Compare 8x8 Contact Center and RingCX 
Featured Products
At a Glance
Market Segments
Mid-Market (54.5% of reviews)
Small-Business (46.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $65.00 1 Seats Per Month
8x8 Contact Center
Star Rating
(241)4.1 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterRingCX
Star Rating
(45)4.5 out of 5
Market Segments
Small-Business (46.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $65.00 1 Seats Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Contact Center excels in its ability to integrate with third-party software, making it a versatile choice for businesses looking to streamline their operations. Users appreciate the platform's capability to manage multiple communication channels, including calls, chats, and emails, all in one place.
- Users say that RingCX offers a user-friendly experience, particularly with its accessible web and mobile applications. Reviewers highlight the clean layout and intuitive dashboards, which help teams easily navigate through phone calls, emails, and analytics.
- According to verified reviews, 8x8 Contact Center stands out for its comprehensive support team, with users noting their professionalism and responsiveness when issues arise. This level of support contributes to a smoother user experience, especially during critical operational times.
- Reviewers mention that while RingCX has a robust set of features, some users feel that it may have more functions than they currently utilize. However, they still find it effective for their needs, indicating a balance between functionality and usability.
- G2 reviewers highlight that 8x8 Contact Center's interface is intuitive and well-organized, which makes it easy for new users to learn and navigate. This ease of use is a significant advantage for teams looking to minimize training time and maximize productivity.
- Users report that RingCX's initial setup and customization process is straightforward, with many appreciating the helpful training resources available. This ease of setup is crucial for small businesses that may not have extensive IT support.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableRingCX
Standard
Starting at $65.00
1 Seats Per Month
Deliver effortless customer experiences across voice and 20+ digital channels.
- ACD
- IVR
- Skills-based routing
Free Trial
8x8 Contact Center
No trial information availableRingCX
No trial information availableRatings
Meets Requirements
8.4
199
8.9
40
Ease of Use
8.3
204
8.9
40
Ease of Setup
7.7
121
8.3
36
Ease of Admin
8.1
117
8.2
21
Quality of Support
8.1
193
8.3
39
Has the product been a good partner in doing business?
8.4
116
8.2
21
Product Direction (% positive)
7.9
200
9.1
40
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
101
|
Verified
9.2
28
6.9
65
|
Verified
6.3
19
7.4
68
|
Verified
6.8
19
7.8
61
|
Verified
7.3
20
7.5
63
|
Verified
7.5
19
Generative AI
6.1
34
7.5
18
Functions
8.3
97
|
Verified
8.2
20
8.6
97
|
Verified
8.6
19
8.5
89
|
Verified
7.8
19
8.1
73
|
Verified
7.8
20
7.9
69
7.6
18
8.5
85
|
Verified
8.6
17
8.1
84
7.5
17
8.3
77
|
Verified
7.7
17
Agentic AI - Contact Center
7.0
5
6.4
6
6.9
6
5.7
5
6.1
6
5.3
5
5.8
6
Feature Not Available
Administrative
8.0
84
|
Verified
7.8
17
8.8
93
|
Verified
8.5
18
8.4
98
|
Verified
8.3
20
8.7
82
|
Verified
8.0
19
8.0
71
|
Verified
8.0
16
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.7
26
|
Verified
Not enough data
7.5
24
|
Verified
Not enough data
6.7
18
|
Verified
Not enough data
6.6
19
Not enough data
7.5
23
Not enough data
Administration
7.7
27
|
Verified
Not enough data
7.7
28
|
Verified
Not enough data
8.2
29
|
Verified
Not enough data
6.9
19
|
Verified
Not enough data
7.1
22
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
10
Not enough data
8.4
15
Not enough data
8.6
14
Not enough data
8.4
16
Not enough data
8.2
15
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
Generative AI
6.1
9
Not enough data
Workforce Management
8.7
15
Not enough data
8.5
13
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
14
Not enough data
9.0
15
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center and RingCX are categorized as Live Chat, Auto Dialer, Customer Communications Management, Conversational Support, Digital Customer Service Platforms, Help Desk, Contact Center, Social Customer Service, Contact Center Workforce, and Customer Self-Service
Unique Categories
8x8 Contact Center is categorized as Call Center Infrastructure (CCI), Customer Service Automation, Contact Center Knowledge Base, Contact Center Quality Assurance, Speech Analytics, AI Customer Support Agents, Proactive Notification, and Chatbots
RingCX has no unique categories
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.4%
Information Technology and Services
7.8%
Hospital & Health Care
5.9%
Banking
5.5%
Security and Investigations
5.5%
Other
63.9%
Insurance
17.9%
Telecommunications
7.7%
Law Practice
7.7%
Transportation/Trucking/Railroad
5.1%
Pharmaceuticals
5.1%
Other
56.4%
Alternatives
Discussions
How can the 8x8 Contact Center include usage minutes with every license?
1 Comment
Official Response from 8x8 Contact Center
Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
RingCX has no discussions with answers
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