# Gradwell Reviews **Vendor:** Gradwell **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 4 ## About Gradwell Since 1998, Gradwell have been delivering cutting-edge cloud technology developed in-house by our expert team. Our acquisition of The Technology Group happened in 2021, making us the largest 3CX partner in EMEA. We are a leading cloud communications provider, delivering end-to-end solutions to businesses of all sizes. Our services, including hosted telephony, SIP and business connectivity were born in the cloud and continue to evolve based on the development of our own intellectual property. ## Gradwell Reviews ### 1. Previously great VoIP service, but lacking as of late **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Gradwell?** Easy to use interface, therefore straightforward to configure, and at a good price. **What do you dislike about Gradwell?** Although previously a very good support team, this is lacking more recently with only stock answers given. **What problems is Gradwell solving and how is that benefiting you?** A straightforward and easy to use phone system at an affordable price. ### 2. Fully customizable with your own layout, text, images, and more **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2021 **What do you like best about Gradwell?** Email support included in all hosting plans All products are priced competitively Features are very straightforward **What do you dislike about Gradwell?** Premium support is not available. Limited hosting options **What problems is Gradwell solving and how is that benefiting you?** We realize that when you make a decision to buy Hosting Services it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it ### 3. Good overall **Rating:** 4.0/5.0 stars **Reviewed by:** Sahil T. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Gradwell?** Comfy chairs good social events lots of nice people great HR manager funding is there for training. **What do you dislike about Gradwell?** Communications Is not great little to no transparency where needed pay is subpar and fragmented across the business low recognition of talent and acomplishments. **What problems is Gradwell solving and how is that benefiting you?** very amazing people to work with. Located in the heart of the city of bath. ### 4. Gradwell service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Gradwell?** That you can call for free from Gradwell to Gradwell **What do you dislike about Gradwell?** what should be used via the internet without being able to access it if you do not own it **Recommendations to others considering Gradwell:** use it since it is available anywhere in the world **What problems is Gradwell solving and how is that benefiting you?** calls between each other are free and those that are not between each other are cheap ## Gradwell Discussions - [What is Gradwell used for?](https://www.g2.com/discussions/what-is-gradwell-used-for) - [View Gradwell pricing details and edition comparison](https://www.g2.com/products/gradwell/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+18%3A10%3A19+-0500&secure%5Bsession_id%5D=0c0dd23f-c043-4d78-8a71-dabe8a5bd163&secure%5Btoken%5D=1ab77c80aad9ff2816e50cf052d2c442b9816ba29407a326a63da48f6f3429ef&format=llm_user) ## Gradwell Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Gradwell Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,387 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (3,995 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,639 reviews)