Compare 3CX and Zadarma Cloud PBX 
Featured Products
At a Glance
Market Segments
Mid-Market (55.2% of reviews)
Small-Business (96.0% of reviews)
Entry-Level Pricing
Free 10 Users
$79.00 Per Month
3CX
Star Rating
(543)4.4 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansZadarma Cloud PBX
Star Rating
(25)4.5 out of 5
Market Segments
Small-Business (96.0% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Zadarma Cloud PBX. Users appreciate its intuitive management and configuration, which streamlines communication for teams.
- Users say that 3CX's ease of use is a standout feature, with many highlighting its user-friendly interface and distinct versions for both computers and mobile devices. This makes setup and daily operations much smoother compared to Zadarma, which has received mixed feedback on usability.
- According to verified reviews, 3CX shines in its implementation process, with users noting that the platform opens automatically and allows for seamless call handling. In contrast, some users of Zadarma have mentioned challenges with setup, despite its cost-effectiveness.
- Reviewers mention that 3CX offers superior support quality, with a score that reflects its responsiveness and helpfulness. Users have praised the support team for their effectiveness, while Zadarma's support has been described as lacking, with users expressing a desire for more robust assistance.
- G2 reviewers highlight that 3CX provides a comprehensive suite of features, including high-quality video calls and instant messaging, which are essential for modern communication. While Zadarma offers solid VoIP capabilities, users have noted that its video call quality and collaboration features do not match the level of 3CX.
- Users appreciate that 3CX is particularly well-suited for mid-market businesses, as reflected in its user base, while Zadarma primarily caters to small businesses. This distinction may influence the choice for organizations based on their size and specific communication needs.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Zadarma Cloud PBX
Corporation - US/Canada
$79.00
Per Month
Per 20 users.
- Unlimited calls to the USA and Canada
- 8 virtual phone numbers, including two toll-free numbers
- Cloud storage
Free Trial
3CX
Free Trial is available
Zadarma Cloud PBX
Free Trial is available
Ratings
Meets Requirements
8.9
363
7.6
21
Ease of Use
9.0
371
8.8
21
Ease of Setup
8.8
251
8.2
19
Ease of Admin
9.0
234
Not enough data
Quality of Support
7.9
330
7.2
21
Has the product been a good partner in doing business?
8.6
224
Not enough data
Product Direction (% positive)
8.4
363
8.3
21
Features by Category
Channels
9.3
140
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.2
70
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
23
Not enough data
Functions
8.9
181
|
Verified
Not enough data
8.9
185
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
93
Not enough data
9.1
117
Not enough data
8.8
98
Not enough data
8.4
95
|
Verified
Not enough data
Agentic AI - Contact Center
6.3
13
Not enough data
7.2
17
Not enough data
6.9
12
Not enough data
6.9
12
Not enough data
Administrative
8.3
149
|
Verified
Not enough data
9.0
179
|
Verified
Not enough data
8.4
185
|
Verified
Not enough data
9.0
114
Not enough data
8.3
103
|
Verified
Not enough data
Collaboration Tools
8.8
68
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
33
Not enough data
9.2
38
|
Verified
Not enough data
8.5
34
|
Verified
Not enough data
Meeting Coordination
8.4
71
|
Verified
Not enough data
9.1
67
|
Verified
Not enough data
9.2
69
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
Software Type
9.0
82
|
Verified
Not enough data
9.3
45
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
40
Not enough data
8.9
48
Not enough data
9.1
46
Not enough data
8.8
49
Not enough data
8.9
47
Not enough data
9.2
42
Not enough data
9.1
46
Not enough data
Generative AI
6.8
14
Not enough data
Workforce Management
9.2
48
Not enough data
8.7
47
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
49
Not enough data
8.5
48
Not enough data
Generative AI
6.3
10
Not enough data
7.2
9
Not enough data
7.4
9
Not enough data
Communication
9.3
37
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
9.3
37
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
43
Not enough data
8.9
37
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
36
Not enough data
9.0
34
Not enough data
Basic Communication - Cloud PBX
9.7
24
Not enough data
8.9
21
Not enough data
9.7
21
Not enough data
8.3
22
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.5
20
Not enough data
7.6
21
Not enough data
8.0
22
Not enough data
7.0
21
Not enough data
Platform Basics - VoIP Providers
9.3
20
10.0
12
9.6
19
9.7
13
8.4
19
Not enough data
9.0
19
Not enough data
9.1
19
Not enough data
9.3
19
Not enough data
Basic Communication
9.5
192
|
Verified
7.8
10
8.4
132
|
Verified
4.3
5
8.3
132
|
Verified
6.4
6
8.2
117
|
Verified
5.0
5
8.8
173
|
Verified
5.6
6
9.4
185
|
Verified
6.2
7
Agentic AI - VoIP Providers
6.1
9
Not enough data
7.7
8
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
Access
8.4
117
|
Verified
6.1
6
8.5
154
|
Verified
6.4
6
8.4
164
|
Verified
6.0
5
Advanced Features
8.5
172
|
Verified
7.4
7
9.0
161
|
Verified
8.2
12
Feature Not Available
8.1
8
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.0
22
|
Verified
Not enough data
Features
9.4
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
18
|
Verified
Not enough data
9.4
27
|
Verified
Not enough data
8.6
26
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Zadarma Cloud PBX are categorized as VoIP Providers and Cloud PBX Platforms
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, Contact Center, Video Conferencing, and Call Center Infrastructure (CCI)
Zadarma Cloud PBX has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zadarma Cloud PBX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.2%
Hospital & Health Care
5.4%
Education Management
5.2%
Telecommunications
5.0%
Construction
4.3%
Other
70.0%
Information Technology and Services
24.0%
Computer Software
12.0%
Marketing and Advertising
8.0%
Management Consulting
8.0%
Construction
8.0%
Other
40.0%
Discussions
How do I integrate 3CX to my CRM
2 Comments
CL
In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either...Read more
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
What is 3CX used for?
1 Comment
MK
Business communication system primarily used for VoIP Phone SystemRead more
What is PBX Zadarma?
1 Comment
Official Response from Zadarma Cloud PBX
Zadarma's cloud PBX - centralised communication solution for your business.
Virtual Zadarma PBX will help your business stay in touch 24/7. Regardless of...Read more
What are some features of a PBX?
1 Comment
Official Response from Zadarma Cloud PBX
I can explain the PBX common features on Zadarma PBX example. Zadarma PBX offers:
1. Call recording and call transfer with call performance statistics. 2....Read more
Zadarma Cloud PBX has no more discussions with answers
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