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Compare Aircall and Freshcaller 
Featured Products
At a Glance
Market Segments
Small-Business (54.6% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$39/user/month, billed annually/user
Aircall
Star Rating
(1,503)4.4 out of 5
Market Segments
Small-Business (54.6% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansFreshcaller
Star Rating
(132)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user satisfaction, boasting a significantly higher overall score compared to Freshcaller. Users appreciate its user-friendly interface, which makes navigating the platform a breeze, allowing for quick calls and easy access to colleagues.
- According to verified reviews, Aircall's implementation process is praised for its speed and simplicity. Users highlight the intuitive onboarding wizard that helps new users get started without hassle, while Freshcaller, although easy to set up, doesn't match the same level of user experience.
- Reviewers mention that Aircall's call quality is consistently reliable, with many noting the fast and stable connections that enhance their communication experience. In contrast, Freshcaller users have not reported the same level of satisfaction regarding call quality.
- Users say that Aircall's advanced features, such as AI enhancements, significantly improve their overall experience, making it a vital tool for customer service. Freshcaller, while offering a unified platform for various customer engagement tools, lacks the same depth in call-specific features.
- Reviewers highlight that both platforms provide quality support, but Aircall's support is often seen as more responsive and effective, with users appreciating the knowledgeable assistance they receive when issues arise, compared to Freshcaller's support which, while helpful, may not always be as prompt.
- According to recent user feedback, Aircall is particularly favored by small businesses, with a larger percentage of its reviews coming from this segment. Freshcaller also serves small businesses well, but users feel that Aircall's tailored features better meet their specific needs.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Freshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
Free Trial
Aircall
Free Trial is available
Freshcaller
No trial information availableRatings
Meets Requirements
8.8
1,217
8.4
106
Ease of Use
9.2
1,230
8.6
105
Ease of Setup
8.9
704
8.4
60
Ease of Admin
8.7
448
8.4
60
Quality of Support
8.6
1,127
8.5
101
Has the product been a good partner in doing business?
8.2
436
8.4
58
Product Direction (% positive)
8.8
1,179
8.5
104
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
589
|
Verified
8.8
45
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.1
368
Feature Not Available
7.9
440
|
Verified
8.6
28
Generative AI
7.8
236
Not enough data
Functions
8.8
567
|
Verified
8.5
49
|
Verified
8.7
551
|
Verified
8.8
53
|
Verified
8.8
536
|
Verified
8.6
50
|
Verified
Feature Not Available
6.9
13
|
Verified
8.7
473
|
Verified
8.7
20
|
Verified
8.9
494
|
Verified
8.6
35
|
Verified
8.8
516
|
Verified
8.4
34
|
Verified
8.8
473
|
Verified
8.8
27
Agentic AI - Contact Center
8.2
94
Not enough data
8.7
100
Not enough data
8.4
94
Not enough data
8.2
93
Not enough data
Administrative
8.8
562
|
Verified
8.6
65
|
Verified
8.9
564
|
Verified
9.0
52
|
Verified
8.8
587
|
Verified
8.3
53
|
Verified
9.1
512
|
Verified
8.7
34
|
Verified
Feature Not Available
7.5
17
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Conversational Platform
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
115
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
20
Not enough data
8.2
19
Not enough data
8.3
20
Not enough data
Administrative
9.1
222
Not enough data
8.9
220
Not enough data
Platform Basics - VoIP Providers
8.9
19
Not enough data
9.0
20
Not enough data
8.7
19
Not enough data
8.6
18
Not enough data
8.2
17
Not enough data
8.0
17
Not enough data
Basic Communication
8.9
351
|
Verified
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.2
227
|
Verified
Not enough data
8.7
256
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.4
256
Feature Not Available
8.3
265
|
Verified
Not enough data
8.7
282
|
Verified
Feature Not Available
Advanced Features
8.1
269
Not enough data
Feature Not Available
Not enough data
8.8
304
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
451
Not enough data
8.7
404
Not enough data
9.2
445
Not enough data
9.2
452
Not enough data
8.4
48
Not enough data
Contacts
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Not enough data
Insights
8.6
434
Not enough data
8.7
421
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
48
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Freshcaller are categorized as VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall is categorized as Outbound Call Tracking, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Freshcaller is categorized as Contact Center Quality Assurance, Contact Center Workforce, and Conversational Support
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.2%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Freshcaller has no discussions with answers
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