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At a Glance
Market Segments
Small-Business (54.8% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
Contact Us
$0.99 1 Resolution
Acquire
Star Rating
(43)4.2 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,690)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring a remarkable 9.3, which reviewers mention provides a seamless and engaging experience for real-time customer interactions. In contrast, Acquire's Live Chat feature, while still strong at 9.2, does not quite match the level of user satisfaction.
- Reviewers mention that Intercom's Email capabilities are top-notch, achieving a score of 9.5, which users say allows for effective communication and follow-ups. Acquire, on the other hand, scores slightly lower at 8.8, indicating room for improvement in this area.
- G2 users highlight Intercom's superior Ticket Creation User Experience with a score of 8.7, which reviewers say makes it easy to manage customer inquiries. Acquire, however, does not have a comparable score available, suggesting it may not be as user-friendly in this aspect.
- Users on G2 report that Intercom's Customization Interface is rated at 8.5, allowing for tailored user experiences, while Acquire's customization options are rated lower at 8.2, indicating that users may find Intercom more flexible for their specific needs.
- Reviewers mention that Intercom's Knowledge Base feature is highly rated at 9.2, providing users with easy access to information and support resources. In comparison, Acquire's Knowledge Base scores 8.6, suggesting that while functional, it may not be as comprehensive or user-friendly.
- Users say that Intercom's Automation capabilities, particularly in Customer Interaction Automation, score an impressive 9.4, which reviewers highlight as a significant advantage for streamlining customer service processes. Acquire's automation features, while effective, do not reach the same level of user satisfaction.
Pricing
Entry-Level Pricing
Acquire
Starter
Contact Us
For companies just starting their digital engagement journey or those with very simple existing workflows
- Out-of-the-box Features
- Pre-built Integrations
- Acquire Academy
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Acquire
No trial information availableFin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.9
35
8.8
2,819
Ease of Use
8.4
35
8.9
2,849
Ease of Setup
8.7
27
8.4
1,458
Ease of Admin
8.7
27
8.6
1,305
Quality of Support
8.4
35
8.6
2,715
Has the product been a good partner in doing business?
8.9
27
8.8
1,302
Product Direction (% positive)
8.2
33
8.8
2,670
Features by Category
Ticket and Case Management
Feature Not Available
8.6
1100
|
Verified
Feature Not Available
8.8
1118
|
Verified
Feature Not Available
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Feature Not Available
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
Feature Not Available
8.8
891
|
Verified
Feature Not Available
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
720
|
Verified
8.2
16
|
Verified
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
8.0
5
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Feature Not Available
8.3
218
Feature Not Available
Feature Not Available
Design
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Feature Not Available
8.6
478
Platform
Not enough data
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Feature Not Available
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
6
8.7
1058
7.7
5
8.7
837
6.7
5
8.7
858
Feature Not Available
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
8.1
6
8.5
518
8.0
5
8.8
809
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Automation
Not enough data
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
9.2
23
|
Verified
9.2
1441
|
Verified
8.7
23
|
Verified
8.9
1449
|
Verified
8.5
9
|
Verified
8.7
1191
|
Verified
8.7
15
|
Verified
9.1
1356
|
Verified
8.7
9
|
Verified
8.2
595
Internal Use
8.2
16
|
Verified
8.2
1267
|
Verified
9.2
20
|
Verified
8.7
1094
|
Verified
8.6
14
8.2
1043
|
Verified
8.6
12
|
Verified
8.7
1247
|
Verified
8.7
15
|
Verified
8.9
1319
|
Verified
8.1
15
|
Verified
8.6
1287
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
8.9
652
Not enough data
8.9
651
Feature Not Available
Feature Not Available
Not enough data
8.2
490
Feature Not Available
8.4
535
Self-Service Platform
Not enough data
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
160
Automation
Not enough data
8.1
161
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Acquire and Fin by Intercom are categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Acquire is categorized as Co-Browsing
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Shared Inbox, Digital Adoption Platform, Conversational Marketing, and Social Customer Service
Reviews
Reviewers' Company Size
Acquire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.7%
Information Technology and Services
9.5%
Marketing and Advertising
7.1%
Hospital & Health Care
7.1%
Banking
7.1%
Other
52.4%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Alternatives
Discussions
Acquire has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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