (47 reviews) | Not enough data | 

#### Calling

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Record Calls** | 9.3 (453 reviews) | Not enough data | 
| **Generate Location** | 8.7 (404 reviews) | Not enough data | 
| **Call Types** | 9.2 (446 reviews) | Not enough data | 
| **Click-to-Call** | 9.2 (455 reviews) | Not enough data | 
| **Auto Dialer** | 8.5 (50 reviews) | Not enough data | 

#### Contacts

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Personalization** | 8.9 (437 reviews) | Not enough data | 
| **Information Locater** | 8.7 (419 reviews) | Not enough data | 
| **Record Prospect Data** | Feature Not Available | Not enough data | 

#### Insights

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Notes** | 8.6 (435 reviews) | Not enough data | 
| **Daily Summary** | 8.6 (423 reviews) | Not enough data | 
| **Automated Voicemails** | Feature Not Available | Not enough data | 
| **Automated Emails** | 7.7 (365 reviews) | Not enough data | 
| **Sorts Prospects** | Feature Not Available | Not enough data | 
| **Automated Note Taking** | 7.8 (52 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Freshcaller** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Freshcaller** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Aircall | Freshcaller | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Aircall (6):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Freshcaller (3):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Aircall | Freshcaller | 
|---|---|---|
| **Small-Business** | 54.6% | 71.2% | 
| **Mid-Market** | 41.6% | 23.2% | 
| **Enterprise** | 3.8% | 5.6% | 

### By Industry

#### Aircall

- **Computer Software:** 9.3%
- **Information Technology and Services:** 8.0%
- **Consumer Services:** 6.4%
- **Financial Services:** 5.9%
- **Logistics and Supply Chain:** 3.3%
- **Telecommunications:** 3.2%
- **Retail:** 2.8%
- **Marketing and Advertising:** 2.8%
- **Leisure, Travel & Tourism:** 2.6%
- **Insurance:** 2.4%
- **Other:** 53.3%

#### Freshcaller

- **Information Technology and Services:** 14.4%
- **Online Media:** 12.0%
- **Computer Software:** 10.4%
- **Retail:** 6.4%
- **Financial Services:** 4.0%
- **Consumer Services:** 4.0%
- **Consumer Goods:** 3.2%
- **Hospital & Health Care:** 2.4%
- **Staffing and Recruiting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 38.4%

---
## Alternatives

### Alternatives to Aircall

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
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- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (199 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)

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## Top Discussions

### Aircall

- Title: [What is Aircall used for?](https://www.g2.com/discussions/what-is-aircall-used-for) — 3 comments
  > **Top comment:** "It is used to connect with our potential customers. "
- Title: [How do I use Aircall?](https://www.g2.com/discussions/how-do-i-use-aircall) — 2 comments
  > **Top comment:** "With a simple click you can easily manage incoming calls and also do outbound calling."
- Title: [What is an Aircall?](https://www.g2.com/discussions/what-is-an-aircall) — 2 comments
  > **Top comment:** "Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more."
- Title: [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) — 2 comments, 2 upvotes
  > **Top comment:** "No "
- Title: [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket..."

### Freshcaller

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aircall-vs-freshcaller)