Compare 8x8 Contact Center and Bright Pattern 
Featured Products
At a Glance
Market Segments
Mid-Market (54.5% of reviews)
Mid-Market (47.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor
8x8 Contact Center
Star Rating
(241)4.1 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterBright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Contact Center excels in overall user satisfaction, reflected in its higher G2 Score compared to Bright Pattern. Users appreciate the consistent support and collaboration, noting that their experience has been "consistently excellent" over the years.
- Users say that Bright Pattern shines in its ease of use and implementation, with many highlighting how "easy it was to navigate" and the "wonderful" customer support during the setup process. This makes it a strong contender for teams looking for a quick onboarding experience.
- Reviewers mention that while 8x8 Contact Center offers a solid API for data management, some users have faced challenges in configuration, indicating that it may not always align perfectly with specific workflow needs.
- According to verified reviews, Bright Pattern is praised for its seamless integration of multiple communication channels, with users expressing satisfaction that "all we need is included to manage a call center," making it a comprehensive solution for diverse communication needs.
- G2 reviewers highlight that 8x8 Contact Center provides robust features like script optimization and international expansion support, which are beneficial for businesses looking to scale their operations effectively.
- Users report that Bright Pattern's advanced features, such as session routing and concurrent calling, receive high marks, with many noting that these capabilities enhance their overall call center efficiency and performance.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableBright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Free Trial
8x8 Contact Center
No trial information availableBright Pattern
No trial information availableRatings
Meets Requirements
8.4
199
8.8
72
Ease of Use
8.3
204
8.5
74
Ease of Setup
7.7
121
8.8
59
Ease of Admin
8.1
117
8.8
58
Quality of Support
8.1
193
9.1
69
Has the product been a good partner in doing business?
8.4
116
9.2
58
Product Direction (% positive)
7.9
200
8.9
72
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.7
18
Not enough data
8.5
17
Not enough data
7.9
19
Engagement
Not enough data
8.9
16
Not enough data
8.7
18
Not enough data
8.5
16
Performance
Not enough data
8.6
19
Not enough data
8.8
18
Generative AI
Not enough data
8.0
5
Not enough data
8.0
5
Channels
9.0
101
|
Verified
9.0
41
|
Verified
6.9
65
|
Verified
8.7
19
|
Verified
7.4
68
|
Verified
9.1
31
|
Verified
7.8
61
|
Verified
8.8
23
|
Verified
7.5
63
|
Verified
8.3
31
|
Verified
Generative AI
6.1
34
8.6
7
Functions
8.3
97
|
Verified
9.1
49
|
Verified
8.6
97
|
Verified
9.1
49
|
Verified
8.5
89
|
Verified
9.5
43
|
Verified
8.1
73
|
Verified
9.0
22
|
Verified
7.9
69
9.2
26
|
Verified
8.5
85
|
Verified
9.4
36
|
Verified
8.1
84
8.4
39
|
Verified
8.3
77
|
Verified
8.9
32
|
Verified
Agentic AI - Contact Center
7.0
5
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
Administrative
8.0
84
|
Verified
8.6
36
|
Verified
8.8
93
|
Verified
9.2
47
|
Verified
8.4
98
|
Verified
7.9
50
|
Verified
8.7
82
|
Verified
9.0
36
|
Verified
8.0
71
|
Verified
8.4
20
|
Verified
Compliance
Not enough data
9.1
9
Not enough data
8.7
9
Not enough data
8.3
7
Management
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
9.0
8
Not enough data
8.1
6
Integration
Not enough data
8.9
11
Not enough data
8.3
10
Not enough data
7.6
9
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.7
26
|
Verified
Not enough data
7.5
24
|
Verified
Not enough data
6.7
18
|
Verified
Not enough data
6.6
19
Not enough data
7.5
23
Not enough data
Administration
7.7
27
|
Verified
Not enough data
7.7
28
|
Verified
Not enough data
8.2
29
|
Verified
Not enough data
6.9
19
|
Verified
Not enough data
7.1
22
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
10
Not enough data
8.4
15
Not enough data
8.6
14
Not enough data
8.4
16
Not enough data
8.2
15
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
Generative AI
6.1
9
Not enough data
Workforce Management
8.7
15
Not enough data
8.5
13
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
14
Not enough data
9.0
15
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center and Bright Pattern are categorized as Contact Center Quality Assurance and Contact Center
Unique Categories
8x8 Contact Center is categorized as Live Chat, Auto Dialer, Call Center Infrastructure (CCI), Customer Service Automation, Contact Center Knowledge Base, Customer Communications Management, Conversational Support, Digital Customer Service Platforms, Help Desk, Speech Analytics, Social Customer Service, Contact Center Workforce, AI Customer Support Agents, Proactive Notification, Customer Self-Service, and Chatbots
Bright Pattern is categorized as Call Compliance
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.4%
Information Technology and Services
7.8%
Hospital & Health Care
5.9%
Banking
5.5%
Security and Investigations
5.5%
Other
63.9%
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Alternatives
Discussions
How can the 8x8 Contact Center include usage minutes with every license?
1 Comment
Official Response from 8x8 Contact Center
Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
What is cloud based contact center?
1 Comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
What is the use of Bright Pattern?
1 Comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
Bright Pattern has no more discussions with answers
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