Avaya Unified Communications
Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility. Core Capabilities Avaya Unified Communications encompasses a comprehensive set of features including: Voice & Calling: VoIP, call forwarding, transfer, conferencing, and multi-line support Messaging & Presence: Instant messaging, presence awareness (showing who is available, busy, or offline), and SMS/fax capabilities Video Conferencing: Browser-based HD video conferencing with screen sharing, annotation tools, and personalized meeting rooms Collaboration: Team workspaces, calendar integration, contact management, and third-party application integration Deployment Models Avaya offers multiple UC solutions to suit different organizational needs: Avaya Cloud Office is a cloud-based Unified Communications as a Service (UCaaS) platform providing phones, apps, messaging, conferencing, video, and team meeting capabilities in a single, flexible offering. Available in Standard, Premium, and Ultimate subscription tiers, it delivers streamlined global management with minimal IT overhead. Avaya IP Office Subscription supports both traditional Telephony Users and advanced UC Users. UC Users gain mobility features including softphone applications, video calling, instant messaging, presence capabilities, and integrations with Salesforce, Outlook, and Microsoft Teams. Avaya Aura is a communications platform that can be deployed on-premises, in private cloud, or in hybrid configurations, providing a robust foundation for voice, video, messaging, and collaboration with integration for modern collaboration tools. Avaya Aura Private Cloud offers cloud-hosted UC bundles—Essentials, Advanced, and Ultra—with capabilities including telephony, voicemail, instant messaging, team conferencing, mobility, and seamless integration with Microsoft Teams and Zoom. Avaya Managed Services provides dedicated support for organizations seeking operational simplification, with tiered UC offerings and ongoing vendor management. Key Benefits Unified Experience: Single interface for all communication modes reduces context-switching and improves productivity Mobility: Work from anywhere with secure mobile access and multi-device call management Scalability: Solutions for small teams to large enterprises with flexible subscription and licensing models Integration: Seamless compatibility with Microsoft Teams, Zoom, Salesforce, and other business-critical applications Security: Enterprise-grade security with device enrollment, call detail recording, and compliance features Cost Efficiency: Cloud-based options reduce capital infrastructure investment and IT management overhead Summary Avaya Unified Communications serves organizations seeking modern, integrated communication platforms that support hybrid and remote work, reduce communication silos, and enable employees to collaborate effectively from any location. Whether deployed on-premises, in the cloud, or in hybrid configurations, Avaya UC provides the flexibility, reliability, and feature richness enterprises require.
Average Rating: 4.2/5.0
Total Reviews: 38
How Do G2 Users Rate Avaya Unified Communications?
- Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.8/10)
- Phone Calls: 8.3/10 (Category avg: 9.2/10)
- VOiP Number: 10.0/10 (Category avg: 9.1/10)
- Desk-to-Desk Calls: 7.8/10 (Category avg: 8.6/10)
Who Is the Company Behind Avaya Unified Communications?
- Seller: Avaya
- Year Founded: 2000
- HQ Location: Morristown, NJ
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LinkedIn® Page: www.linkedin.com
11,753 employees on LinkedIn®
Who Uses This Product?
- Company Size: 60% Large, 24% Medium
What Do G2 Reviewers Say About Avaya Unified Communications?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of implementation and intuitive handling of Avaya Unified Communications for seamless communication.
- Users value the effective communication features of Avaya Unified Communications, enhancing connectivity and collaboration effortlessly.
- Users value the customizability of Avaya Unified Communications, enhancing their communication experience with tailored features.
- Users value the extensive customization options in Avaya Unified Communications, enhancing communication efficiency and user experience.
- Users value the easy implementation of Avaya Unified Communications, appreciating its intuitive handling for seamless usage.
Cons
- Users experience frequent call drops and audio issues, which can hinder effective communication on Avaya Unified Communications.
- Users often face connection issues with Avaya, leading to dropped calls and inconsistent audio quality during communication.
- Users face audio issues with Avaya, including missed calls and glitches that hinder communication quality.
- Users experience audio problems such as dropped calls and glitches, affecting communication quality with Avaya Unified Communications.
- Users experience call connectivity issues with Avaya Unified Communications, often leading to errors and dropped calls.
What Are Recent G2 Reviews of Avaya Unified Communications?
Rating: 4.5/5.0 stars
— Verified User in Banking
"Crystal-Clear Calls with Flexible Call Settings"
Rating: 5.0/5.0 stars
— Jose Pablo P.

