Compare Agentforce 360 Platform (formerly Salesforce Platform) and Twilio Segment 
At a Glance
Market Segments
Mid-Market (45.8% of reviews)
Mid-Market (47.7% of reviews)
Entry-Level Pricing
$25/user/month* (billed annually)
$120 Per month
Agentforce 360 Platform (formerly Salesforce Platform)
Star Rating
(3,976)4.5 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plansTwilio Segment
Star Rating
(563)4.5 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
$120 Per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Platform excels in providing a comprehensive view of customer data, with users appreciating the ability to access historical data spanning over a decade. This feature allows for deeper insights when engaging with leads or clients, enhancing the overall customer relationship management experience.
- Users say that Twilio Segment stands out for its ease of integration with various data sources. Reviewers highlight the straightforward setup process, making it an effective tool for tagging website activity without requiring extensive engineering resources.
- According to verified reviews, Salesforce Platform is praised for its high level of customization and flexibility. Users mention that it empowers non-developers to build apps and automate workflows quickly, which can significantly accelerate project timelines and improve productivity.
- Reviewers mention that while both platforms have similar star ratings, Salesforce Platform's higher G2 Score reflects a broader user satisfaction, particularly in areas like reporting and dashboard capabilities, which are rated highly by users for their effectiveness and ease of use.
- Users highlight that Twilio Segment's ability to connect seamlessly with various platforms simplifies data management, making it easier to send data around without needing extensive technical knowledge. This feature is particularly beneficial for teams looking to streamline their data processes.
- G2 reviewers note that Salesforce Platform's extensive learning resources and cloud-based access provide significant advantages for users, allowing them to leverage powerful CRM capabilities from anywhere, which is a crucial factor for teams working remotely or across multiple locations.
Pricing
Entry-Level Pricing
Agentforce 360 Platform (formerly Salesforce Platform)
Platform Starter
$25
/user/month* (billed annually)
Users access apps built with the following services:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder
Twilio Segment
Team
$120
Per month
- Base includes 10,000 MTU
- Unlimited Sources
- Unlimited Destinations
Free Trial
Agentforce 360 Platform (formerly Salesforce Platform)
Free Trial is available
Twilio Segment
Free Trial is available
Ratings
Meets Requirements
8.9
2,355
8.9
427
Ease of Use
8.5
3,121
8.7
429
Ease of Setup
8.4
1,899
8.5
245
Ease of Admin
8.5
801
8.9
237
Quality of Support
8.5
2,102
8.6
367
Has the product been a good partner in doing business?
8.8
796
8.8
225
Product Direction (% positive)
8.7
2,320
8.3
387
Features by Category
Data Masking
9.4
17
Not enough data
9.3
17
Not enough data
9.2
16
Not enough data
9.4
16
Not enough data
8.8
16
Not enough data
Administration
Not enough data
8.6
86
Not enough data
8.2
68
Not enough data
8.7
77
Not enough data
8.0
85
Management
Not enough data
8.2
43
Not enough data
8.5
52
Not enough data
8.6
49
Not enough data
8.1
48
Not enough data
8.6
46
Compliance
Not enough data
8.9
96
Not enough data
8.7
80
Not enough data
8.8
85
Not enough data
8.7
83
Security
Not enough data
9.0
56
Not enough data
8.4
54
Not enough data
8.9
50
Data Quality
Not enough data
8.7
99
Not enough data
9.1
98
Not enough data
9.3
98
Maintainence
Not enough data
9.0
53
Not enough data
8.7
46
Generative AI
Not enough data
7.1
7
Not enough data
7.4
7
Agentic AI - Data Governance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
287
Not enough data
8.8
278
Not enough data
9.3
300
Not enough data
9.0
300
Not enough data
9.2
302
Not enough data
9.0
289
Not enough data
Automation
9.0
326
Not enough data
9.0
312
Not enough data
9.1
320
Not enough data
Development
8.9
290
Not enough data
8.7
251
Not enough data
8.5
241
Not enough data
9.0
270
Not enough data
Data Sourcing
Not enough data
8.5
142
|
Verified
Not enough data
8.7
147
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
138
|
Verified
Intelligence
Not enough data
8.0
123
|
Verified
Not enough data
6.9
85
|
Verified
Not enough data
Feature Not Available
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
108
Not enough data
9.2
103
Not enough data
8.9
103
Not enough data
8.7
100
Not enough data
Management
9.1
100
Not enough data
9.1
102
Not enough data
9.2
106
Not enough data
9.1
103
Not enough data
Security
9.3
107
Not enough data
Agentic AI - Cloud Migration
8.3
18
Not enough data
8.0
18
Not enough data
8.7
19
Not enough data
Functionality
Not enough data
9.1
27
Not enough data
8.4
18
Not enough data
8.8
26
Not enough data
9.0
24
Not enough data
8.7
25
Not enough data
9.1
25
Not enough data
9.0
26
Not enough data
8.7
25
Not enough data
8.6
24
Not enough data
8.7
29
Not enough data
9.0
27
Not enough data
9.0
28
Functionality
9.1
27
9.0
21
9.2
27
8.7
21
9.2
28
9.1
24
9.0
27
8.3
21
9.0
25
8.5
18
8.8
25
8.6
23
8.7
24
8.7
20
8.9
27
