Top 10 Freshcaller Alternatives & Competitors

Top 10 Alternatives to Freshcaller Recently Reviewed By G2 Community

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Aircall
By Aircall
4.4/5
(1,534)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
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Reviewers say compared to Freshcaller, Aircall is:
More usable
Easier to set up
Better at meeting requirements
Categories in common with Freshcaller:
VoIP Providers
Call Center Infrastructure (CCI)
Contact Center

Talkdesk
By Talkdesk
4.4/5
(2,500)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Freshcaller, Talkdesk is:
Slower to reach roi
Better at meeting requirements
More usable
Categories in common with Freshcaller:
Contact Center Quality Assurance
Contact Center Workforce
Call Center Infrastructure (CCI)
Contact Center

Genesys Cloud CX
By Genesys
4.4/5
(1,526)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Freshcaller, Genesys Cloud CX is:
Slower to reach roi
More expensive
More usable
Categories in common with Freshcaller:
Contact Center Quality Assurance
VoIP Providers
Contact Center Workforce
Call Center Infrastructure (CCI)
Contact Center
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JustCall
By Saas Labs
4.3/5
(2,375)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Reviewers say compared to Freshcaller, JustCall is:
Easier to set up
Easier to do business with
More usable
Categories in common with Freshcaller:
Contact Center Quality Assurance
VoIP Providers
Contact Center Workforce
Call Center Infrastructure (CCI)
Contact Center

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(595)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Freshcaller, Five9 Intelligent Cloud Contact Center Platform is:
More expensive
Easier to do business with
Categories in common with Freshcaller:
Contact Center Quality Assurance
Contact Center Workforce
Call Center Infrastructure (CCI)
Contact Center
Conversational Support

3CX
By 3CX
4.4/5
(531)
Product Description
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
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Reviewers say compared to Freshcaller, 3CX is:
Easier to admin
Better at meeting requirements
Easier to set up
Categories in common with Freshcaller:
VoIP Providers
Call Center Infrastructure (CCI)
Contact Center

RingCentral Contact Center
By RingCentral
4.1/5
(185)
Product Description
RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.
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Reviewers say compared to Freshcaller, RingCentral Contact Center is:
More expensive
Categories in common with Freshcaller:
Contact Center Workforce
Contact Center
Conversational Support

NiCE CXone Mpower
By NiCE
4.3/5
(1,728)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Freshcaller, NiCE CXone Mpower is:
Slower to reach roi
Better at meeting requirements
More usable
Categories in common with Freshcaller:
Contact Center Quality Assurance
Contact Center Workforce
Call Center Infrastructure (CCI)
Contact Center

Dixa
By Dixa
4.2/5
(391)
Product Description
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.
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Reviewers say compared to Freshcaller, Dixa is:
Slower to reach roi
Easier to do business with
Easier to admin
Categories in common with Freshcaller:
Contact Center Quality Assurance
Contact Center Workforce
Contact Center
Conversational Support

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