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Compare Acquire and Fin by Intercom 
Featured Products
At a Glance
Market Segments
Small-Business (54.8% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
Contact Us
$0.99 1 Resolution
Acquire
Star Rating
(43)4.2 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,763)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a highly customizable experience, with users appreciating features like snippets and adaptable conversation behaviors. This flexibility allows for a more personalized interaction, making users feel understood and supported.
- Users say that the implementation process for Fin by Intercom is notably smooth, with many highlighting the intuitive onboarding wizard that simplifies setup. In contrast, Acquire has received less recent feedback, which may indicate challenges in user experience during initial setup.
- Reviewers mention that Fin by Intercom's answer accuracy is a standout feature, with users noting it provides around 80-90% accurate responses. This efficiency saves time and enhances the overall customer support experience, while Acquire's feedback suggests it may not match this level of accuracy consistently.
- According to verified reviews, Fin by Intercom has a significantly higher G2 Score, reflecting overall user satisfaction. Users appreciate its multiple functionalities for handling customer interactions across both web and mobile platforms, whereas Acquire's lower score indicates potential areas for improvement in user satisfaction.
- Users highlight that Fin by Intercom's omnichannel capabilities are robust, allowing seamless communication across various platforms. This is particularly beneficial for small businesses looking to enhance their customer experience, while Acquire's features, although visually appealing, may not offer the same level of integration.
- Reviewers note that while Acquire provides good API support and smooth data transfer in chats, Fin by Intercom's comprehensive feature set, including in-app messaging and contextual engagement, positions it as a more versatile tool for businesses aiming to improve customer interactions.
Pricing
Entry-Level Pricing
Acquire
Starter
Contact Us
For companies just starting their digital engagement journey or those with very simple existing workflows
- Out-of-the-box Features
- Pre-built Integrations
- Acquire Academy
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Acquire
No trial information availableFin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.9
35
8.7
2,850
Ease of Use
8.4
35
8.9
2,880
Ease of Setup
8.7
27
8.4
1,485
Ease of Admin
8.7
27
8.6
1,325
Quality of Support
8.4
35
8.6
2,746
Has the product been a good partner in doing business?
8.9
27
8.8
1,322
Product Direction (% positive)
8.2
33
8.8
2,701
Features by Category
Ticket and Case Management
Feature Not Available
8.6
1101
|
Verified
Feature Not Available
8.8
1120
|
Verified
Feature Not Available
8.7
1097
|
Verified
Not enough data
8.6
1148
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1137
|
Verified
Feature Not Available
8.8
1061
|
Verified
Not enough data
8.6
962
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Communication Channels
Feature Not Available
8.8
892
|
Verified
Feature Not Available
8.8
1091
|
Verified
Not enough data
9.4
1265
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
722
|
Verified
8.2
16
|
Verified
8.2
1269
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1017
|
Verified
8.0
5
8.2
1019
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
228
Feature Not Available
8.3
218
Feature Not Available
Feature Not Available
Design
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
588
Not enough data
8.8
557
Feature Not Available
8.6
478
Platform
Not enough data
9.5
613
Not enough data
8.9
583
Not enough data
8.8
579
Not enough data
8.7
562
Feature Not Available
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
6
8.7
1058
7.7
5
8.7
837
6.7
5
8.7
858
Feature Not Available
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
8.1
6
8.5
518
8.0
5
8.8
812
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
212
Automation
Not enough data
8.4
211
Not enough data
8.3
208
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
201
Not enough data
8.6
193
Not enough data
8.5
202
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
9.2
23
|
Verified
9.2
1442
|
Verified
8.7
23
|
Verified
8.9
1450
|
Verified
8.5
9
|
Verified
8.7
1192
|
Verified
8.7
15
|
Verified
9.1
1357
|
Verified
8.7
9
|
Verified
8.2
595
Internal Use
8.2
16
|
Verified
8.2
1269
|
Verified
9.2
20
|
Verified
8.7
1095
|
Verified
8.6
14
8.2
1043
|
Verified
8.6
12
|
Verified
8.7
1249
|
Verified
8.7
15
|
Verified
8.9
1320
|
Verified
8.1
15
|
Verified
8.6
1288
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
8.9
655
Not enough data
8.9
652
Feature Not Available
Feature Not Available
Not enough data
8.2
491
Feature Not Available
8.4
536
Self-Service Platform
Not enough data
8.7
532
Not enough data
8.8
538
Not enough data
8.4
479
Not enough data
8.6
523
Agentic AI - Customer Self-Service
Not enough data
7.4
47
Not enough data
7.8
46
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.8
181
Not enough data
8.0
183
Not enough data
7.7
165
Not enough data
8.5
177
Not enough data
8.0
160
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
159
Not enough data
7.8
167
Not enough data
8.4
169
Automation
Not enough data
8.2
173
Not enough data
7.9
162
Not enough data
7.2
155
Autonomy
Not enough data
7.6
162
Not enough data
7.7
162
Not enough data
7.2
159
Not enough data
7.7
164
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Acquire and Fin by Intercom are categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Acquire is categorized as Co-Browsing
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Shared Inbox, Digital Adoption Platform, Conversational Marketing, and Social Customer Service
Reviews
Reviewers' Company Size
Acquire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.7%
Information Technology and Services
9.5%
Marketing and Advertising
7.1%
Hospital & Health Care
7.1%
Banking
7.1%
Other
52.4%
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
Acquire has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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