8.3
15
9.1
25
8.7
18
Functionality
8.6
303
Not enough data
9.1
320
Not enough data
9.2
317
Not enough data
8.9
308
Not enough data
8.6
293
Not enough data
9.1
322
Not enough data
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
9.4
11
Not enough data
8.9
12
Not enough data
9.9
12
Not enough data
9.3
9
Not enough data
9.3
12
Not enough data
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
8.3
10
Not enough data
8.5
11
Not enough data
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
9.0
12
Not enough data
8.2
10
Not enough data
Functionality
8.7
75
Not enough data
8.7
77
Not enough data
8.9
79
Not enough data
8.7
75
Not enough data
9.3
77
Not enough data
9.1
79
Not enough data
Type
8.7
74
Not enough data
8.7
76
Not enough data
Reporting
8.8
74
Not enough data
8.9
75
Not enough data
9.0
15
Not enough data
9.4
13
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
8.5
13
Not enough data
Administration & Governance - Identity and Access Management (IAM)
8.7
13
Not enough data
8.3
13
Not enough data
Generative AI - Identity and Access Management (IAM)
7.6
13
Not enough data
7.4
13
Not enough data
7.7
13
Not enough data
Management
9.3
68
Not enough data
9.3
70
Not enough data
9.2
68
Not enough data
Functionality
9.4
69
Not enough data
9.4
68
Not enough data
9.5
69
Not enough data
Processes
9.2
69
Not enough data
9.4
69
Not enough data
9.3
69
Not enough data
Development
Not enough data
8.9
47
Not enough data
8.1
39
Management
Not enough data
8.0
46
Not enough data
8.6
43
Integration Options
Not enough data
8.4
23
Not enough data
8.4
23
Not enough data
8.8
39
Not enough data
8.5
20
Functionality
8.1
75
Not enough data
8.5
70
Not enough data
8.7
69
Not enough data
8.5
69
Not enough data
Data Control
8.5
68
Not enough data
8.6
70
Not enough data
9.0
70
Not enough data
Agentic AI - Drag and Drop App Builder
8.9
25
Not enough data
8.8
25
Not enough data
8.4
25
Not enough data
Functionality
9.1
143
Not enough data
8.8
136
Not enough data
8.8
129
Not enough data
9.2
138
Not enough data
8.7
136
Not enough data
8.9
132
Not enough data
9.1
129
Not enough data
Data Management
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
6.7
7
Not enough data
8.1
6
Not enough data
6.9
6
Functionality
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.7
5
Not enough data
7.8
6
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
6.9
6
Security
Not enough data
8.3
5
Not enough data
7.7
5
Generative AI
Not enough data
Not enough data
Agentic AI - Software Testing
9.0
25
Not enough data
8.8
24
Not enough data
8.9
24
Not enough data
Application Design
8.6
236
Not enough data
8.6
236
Not enough data
8.7
257
Not enough data
8.7
247
Not enough data
8.9
273
Not enough data
Data Control
8.9
267
Not enough data
8.9
269
Not enough data
9.2
267
Not enough data
Publishing
8.9
243
Not enough data
8.9
255
Not enough data
8.9
239
Not enough data
Agentic AI - Low-Code Development Platforms
9.1
48
Not enough data
9.2
46
Not enough data
9.0
48
Not enough data
Development
8.7
590
Not enough data
8.6
574
Not enough data
8.7
525
Not enough data
8.6
555
Not enough data
8.6
520
Not enough data
Database
9.0
567
Not enough data
8.9
658
Not enough data
8.5
512
Not enough data
8.6
560
Not enough data
8.7
610
Not enough data
Infrastructure
8.5
564
Not enough data
8.1
524
Not enough data
9.1
593
Not enough data
User Interface Design
8.5
137
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
8.8
157
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
Data Control
9.0
153
|
Verified
Not enough data
8.9
161
|
Verified
Not enough data
9.2
158
|
Verified
Not enough data
Publishing
8.8
145
|
Verified
Not enough data
9.0
150
Not enough data
8.9
148
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
8.7
37
Not enough data
8.8
37
Not enough data
8.6
37
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.4
18
Not enough data
8.6
13
Not enough data
8.6
11
Not enough data
8.8
12
Categories
Categories
Shared Categories
Agentforce 360 Platform (formerly Salesforce Platform) and Twilio Segment are categorized as Consent Management Platform (CMP)
Unique Categories
Agentforce 360 Platform (formerly Salesforce Platform) is categorized as Application Development Platforms, DevOps Platforms, Workplace Innovation Platforms, Data Masking, Privileged Access Management (PAM), Customer Identity and Access Management (CIAM), Cloud Migration, No-Code Development Platforms, Drag and Drop App Builder, Low-Code Development Platforms, Software Testing, Identity and Access Management (IAM), and Cloud Platform as a Service (PaaS)
Twilio Segment is categorized as Data Subject Access Request (DSAR), Data Privacy Management, Data Governance, Customer Data Platform (CDP), E-Commerce Data Integration, and Reverse ETL
Reviews
Reviewers' Company Size
Agentforce 360 Platform (formerly Salesforce Platform)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Segment
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
12.0%
Financial Services
6.9%
Non-Profit Organization Management
4.1%
Marketing and Advertising
3.3%
Other
60.0%
Computer Software
21.8%
Information Technology and Services
12.9%
Financial Services
8.9%
Internet
7.3%
Marketing and Advertising
5.3%
Other
43.9%
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